So impressed with this new shop! The staff was exceptionally sweet, helpful & chipper :) The prices are PHENOMENAL--better than craigslist by far! Also impressed at how organized and well stocked--especially for a kids' store on opening day. Way to go, Once Upon A Child! PS: if you opt out of using a bag (or bring your own), I believe you get an extra stamp on your customer card! (Please correct me if I'm wrong!) read more

Was in the Slidell, LA store today, and once again it is next to impossible to get someone to assist you at the register. One sales person was leaned over a table with her rear end facing customers talking on the phone - the whole time I was in there. She wouldn't get off her phone to ring up the items I wish to purchase. Owner (I suppose) was behind the counter talking with another person about medical conditions. Out of four people working there and you have to beg one of them to wait on you. Not going back - enough already. read more

This happened months ago and I've copied my review on google to add to yelp. I will never bring another thing to sell to them again. A couple months back I brought a co sleeper bassinet and swing to them and they told me both were missing parts. Which was a lie. Today I go in with a pack an play, used at the most 5 times. Was folded up and not broken when I brought it to them. The girl says "we can't buy this it's broken". I know for a FACT It was NOT broken when I brought it in. It won't even fold up anymore. Highly disappointed. This was not the first time they said they wouldn't purchase something. Before this I brought a bassinet that attached to my bed. They told me it was missing pieces when all of the pieces were there. They are more concerned with conversations among themselves and not the customers. And adding to the pack and play. I watched the employee try to open it up and struggle. Next thing I know she is saying it's broken? She broke it and would not take responsibility for breaking my item. I could go on an on... read more

I brought 4 bins of girls clothes to sell & within an hour I received a call saying they were going to take a "full pass" on the clothes. When I questioned why none of the clothes would be purchased, I was told that there was wear & tear and they were wrinkled. I was appalled that none of my daughter's clothes were acceptable for trade & I asked if all of the clothes had been gone through. The woman assured me that everything had been processed & was not acceptable. It only gets worse...... I pick up the clothes and they were not touched. The clothing was still in the same exact positions as they were when I brought them in, nothing was unfolded or even moved. Pure laziness, is all I can figure. I then took the same clothes to the other 2 Once Upon a Child locations in the area, those locations bought over $30 each of these clothes that were unacceptable according to the Slidell location. I will never again do business with this store. Terrible customer service & it is poorly managed. read more

This Once Upon a Child is like no other location I have ever visited, and not in a good way. We have bought and sold to many different locations across several states and had the worst experience ever at the Slidell, LA location! The staff was more worried about carrying on their personal conversations than assisting customers. It became clear as to why their store was so empty--no need to shop or sell at this location! read more

Love this place! Came in last minute for suspenders for "Nerd day" and they were so helpful!! Saved me a lot of time and effort! Greatly appreciated ladies!! I will definitely come back!! I love their trade policy as well! The store is very neat and clean!! read more

I have sold to them many times. Brought in some bulky toys and about five clean/folded New with tags clothing items. They wouldn't look at them because it wasn't in a bin. Ridiculous! read more

This is the second time around for me and IM SOOOOO DONE!! The first time was about two yrs ago a 200 seersucker suit 18.00. My son wore it once for Easter this time 6 pairs of Jordan's and one pair of chucks $13.00. Gtfoh. I'm donating his stuff I'm not desperate, besides the 40 min waist of my time it was more important for the staff to talk about what they was doing for the holidays smh read more

Need to update web site with correct opening time says 9 am went there and it doesn't open till 10am very upset