It happened on April 17, 2016, I had a horrible experience in this store. My child 3.7 years old played with toys in store and opened 2 of this toys. At the end the store manager obligated me to pay for these toys. After I apologized and refused to pay she said "You are not welcome anymore in my store". And when I wanted to speak with her one more time she said "Get out from my store" and one of the store workers said "your child run like a crazy".
First - Nobody and never has any rights to offense my child.
Second - This is a store with a lot of toys and every time you can see a lot of kids in this store, I don't think my child is first who opened a toy. If you want nobody touch toys in your store, put them on shelves, but not on floor or provide your store with shopping carts.
At the end I just can say I worked at Tim Hortons for 2 years where almost every day were some conflicts with customers, but I never see our manager to speak with customer how this manager did. read more