Terrible place management does nothing and neither do most employees this entire process is messed…read moreup it always takes an hour or more to get in and out even when there not busy people walk by you as your machine beeps green and they make you wait till they pull out all out all the things out the machine before they bandage you up only good employeee is Lou will never return to this place for as long as there open

This place is so slow, I don't understand why managers can't fix this. Sadly everyone that I've…read moreseen work here acts as though they don't like working here. My first time here I got someone's life story without even asking... for 20 minutes. Telling me about her baby daddy & money issue. Also no reason to have so many open seats and a line of people waiting...

Such a great experience donating blood today! Ms. Shay was amazing. So kind, gentle and…read moreprofessional. I would absolutely recommend this facility to anyone wanting to donate blood. Ms. Shay, I hope I see you next time.

From the owner: Donate blood today at the OneBlood Royal Palm Beach Donor Center. Conveniently located near Commons…read morePark, Royal Palm Beach Blvd, HCA Florida Palms West Hospital, and Wellington Regional Medical Center. Easily accessible for those in Wellington, Loxahatchee, and The Acreage. Make an impact in your community, and share your power to save lives.

I love OneBlood. I've been donating blood since my high school days and it's always a pleasurable…read moreexperience. This was my first time actually coming to this facility, as I normally do the red bus route. Everything from start to finish was fine, easy to find, lots of parking and great staff.

Well, I had time to kill, 30 minutes or so. My wife suggested the library, ehh, alright. I pulled…read moreinto the lot, the BIG RED BUS was there, we've all seen them here and there. The offer of a movie ticket was everywhere, hmmm. The concept of blood letting isn't foreign to me and it's been awhile...so. I was greeted by the recruiter, the ante was up to two tickets, I questioned the snacks. Cookies?, yes, the deal was closed. The phlebotomists greeted me, professionally took care of paper work, then the blood letting commenced. Sean was great, that's important, a quick stick. It went well. A quick note about the bus, the inside is well aportioned....nah, go in give blood and find out for yourself. Give blood, it is a life saver.

My tech for a small blood sample dropped the opened exposed gauze to cover the site after the draw…read moreon the floor then picked it up and placed it on my bleeding arm. While reaching for the gauze she pulled my arm causing massive bleeding and swelling. Just look at the pics and think twice about going there. Try CSL instead. Everything that was ever on that floor went onto my bleeding arm. Manager said we are sorry and will train the staff better. Really you think that is enough?

I have been giving plasma for the past five years but have recently stopped…read more Most of the staff that would be on the floor are no longer there and the staff (most) that are there are very inexperienced, they also are always short of staff when checking in as well. Staff needs more training on how to insert the needle, (they blame your arm/veins, instead of their lack of knowledge, without proper insertion it can be very painful, and you are left with a bruised arm, I have had to wait weeks before I am allowed to give again. You want to give plasma and get out, especially after working a long day yourself. In the past I have referred several people, and they have said the same thing, lack of experience and when you complain to the Office Manager, from what I see, nothing positive is being done about it, I will not give to this location again.

I have been a regular donor with CSL Plasma and appreciate the opportunity to contribute to an…read moreimportant medical resource. Many staff members at this center are kind and professional, and I respect the work involved in maintaining donor safety. However, my experience with one particular staff member has made the donation process increasingly difficult, and I ultimately decided not to return. On multiple visits I had interactions with a nurse named Gladys that felt unnecessarily confrontational and unprofessional. During one visit I was told that I had bruising on my arms. At the time, I explained that what was being seen on my arms was dirt from moving boxes at work earlier that day. Gladys spent several minutes wiping my arms with alcohol pads while stating that she was a certified nurse and knew what bruising looked like. The marks were removed with the alcohol pads; however, a note about bruising was still placed in my chart. When I returned a few days later, I was informed that I needed a nurse evaluation because my chart indicated "bad bruising on arms." I requested to see another medical staff member. She evaluated my arms and explained that there were no signs of bruising and that if bruising had been present from the previous visit it would likely still have been visible. I explained the prior interaction, and although the situation was eventually cleared, it delayed my ability to donate and was confusing. On another visit I had a small cut on my finger that had already scabbed over and was covered with a bandage. I was asked to remove the bandage, and the finger was repeatedly examined and pressed on during the screening process. The interaction felt uncomfortable and left me concerned that the wound was being closely probed despite already being healed and covered. I was not offered a replacement bandage. There was also an instance where I was told my hematocrit level was too low to donate. When I politely asked if I could see the reading for clarification, I was told that I was not allowed to view it. While I respect safety protocols, the interaction felt dismissive rather than informative, and I was told to "eat some steak and greens" and try again another day. I previously raised concerns and was told that I could request another staff member. However, the situation continued and the interactions remained uncomfortable, particularly since the center appeared to be short staffed and she was frequently the only nurse available. More recently, I brought my son in as a new donor. During his screening he was told by Gladys that something was seen in the back of his throat and that he needed to return with a doctor's note using the form provided by CSL Plasma. We scheduled and paid for a visit at MD Now urgent care, where the physician evaluated him and confirmed there was nothing wrong and cleared him to donate. When we returned with the completed form, we were informed that the CSL Plasma physician would still need to review the documentation before he could donate, which had not been explained during the original visit. We were also told that the CSL Plasma physician is only present at certain times and that we would need to call back periodically to find out if my son had been cleared. This was frustrating, as my son had returned prepared to donate based on the information originally provided. Another concern involved the form itself. It had been described to us as a "doctor's note" form; however, the reverse side of the document appeared to include an authorization for the release of medical records to CSL Plasma. My son did not recall signing a separate authorization allowing MD Now to release his medical records; it appeared that a signature from another form he signed earlier confirming his presence to donate may have been used in connection with this form. Because the form had been presented simply as a doctor's clearance note, it was unclear to us that it also functioned as a medical records authorization. This raised concerns for us regarding consent and privacy. Plasma donors contribute to an essential medical resource, and the donor experience should reflect professionalism, clear communication, and respect. I hope CSL Plasma management and corporate leadership review feedback like this, particularly regarding donor safety, communication, documentation accuracy, and authorization procedures, so that future donors have a better experience.

There very respectful. They very helpful in a timely matter. The facility is clean and very…read moreprofessional.

I have had two deferrals from Immunotek. The first, after I scored a 8.2 on the peripheral. They…read morewill tell you that the test with Quest, or another source is "more accurate." It is not. On this particular test, I supposedly scored a 5.9 in lab. This is a drop of 2.3. That means, if I were to believe what Immunotek told me, these induction machines are only 40-50 percent accurate... a coin toss. I didn't say a word. The second time I was prepared. I went to donate before a blood test for impending surgery. I was told I again failed with a 5.9... the doctor requesting the test told me I was fine. I drove to Octapharma and donated the same day. Interestingly, my two deferrals with Immunotek occurred after bad sticks on bonus days. I have since heard this same story over and over. I am not anti-Immunotek... just the one in West Palm Beach, Florida.

This place has poor customer service. You have to call for your promised bonuses you have to call…read moreto make sure that you get paid for a person you recommended there and if you don't call you don't get your money. Then if you call for your money, you got a whole attitude saying that you going to get your money when they can get to it. I called today boy I sure as hell didn't get my bonus but my cousin did that some bs.

Once again I am grateful to be able to donate blood here. It's always needed. I arrange an…read moreappointment every 10 weeks to donate. The staff is a cohesive group- well qualified and very supportive of each other and their donors. I am greeted and welcomed to fill out a questionnaire to see if I qualify to give. They take my blood pressure, temperature and iron level. If all is good, I lay back on their couch and they very gently take my blood. It doesn't take long - at the most 15 minutes. They then give me a gift - this time it was a full gorgeous umbrella. Other times I've gotten long sleeve and short sleeve sweatshirts and T-shirts, cups, etc. I also qualify for a gift card from Amazon, which is what I choose each time I go. Each time you give, they give you a larger denomination. I get it within a few days and it goes right into my account. It's seamless but more importantly the blood is going to someone who desperately needs it. After a few days, I also get my numbers such as my cholesterol count in an email. They also tell me at a later time where my blood went to. They don't tell me the specific person, but to which facility. There is no better feeling than being able to give blood to someone who needs it.

OUTSTANDING HOSPITALITY AND CUSTOMER SERVICE. I had the pleasure of coming in to donate platelets…read moreand had Emma as the phlebotomist leading the donation. I could tell that her she lived up to her near two decades of experience she was phenomenal. I cannot recommend this branch of one blood enough. When you donate platelets, they even have a TV with Netflix and other streaming services you can watch movies or television on they make you feel very at home and are very professional. Although I could not donate platelets due to an issue with returning the blood back to my arm they were very apologetic and cordial with the process.

Incredibly slow process compared to other donation centers. They give you $45 and sell it between…read more$800-1100. Insulting and a waste of time. The staff walks around aimlessly with no supervision or incentive to respect the donors time.

so their scales are rigged. I weigh myself at home first of all. I'm a not a new I donated…read moreJacksonville all the time shout out to the Arlington Jacksonville location. They may not be as bougie as this location. You might not get a goodie bag your first time coming in, but at least they respect you and treat you fairly. I bring my mother here as a first time this West Palm Beach location and they didn't treat her got seen in order. Someone came and got seen before her but then some other first time donor he got seen right on the ball everyone was holding his hand my last donation in conclusion I weighed 383. It's my birthday. Yeah the scale says I weigh 398 their scale says I weigh 406. How the hell did I gain that much weight in a 6 mile car ride for all I was a little bit of location is very judgmental. I'm very displeased with how it's ran.

I donate every 2 months and I am afraid of needles!!! They make it easier. Great parking, Extra…read moreClean facilities. On time with appointments, excellent, respectful and professional service. Martha is the best, she is extremely knowledgeable and dedicated. Thank you for your help and patience.

Great experience donating blood today. Anderson made me feel very comfortable during the blood draw…read moreprocess. It was painless and he made the experience great!