m writing this email to inform you when I spoke with an agent, I'm not sure how to spell her name but I believe its Laquilla from your loan department today not only was she not helpful, she was very rude, very argumentive, and then she just hung up on me. When I was transferred to her and she came on the line I didn't get a good vibe from her when she started asking questions, however I still continued on. As she continued to ask questions she wouldn't allow me to talk, kept interrupting me as if the info I was informing her of wasn't important. At that time before she placed me on hold I had already made up in my mind that if there was a offer given I would not accept it. I wouldn't want to do business with anyone who employs a person of her caliber.
She was very unprofessional. I've worked in customer service over 15 years and I've dealt with all type of customers however I'm never rude to any of them even if they are rude to me. I would highly suggest someone speaks with this agent and take the proper disciplinary action with her because if not, your company will lose a lot of prospective clients as well as being reported to the BBB as I did today based upon such bad service I received. I asked to speak with a manager however one was not placed on the phone. The last agent I spoke with stated a Manager by the name of Mike would call me, however I have not heard from anyone and that was over 2 hours ago. I will be leaving a review and informing all of my friends and family not to do business with a company who treats customers this way. I do not like to leave bad reviews, however based upon how I was treated today that is the only thing I can do. read more
