went there to exchange some freshly washed clothes and they passed both full bags of clothes "due to excessive wrinkles" they didn't even go through the bags, they were still tied. on top of it taking 2 hours to do that?? read more

Every time i go here there is so discrepancy with their rewards program last time i had a 15% coupon for spending the $100 they didn't honor it because it was combined on a card / and their system. So i bought the stuff i had picked out and fairly earned another one which i had a text for since may. When i went back today they got new ownership the points didn't transfer and even though i had proof of their website i had not redeemed it and i did have it .. still wouldn't honor it and left upset. I didn't purchase this time and will never go back read more

Once Upon A Child - Baby Gear & Furniture Near Me - Tulsa, Oklahoma

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I've come here multiple times, they always say they don't split up sets, yet here I am, I marked it on the paper; I called and they said there's nothing they can do, the amount I got wouldn't of changed. Well that's fine but now I have a incomplete set. I'd rather donate my items than deal with this again. read more

Spent hours getting things together to sell. Brought a bunch of stuff on hangers. They accepted them, didn't mention anything about them needing to be off hangers. Drive back out the next day to collect my money and they say they couldn't look at all the ones with hangers. What a waste of time. read more

You will find good deals at times. Everything good is mainly posted and sold on FCBK. Also, my big one, if you shop here DO NOT bring your kids. Kids are kids, Anything they touch they will be told something. They are super picky about kids touching anything. Don't get me wrong I know my kids should not be touching things unless I'm buying them, but they don't have to mean rude eye my kids either. You could clearly tell one of the ladies started talking once we walked out. Very disappointed. read more

Brought a load of baby items to this place to sell like I have 1x before and they refused everything saying it smelled like smoke lol. We DONT even smoke in our home or AROUND our child....... The young girl and Native American lady as well as the new lady working were RUDE... so to the ones who were working Memorial Day at 4-5pm you are RUDE!!!!! Don't waste your time going.....It's like if you don't know somebody working there than you have no luck bc I see stuff all in there stained and gross smelling yet they say they don't buy stained or torn stuff either. That's my rant and I hope you ladies who were working really learn to be friendly to customers and start enjoying your job. Have a blessed day. read more

I've been to a lot of these types of stores in the past, and this is one of the more well organized and tidy ones. These consignment shops are franchises, so it is more or less and experience based on the people running it rather than a corporation. There is always plenty of stock here, the store is clean, organized, and the aisles aren't smushed too closely together that you feel claustrophobic like at many secondhand stores of this kind. The staff are so-so. I like that I can come here and always know I'll leave with a bagful of bargains! read more

I am not sure why the store only has 2 start rating, it is very decent. Pricing is considerably low, store is clean and organized, staff is available to answer questions if need be. read more

One of my favorite place to buy kids clothes. They have a huge selection and I always know I can find what I'm looking for. Great quality too! read more

So glad for this alternative in dressing our little ones! Great selection of clothing and outerwear. The Tulsa location also keeps it fun by offering seasonal and holiday wear. The long-term value is in teaching sustainable living to our families as we learn to share what has been placed into our hands. [Grandma s love it, too! ] read more

0 stars--- Had about 7 bags of clothes and such. I wanted to drop off during my lunch break. Instead of simply checking in and processing the items in bulk, they only allowed me to check in 2 bags at a time. What could have taken maybe 45 minutes would have been extended to about 2 or 3 hours when you take into account the multi-step process of checking in clothes to sell (2 bags at a time). Step 1. sign in and scan ID. Step 2. wait for appraisal text notification. (about 45 minutes later) Step 3. return to store Step 4. wait in checkout line to settle up payment and returning clothes they passed on - I would have to have gone through this process 2 or 3 more times. I determined my time was more valuable than the potential earnings from the clothes. Too bad this company missed out on revenues and my customer loyalty because of operational inefficiencies. Here's a tip: if you have a lot of clothes to sell, make sure to bring them in the largest box in your garage, like an appliance box. That way you will be in compliance with their policy. read more

Cute clothes for a great price! Although, it is a little disorganized and hard to find sizes. Very crowded but you do find some treasures in there. read more

Love. Its such a cute little place. I was debating to do Rhea or JBF but its so much faster and convenient here. That have so much to see, LIKE NEW, NEW... i recommend it to all my friends looking for a good bargain. Theyr sales are even better. I follow them on IG to stay up to date. I also recommend being on their REWARDS PROGRAM. read more

I really like this store. It is a bit small and there are usually people lined up at the door at open. They do a decent job of keeping the sizes together. I had my first experience selling a few months ago and it was simple enough. You call and make an appointment and show up at that day and time. I'm not partial to things I get rid of I'm usually ready to just have it out of my house. So for me whatever they offer for the stuff is fine by me. I usually shop here whenever I'm looking for clothes out of season. We do live in Oklahoma so you never know when your kid will need a shorts for a week. The staff was nice, maybe a bit irritated at times if you aren't a seasoned vet but they always have a lot to do so I don't take it personally. read more

I would give 0 stars if possible. The buy counter is now by appointment only and the next appointment is over a month away? Absolutely not. You've lost me as a customer and seller. If you want to actually sell something, find another place to go. Never coming back. read more

My daughter and I came to drop off a whole laundry basket over full of baby clothing. They definitely did a thorough picking of all the really good hardly worn items and made a dent but we left with quite a bit still. She used that $$ to purchase some of the store's winter items that will be much needed. The store was packed full of clothing and some other baby/child items. Some of the items can have a hefty price for those lightly used so shop wisely. read more

I really love this store. They have it put together in such an organized way that it's fun to shop. No having to go through all other sizes etc. It's very nice. read more

I love all once upon a child chains, but I went in this store today and it is just ridiculous how the prices went up!!! Girls 12, 18 & 24 months shorts and skirts are $4.50 min to 8$ .. for the quality I saw I wouldn't pay over a dollar.. these skirts and shirts are super tiny, washed out, and not even good quality, if it's good quality or a brand name that would make sense but for a tiny piece of cloth like that is a rip off! At Marshall's today I got a 12 month shirt for $4.50 it was under armor and at this store there was a 12m under armor shirt for 8$ already used and washed out. Their old navy brands and baby gap brands are all 8-10$ because of the brand name, but in old navy and gap you can easily buy a new one for the same price. That's just what bugs me, they know these prices and still want to rip you off. Even other things like boys shirts or other girls rompers that are worn out and you can tell the color is off is between 4.50-8, $10, i only buy clothes that are in good condition and for a reasonable price, I can get a lower price then this at old navy even H&M online sells 2-3$ tops brand new in other stores. If I know I can get it for the same price plus new I just don't get anything at all! Also this time there was not much variety, very old worn out clothes for 5$ for baby clothes. Us moms shop everywhere so we know what other stores sell for brand new seeing these prices just makes me not want to come back.. of course I'm sure they know the prices of other stores and the comps but they still sell it for the exact same price as a brand new clothing! Also it's September super hot 100 degree weather and humid outside, I was bummed out they took out all the tank tops and short sleeved tops and T-shirt's. The only summer thing left is dresses (church dresses) they are stocked up on their winter clothes. So if you need any last minutes summer clothes they don't have them any more I would at least keep them until October I mean come on it's Oklahoma now... Also the girls behind the register the ones getting in new inventory and training each other are so loud like we don't need to hear every conversation you have, it's just funny how they think this is the best job in the world and act like there's nothing better.. we get it .. to each their own and maybe it's your dream job but seriously over doing it with the loudness. read more

If you've got a young child, like we do, then this is the place to go for bargains on clothing and toys. They buy and sell gently used clothing and toys, car seats, strollers, etc. We have been here several times to sell our little man's clothing and buy the next sizes up. Mostly name brand and all in great condition and super prices. read more

Once Upon A Child - Baby Gear & Furniture Near Me - Tulsa, Oklahoma

What is the point of a n appointment? I had an appointment at 1:30 and 2 hours later they STILL HAVE NOT at my stuff. When I called I was told someone brought in 6 totes worth of stuff. Maybe you should limit how many totes you take. So I have a feeling my stuff is going to be rushed through so they can get out of there in time. I feel sorry for the people who have appointments after me. read more

My sister in law and myself came to "once upon a child" while visiting family in Tulsa. The sales were great as per usual but the staff there was rude as hell. Specifically my sister in laws checkout girl who failed to tell her about the sale going on and when she asked about it the checkout girl had a very rude tone. My nephew also had chewed the tag on one of the shirts and she rudely said "ew how disgusting" as if she doesn't work in kids retail. Lady if you have a problem with slobber snot and kids go work in retail at SAKS, totally uncalled for and some of the worse service I've had in a very long time. read more

I had a very good experience here. The staff was very polite and gave clear information on dropping off items to sell and reasons for not purchasing some of my items. I happily left with some cash in my pocket and several toddler items lighter. I also appreciated that the store was spacious, organized and clean. read more

Offered me $6.75 for 4 pairs of shoes. All were like new, one was Nikes, the other three were black dress shoes. Waste of time trying to sell things here. They say they pay 40% of what they sell for but that is a joke. I paid $12 to $20 last time I was in there for pairs of shoes for my daughters that were not in near as good of a condition as what these were. Some were even not name brand and still at least 12$. Go here to sell if you want to get ripped off. Id rather give them away to someone that needs them than waste the time to get ripped off here read more

I called and asked if they were buying clothes and was told yes until 6pm so i drove all the way across town n got there at 5pm only to be told they stopped buying clothes early for the day. Then the next day i called n asked again if they were buying clothes they said yes until 6pm so once again i drove all the way across town i got there a few min b4 6 and was told they were no longer buying clothes for the day. I said i just called at 530 and was told they were buying things until 6 they lady said well its 6 now i said ur clock on the wall says 4 min until 6 and she said yeah well that clock is slow u will have to come back. So ive tried twice now to go in and sell them things and had them say they wouldnt buy bc of the time. If u dont want to buy items from people until 6pm dont tell ur customers u will be buying things until 6pm. I wasted my time and my gas and was lied to by their staff they are completely unprofessional n jus go by their own rules. Ill 100% take my biz down the street to childrens orchard from now on n i recommend others do the same. read more

This store has a lot of clothing to buy at a affordable rate. I took some items in to sell and the staff was really rude to me like I was bothering them by bringing in work. They didn't offer very much for my items and it was a complete waste of my time especially having my two boys with me and they were rude to my children. I brought in some clothing that was in really good condition and they said they couldn't buy it cause it looked worn. The pants had been worn once by my son! The lady standing in line next to me was shock since the pants I had looked more new then the ones they had hanging on the rack in the store. I don't think the lady helping me had very much experience. They are not helpful and rude. Also when they do offer you money, it's always a ridiculous low amount!! Don't waste your time! read more

Staff is occasionally friendly. My in-laws purchase clothing here for my son often, and when it's the wrong size or something he has never worn (still has their tags), I have attempted to sell it back, and they don't take it! They usually say it's the brand, too many in that size or some other excuse. Very disappointing. Sometimes we luck out and get a decent amount back and other times we feel like we are getting robbed. Decent prices for used toys and some clothing. I have noticed they buy back Garanimals from Walmart but it's the same price as purchasing it new. Overall a decent place for what it is. read more

I use to love this place. However the staff is very rude and seem annoyed when a customer comes to sell clothes. They basically only pay you .50 cents to $1.00 for any item they want to buy from you. I understand it's a Consignment store. However the way the staff talks to customers when they don't take an item of clothing is very condescending. To all parents wanting to sell kids clothes please just wait and consign with Rhea Lana. They do a spring and fall sale. I just did the spring sale and made over $200 selling my daughters clothes she outgrew. It's more work on your end but the staff is super nice and they give you 70% of the money to you. Please don't waste your time at once upon a child. Rude and condescending staff members...shame on you guys. read more

If I could give them 0 stars, I would!! Terrible experience. First time I went to sell items, the employees were very rude. After waiting for hours, I finally received text that my offer was ready. When I got there, they gave me back 95% of my items and offered me a few dollars for the items they wanted. I refused their offer because it was well under what I considered fair. Decided to give them a second chance. Once again employees were very rude from the moment I entered store. I was first in line and had only a small tub of clothes. They said 30 minutes. One hour later I received text, went to store, and was once again handed back 95% of my stuff. Their excuse for not wanting them was "too much love", "stains", and "older styles". There were no stains, everything I brought was like new condition, and brands like Guess, Levi's, and children's place. The items i brought were in much better condition that most of what they had for sale in their store. So waste of time!!! There are other resale shops in town that treat you fair and whose employees arent rude. read more

If I could give a negative star for customer service, that's what they would get. I have never been treated so poorly in the retail industry like I have been here. The staff, including the store manager, is exceptionally rude. The pricing and quality is not deserving either. After what I experienced yesterday, I will NEVER give them my business again. read more

I have shopped here as a customer and the experience has been subpar. Today, I went in to sell some items and had a HORRIFIC Experience! From the moment I walked in the door, the staff acted like I was an inconvenience. The "Manager" mentioned in previous comments, "Christy" was absolutely disgusting to interact with. Waste of time selling items to them........Shady business! Don't shop Once Upon a Child! *I had to put a * to post..... read more

agree with all these bad staff reviews looks like they have a tremendous amount of policy on who should be doing what they should be doing, and forget that the customer is the reason they have a job. Yes you have to have store policy, but this store and others in the chain need to really work on their customer service. Condescending should not be allowed. Period. They have reasonable prices on most things is the biggest reason they have customers. read more

So disrespectful. I'll never go there again. The owner has a chip on her shoulder and should never treat customers the way she does.

I would give less than one star if I could. Half of their employees weren't wearing masks correctly if at all, I did not see them sanitizing any surfaces after customers, it was completely deplorable during a global pandemic in a country practically leading the charts with cases. As someone at risk, needing to continue living my daily life, it is disgusting the way they are so lax about a virus actively killing people. Every time I've ever visited, pandemic or not, employees stare at me as I walk through making faces at me as if it is a plight on their existence that I'm even in the building. I cannot imagine how much these employees must hate their job to give me daggers for simply visiting their store to shop for my girls. I was considering coming back for children's clothes and play yards for my infant stepson, but after seeing the way the employees behave, talking about how they continue going out on weekends without masks while I browsed the aisles, I won't be likely to return. Perhaps following the CDC guidelines for COVID-19 should be considered. read more

Cautionary tale! I wish I would have read these reviews before selling to OUAC! I brought in 37 separate clothing items. They purchased 28 and returned 6 to me. Where are the missing items? I questioned the cashier at payout and she said she did not sort them so she did not know. I asked to look through the bin of items they were purchasing from me. She was visibly annoyed I was questioning the count of my items. Then I asked to speak with the manager and the owner happened to be there. I asked her to explain her sorting process and questioned how some of my items were missing. She said she didn't know and even suggested I miscounted my own items. I counted my items 3 times prior to handing them over to the store for consideration. The mishandling of my items was on their end. Make sure you take inventory of your items before dropping them off because your items may become a "donation" to their store and end up being sold on their racks without you receiving compensation. Even if they skimmed a few items off of every customer who brings in a tub full of items, that is money in their pocket. There are other children's consignment stores in town that (hopefully) subscribe to a higher code of business ethics. read more

I've been here once. My experience was very lackluster. Nonetheless, my wife has recently come to grips with handing over some stuff that were 'firsts' for our son. After being told the guidelines of what year stuff had to be, it seems the owner has now decided her first set of rules don't apply. What's more, is my wife comes home puzzled both times without me trying to get her head around the sheer rudeness of the owner. Even her staff have indicated their recognition of the attitude, so this isn't an isolated incident. Although I have no answer, I would say this individual struggles with basic principles of a business that attracts customers. So, we will give it to someone in need, and do her job for her but in a more philanthropic manner. I encourage you to avoid this store, unless of course you are needing a good argument. Goodwill here we come (with more)! read more

Having moved here recently from the St Louis area, I was expecting this Once Upon A Child to be as good as the one I went to there. Unfortunately that has not been the case. I've been here a few times and each time the staff has been unbelievably rude. After a couple of bad experiences, I wanted to give them the benefit of the doubt. But after experiencing some of the worst costumer service I've ever had, that kind of environment seems to be the norm at this location. It's a shame that this Once Upon A Child can't live up to the kind of environment and costumer service as other locations. They have lost a costumer and I would never ever recommend anyone going here. read more

I have had great luck finding cute clothes for my girls and selling what we've out grown! However, that being said I'm always surprised by what they purchase and what they pass on from the items I bring in. I've sold 3 separate times and always made $10-$30 profit. read more

Great place to find bargains on some items and much better than retail on clothing that kids will quickly outgrow. However I won't waste my time trying to resell clothes at this place ever again, they seemed offended that we were even in their store trying to sell items kind of a how dare you bring work for us to do. we were told we had to stay until they went through and after an hour-and-a-half wait at closing time they then told us come back the next day as they didn't have time to process. Overall the staff has been pretty rude unless you are looking to buy something and not trouble them as they are there to hang out and have fun while the customer is just an inconvenience. read more

I went to the store with a lot of name brand items to sale. The owner was extremely rude to me- she had an attitude and was so sarcastic. Her staff even commented on her attitude. I will never step foot in this facility again. I urge others to go to a place where mothers are treated with dignity and respect and not like a piece of trash - especially when handing over things that have sentimental value. I will never shop here again and hope this owner learns that she cannot conduct business like this. Shop anywhere else in town but here. The staff is so kind- but if you spend money here it benefits the owner. read more

This place is always on target. They already have 4th of July clothing out!!! And large selection of swimsuits...