This review is only for purchasing items here and not for selling any items. As I've started shopping for baby items I've realized how expensive it can be, especially for items that you'll only be using or wearing for a couple of months. We've been slowly getting items we need and this is has been a good spot to come check out every couple of weeks to see what they have in inventory. The staff is always very helpful and I love that they have a rewards program. read more

What a joke. I brought a huge bag of clothes in. They took about 5 baby overalls from it and offered my $5. Brand new Levi overalls. They only give you store credit for clothes. The owner here is really trying to make their money here and ripping off the customers. The once upon a child in Alaska actually gave me $60 for a bag of clothes same quality and cash! Don't go here. It's all overpriced. Don't donate. It's not worth the drop off and pick up. read more

I used to love this location but in the last year, prices have really skyrocketed. Several times, we have found toys (second -hand) that are priced at or even more than you would currently pay brand new (I've checked). Additionally, they don't accept as much as they used to because they "have limited space" ( maybe because merch isn't moving since it is priced like brand new retail?) and I have started going to another store, where they take 90-95% of our stuff. I used to love to stop by and let my kiddos pick out a couple of toys but think I've shopped here for the last time. read more

Sadly, this place is in a downward spiral. They create a certain kind of buying experience that most people aren't willing to put up with unless they are desperate to sell their clothes. Then you just get cheap brands in poor condition in the store. Which in turn affects the people who are willing to shop and sell their clothes here. And so downwards spiral continues. And at the same time, while their clothes are getting worse, their prices are getting higher. It's sad to see because this used to be such a great place to find certain items, like holiday dresses. Not anymore . To fix this downward spiral, they need to start with getting good sellers back in. When you have to bring in one bin at a time and every bin requires two visits to the store, it's such a pain. If I have five bins of high-quality children's clothing, it would take 10 visits to the store to sell them!!!! I recommend making it possible to sell by appointment, or some sort of "save my place in line" kind of thing, so somebody with multiple bins can get it all done at once. Also, don't require them to come back. Just donate the stuff they don't want. Fix those two things and you'll have much better inventory than a hurry. read more

Decided to try a different once upon a child today at this location! Super over priced compared to other Once upon a child's! Will not go back! We had military added to our account so I wouldn't have to bring in my husbands ID at another location we go to frequently and when I went to check out I only had my husbands active id from when he served in my phone and she told me she couldn't take it because it's expired and I'm waiting on my spousal ID from the VA since we just got married a couple months ago and my husband can't respond until he's off of work and I drove 25 minutes to this one and waisted my time. read more

Wow the prices are truly outrageous. Basically 10% off the original price. It's clean! So that's good... but way too expensive.

So very overpriced for used children's items. Your better off at thrift stores like ARC, Goodwill or even Ross had new items cheaper then this place - disappointed read more

This place sucks! The staff are rude, unfriendly and not helpful! I will NEVER do business with them again. They don't greet you with a smile or a hello or how can we help. It put your stuff here sign in and no assistance for informing you of how the buy back process is handled at their location. I've been to another location and it was a wonderful experience. This place would get a negative rating if I could give it! I'm not sure how they stay in business and how the owners and managers allow their staff to treat their customers like they do! NEVER GO HERE! The owner is a joke! Telling me I cussed when I was there I did not cuss nor did I yell at an employee. Get your facts straight. Your employees do not review the way your store handles buy backs! Nor are they friendly! Nor are they helpful! Your policy stated 1 bin per customer I am 1 customer my husband is also a customer. I do not recall seeing a sign that says no more than 1 bin per household. And if that is a policy your employees did not state that when we came in! You have many bad reviews and I can see why. Instead of coming back at your customers, you should instead put your time and energy in to training your staff! read more

Every time I have ever gone here to sell anything I have always been given attitude and looks of annoyance. I do enjoy the prices but I have found kid to kid to give me more for the items I sell and less attitude.. they're more welcoming in every way. And coming back to edit this after reading many other reviews with similar experiences. To the owner- arguing on negative reviews and never commenting on the good- truly shows what type of business you're running.. read more

I love this store. The service here is great! I have sold with them often. The staff are always very informative and kind explaining the process of selling. They are usually done within a few hours and have always delivered on their same day promise. My children and I also love shopping in the store. It's usually well organized and stocked with really cool toys my kids love. I love finding all of the name brand at a fraction of the cost! This place will always be my first stop when I need something for my kids. read more

Once Upon A Child - Storm Trooper by the door - Children's Clothing Near Me - Centennial, Colorado

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Sold clothes two days in a row and recieved great prices! Super friendly and attentive workers when I entered and exited the store, thought the clothes were very reasonably priced and also that the store was very clean. read more

I feel like I have been completely manipulated in dealing with Once Upon a Child. I waited in line prior to opening and was number 4 to drop of clothes. They would only allow one bucket of items even though I had filled up a car load. This information does not seem to be published anywhere. Then it takes them nearly the entire day to look through one small bucket of clothes. They text me towards the end of the day, which does not give me time (because I have to take care of my kids) to get back before they close. I arrive the next day only to be informed that they can no longer give me cash for the clothes because I was not able to make it in the night before in the very short window they allowed. It takes them an entire day to sort through a few pieces of clothing, and then they have the audacity to tell me I'm too late to receive payment for the clothes I went out of my way to drop off. Pathetic. Companies like this are a prime reason our country is heading off a cliff. Deceit, greed, unrealistic policies, topped off by absolutely rude customer service. From the moment I walked in it was clear they did not want me in their store. Don't worry, I won't be back. read more

Absolutely terrible experience. I walked into Once Upon a Child expecting professionalism and courtesy -- instead, I was met with rudeness and blatant disrespect from the staff. From the moment I entered, it felt like I was an inconvenience rather than a customer. They barely acknowledged me, spoke in a condescending tone, and acted like they were doing me a favor by even looking at the items I brought in. No explanation, no politeness, just cold indifference and snarky attitudes. This is not how you treat people -- especially not in a business that depends on community support and secondhand relationships. Save yourself the frustration. There are plenty of other consignment stores that understand the meaning of customer service. I won't be coming back, and I'll be sure to tell others to steer clear. read more

I have been going to this place and location since it opened and I've never had a problem. Everybody's always been so nice and they've always paid me very well for the clothing I brought in. They have a great selection and I love the employees they have been nothing but very nice to me every time I've come in. read more

While the clothes are neatly organized, and I'd have to say, very "reasonably" priced- the atmosphere of this place is enough to lose my business. The store is filthy- just take a look around. The checkout area looks like a swarm of demonic toddlers had their way and ran amuck amongst their inventory and cash out area. The bathroom wreaked of sewer and mold. The floor is so cluttered with product, it took my wife and I a good while to find a place to start and focus on products to actually shop. Aside from the clothes, a-lot of the products were dirty, damaged and not worthy of being on any sales floor. There was a pair of shoes that had gum on the bottom of them that they were asking $18 for. Sorry, not okay. And the STAFF.. when I visited last, there was a young woman wearing see-through pants that I could not believe. There was nothing left to the imagination. She was very excited it seemed, as she yell-spoke to every customer and did so quickly and in a dismissive tone. I did not interact with her, but my wife and I watched her as we were waiting in line to check out. She'd almost cut people off when speaking to them, then immediately when the interaction was done would go back to her coworker and gossip about personal issues that we could hear about. I know a-lot about this persons life now. She was very rude and tacky. The other workers are also off putting and do not take a moment to welcome you in nor do they offer any assistance while shopping. Just not great customer service on any front. If the store was to improve, id give them a second chance. But as of now, I suggest an alternate location of OUAC. read more

Some of the staff behind the counter is very particular the manager in charge. She is very rude. Very disrespectful. I've come here before with clothes around the same sizes for my daughter and they give me cash for it and I come again with the same clothes same size but now all they wanna do is give you store credit they forced you to stay in their store and buy things instead of giving you the cash and I came in early when they open three hours later I had to physically go there to see if my stuff is ready. They didn't even give me a call when it was ready and they didn't realize I was still in the store and they were talking behind my back saying how all the stuff I brought them was trash and I really think they're prejudice towards me and my family. We were there because the girl behind the counter and the bigger one was kind of rude very much the whole entire time talking bad but she didn't realize I was still in the store. read more

This was my second time going to this location the service last time was alight but the service this time was horrible . After dropping my items off they perceived to call me back 2 hrs later and first I'm thinking that was really fast but then I'm like oh well I'm omw. When I arrive they tell me my child's clothing have a slight smell of cigarettes. No one smokes around my child . So I'm like well what do you want me to do I don't know how that happened the Clothes get out into a bag after I wash them for a give away pile . They gave me a lot of attitude I felt like they didn't want to take my clothes because I'm black . But I keep my child and myself looking great everyday . 0/10 for customer service not going back to this location but the other location is a hr away so I'm done with this place read more

2024 update: I've continuously tried giving this location chance after chance because I know what it once was 5 years ago. Yesterday, I was disappointed to hear the staff talking badly about customers behind the counter. Very unprofessional & rude. There's a few teenager girls who work there that really try to be helpful. But there is an older woman who is constantly scolding the staff IN FRONT OF CUSTOMERS. I'm officially done with this place. I can't wait for kid to kid to reopen!! DO NOT SHOP HERE! 2022: This used to be an absolute gold mine for great quality and good deals! Over the last 3 months it has really went downhill. When I go in it's the exact same inventory as last month except WAY less. I feel like they're struggling and the staff confirms it while complaining behind the counter. Every time I come in it feels like they're absolutely dreading dealing with me. I'm really bummed because I really loved this place. I'm guessing this location won't last much longer but hoping it will turn around. read more

I've had bad experiences at other locations but wanted to give this one a try as it's close to where I live. Took in some clothes and the girls already seemed bothered, saying the wait is gonna be a few hours and definitely won't be done until 6 (we took them in around 2:45) we said that was fine and she seemed upset that we said that. Mind you they said they had a lot to sort but we're going through maybe one tote bag. We come back after getting a text maybe an hour later saying our stuff is done. We went in told us they could only offer 7$ and then said they didn't want to take the rest due to it being inside out. There was one pair of jeans that were inside out. Overall not a good place rude employees who don't wanna do the job they signed up do to which is sort clothes. Don't waste your time at any of the locations, they give you a long wait just to lowball you and waste your time. read more

Extremely rude and unprofessional employees. Make the rules as they go when they do not want to do their job. Will never be back

We absolutely love this store. Since we have found it we do not pay full price for any of our daughters clothes. We have found tons of new with tag clothes and uniforms at half the price. The girls behind the counter are always so willing to help and they even have a wish list if we can't find what we need, and if they receive the item they call and let us know its in stock. read more

Update your website PLEASE. Nowhere does it list what items you won't accept, that certain items will only be store credit, or if you aren't taking a certain size at a time. Wasted my time driving back and forth for a total of $7 read more

you don't really get much for the clothes you bring in and the prices aren't as low as I'd expect for the condition of the clothes and toys

This place sucks!!! They are so rude and so disrespectful. I came in with a tote of 2t-5t clothes just to be told that my tote was "too big" and that they would except it this time, but not next time. I come out all this way just to be disrespected and have them not buy hardly any of the clothes I brought,keep in mind they are in very good condition. When I came to get the clothes that they hardly bought from,my tote was tipped upside down and once again, the lady was so disrespectful to me. And this is not the first time that I have brought something there, there was one time I brought clothes in a box and they made a point to say that they will not buy anything that comes out of a box. I'm sorry but that's wrong! why should it even matter if it comes in a box or a "too big tote". I even saw other people bringing in totes that were much larger than mine and they did not get told anything. another thing about this place is the atmosphere is so off. It just seems as if all the employees are unhappy and don't want to be there. They also say that it'll take a while for them to look through your stuff but all they do is pick off of the top and choose from the top and forget about the rest on the bottom . I wish I could give this is zero star.Don't waste your time coming here. It sucks. read more

Once Upon A Child - Children's Clothing Near Me - Centennial, Colorado

I was so disappointed by this store owner today. I have been supporting her business for over 8 years, selling my daughter's clothes and/or buying at this kids consignment store. Today, the store was as empty as I've ever seen it (with customers or clothes to sort out). I asked the attendant who was helping me, if I could get cash instead of a store credit, especially when everything I had was coats and boots, which they were wanting for cash. So from the back, the owner says she'll be done in the next 30 min. I drive away and less than 15 min later, I get a text saying I could come back to the store. I was rather surprised it went so quick. I get there and the attendant who helped me earlier proceeds to tell me, that they were not buying any of my items, because everyone one of them had some kind of stains. What?!? I always wash everything before I bring it in and if they look bad, I don't. So I start looking at the first item in my container and we see no stains. So the attendant says "Well, I didn't sort your items, so I don't know!". Of course, the owner was conveniently out, when I got back, so she wouldn't have to confront me about her lies. If you don't want to buy my stuff, just say so, don't try to make me feel about it and totally leave all my items in disarray in the bin, when I had them neatly folded.. Needless to say, I am never going back to this sad little store and you shouldn't either, especially if you dare ask for cash, instead of a store credit... I mean, if you don't want to give cash, just say so! Very dishonest way to run a business and you should be ashamed of yourself! A very disappointed ex long term customers! Happy Holidays! read more

waited over 6 hours to get my stuff back from being sorted. unbelievable..had gone to one in Nj that was 100x better and more efficient than this. Will not go back. I'll just donate my stuff from now on. read more

Sadly I wrote a year again i would use their store. Nope! Nope nope! They are so rude, lie about how much your credit is. And the manger actually busted in me and my 4 year old son to use the bathroom- was yelling. I was shocked and my son has been taught that no one sees his body without consent. She is horrendous. The are nasty, talk about you after you leave and are just down right mean. Went to Littleton today- 40 min drive- polite, professional, helpful, huge! Clean and took less then an hour! Go there! They also give cash if you don't want credit. read more

Everytime I go in to sell I question why I did. There are so many rules, they only pay cash for certain items, the rest is store credit. I bring in stuff that yes my kids have used but a lot better off than some of the things I see for sale, and then they don't take my stuff! The newest rule, you can only bring 1 box, not the usual 2. I dropped my stuff off at 10 in the morning and it still wasn't done by 5:30 pm. When I called to check the status the lady that answered seemed annoyed. I like shopping there, but selling is frustrating and seems to be a waste of time. read more

Every day this location stops buying before it even opens. I understand they are short staffed and have been for a long time but if they can't in any way support a service they're offering they absolutely should not be advertising that they offer that service. Coming to this location is a huge waste of time. read more

Employees are rude and everything is overpriced, watch the sale section at target for better deals and brand new clothing or shop at goodwill and Salvation Army where your spending money is actually appreciated and supports a good cause read more

Too too picky: not professional! Took in carters, osh gosh, old navy pants for 6 - 12 months old and they rejected them all. Said there are dates in the tags. Jeans are jeans, sweatpants are sweatpants, dress pants are pants. Baby socks was a no too! 5 new pair! The owners was not there, two young kids. Wouldn't even take a new book! DO NOT waste your time here. Took it to the other Once Upon A Child, they took all of it! I will not go unless i call and owner is there! Very disappointed! read more

I wouldn't use this store to purchase clothing at because the prices seem a little high for used clothing. Most of the prices were $5-8.00 per piece and I know you could probably purchase new at Old Navy for the same. I would however recommend this store for bouncy chairs, kids shoes, and toys. I got a great deal on a bouncy chair for my infant. Normal $65 in store and got it for $20.00. It was definitely worth saving the money for an item that is only used for a few months. New parents should check this place out and they also offered a military discount. read more

Once Upon A Child - Bouncy chair - Children's Clothing Near Me - Centennial, Colorado

I don't know how else to describe this place beyond how I do it to my wife consistently - a dramatic and delusional sense of self-importance. I have watched my wife (I've done it too), call ahead and see if they are buying used kid's clothes at pennies on the dollar on whichever day they wake up and decide to actually do so, only to have her drive for to be told they aren't buying. She can have them organized by color, type of clothes and age, and they will inform you they need to be laid flat and in a clear box. They will excoriate you for "folding clothes" that are laid flat as per their absurd instructions that they give you when you arrive. You can drop off clothes when they open and they will call you back at 7:30 at night with your absurdly low quote and if you do not drop everything to make it there by the time they close - sorry, you're shit out of luck. One would think a business servicing families with young children would "allow" them to come in the next morning. The girl said the policy was after 7:00, if they contact you, then you may come in the next day. How sweet of them. However, we heard from the absurd Karen on the phone behind her that "policy has changed" and now if they call you anytime up until 7:30 at night you must drop everything you are doing and speed over to listen to The Karen inform you of the $3.69 she plans on paying you for 65 pounds of brand name baby clothes. Truly, stupid "policies", designed by someone with a delusional sense of self-importance. I get that working at this establishment is akin to a MARSOC operator downrange in Afghanistan as far as stress levels go, but I've never been more annoyed at the absolute pettiness and lack of awareness demonstrated by a glorified Goodwill with limited inventory or a big never-ending garage sale. Oh, and don't go in when they are having an "event" like selling nothing but sports clothes or purple sweaters randomly one day, then they are simply far too busy to accommodate purchasing your child's clothes for nice crisp Abe Lincoln, because they need to sell 25 used items of clothing and THAT dear readers must be a call for a nice bottle of Maddog 20/20 to wash away the PTSD endured from the battlefield of sorting 150 pink or blue onesies in a day. I should contact the V.A. to let them know about these brave and able warriors. USMC, USAF, US Army, USCG, USN, United States Space Force - and Once Upon a Child. Great idea, incredibly poor execution (I use this term loosely). If you must go to one of these, go to the one in Littleton. It's run far better from what I've seen. Oh shoot, gotta go, it's nearly 8pm and my wife has just returned home with that Abe Lincoln for our retirement. Also, the Miranda girl is super sweet. I hope she manages the place, because Karen needs help. A lot. read more

NEVER AGAIN! dropped off my stuff 15 minutes after they opened and they hadn't even started looking at it by 4pm. so many rules. Won't take clothes if they are "too old" I.e. a brand new infant swimsuit with tags from 2019?! That's just crazy to me when some of the clothes they have on the racks are "newer" but so worn. ‍ read more

They never have anything worth getting, a lot of the employees are very rude and you get ignored if you aren't a realtor customer. The store is crammed and hard to bring a stroller in. Better luck going to garage sales. The biggest reason I never come here is the rude employees read more

I wouldn't recommend selling or buying your children's clothes here. The employees are only trained to examine the season and year of clothing. They do not know brands nor what higher end stores carry. I brought in stain free, current clothing from high end clothiers such as Hannah Anderson, Tea Collection and Lands End. Most of the items were in near new condition and were rejected. They claim to only buy items within the 5 year limit, but bought a pair of new shoes that were over 10 years old. As for the condition of their inventory, I would say it is poor. The quality of the garments for size 6 and up was poor and the prices did not match the quality. Parents are better off perusing clearance sections or going to stores like TJ Maxx if they want affordable children's clothing. read more

This place is definitely a rip off. They will give you $5 for five pairs of clothing, then turn around and sell them for $5 or more a piece. I see toys that are marked over $25, and I can bet they only paid the person $5 for it. I understand they need to make a profit. However that is a huge profit. Especially since we are the ones to help keep the business supplied. I would think a little more could be given to those that are keeping the store open. If no one brought anything to trade in because of the low amount that is given to buy them the store would go out of business. Beware, you will definitely spend more than you get. read more

Avoid selling at this location!! Go to the Aurora store instead. This location will tell you one minute they are buying items and then you get there and they will change their mind. When they are buying items, they only accept the fist few sellers in line who get there before they open. Save yourself the trouble! read more

I love this place and really don't understand the negative reviews. I have purchased the vast majority of my kids' clothing here for the past 2 years. It's great especially for kids up to age 5/6...I can't speak to the selection for older kids. It's a used clothing store, so yes, sometimes the selection is better than others. But that's to be expected and I have definitely gone in and bought an entire wardrobe for 2 kids in one visit before. Also a great place to get snow clothes and Halloween costumes. I've found great toys here before as well. I have also had good experiences selling clothing back here - and I appreciate getting the choice between cash and store credit. If you care about sustainability and supporting local businesses, I'm a fan of OUAC and this location in particular! read more

Everything is very organized and in very good condition! (Like new) Bought a swing, bassinet and play set all with absolutely no stains, rips, tears etc. Swing worked perfectly. Staff also helped us out to our car! Great place! read more