I like this location. I do find it's a bit crammed, usually lots of people. I find really good deals on name brand clothes. I find some catagories are well organized but others can be a disaster zone. I don't like that they only have one bathroom and no change rooms. My son has to use the bathroom as a fitting room and that usually annoys other customers. Overall though it's a good place if you can put up with the few quirks it has. read more

I don't generally write reviews but the experience I just had warrants one. My husband and I have fallen on hard times financially. We both work full time but still live paycheque to paycheque. I dropped off two bins and left while the girls were sorting through them. I came back and noticed the girls were still going through my items. One of the girls was unfolding my sons clothes and said to the other one, "wow look how short this is, definitely not 4 t. She shouldn't even bother bringing in her items." She proceeded to go through the pile tossing items aside, basically making fun of the items I brought. Saying "stained, etc". I am sorry if I didn't bring top notch items. I don't have money, hence why I am coming to your unorganized store. I work on customer service and would never make fun of a customer, especially not on the sales floor. Not impressed and I'm sincerely upset. read more

If you wanna sell your stuff here, don't bother. I brought in 2 giant Rubbermaids filled with girl clothes/dresses. All in excellent condition with brands like Gap, Old Navy, H&M, Disney Store, Children's Place, Gymboree etc.I also brought in a full set of Disney baby bedding, practically new; baby wearing gear and a Lion king costume. They took one shirt, one dress and the costume. And here's the worst part, I brought in a Bright Starts Bounce and Spring Deluxe, STILL IN IT'S BOX. These annoying fools ripped the box apart to see if everything was there, I'm talking tore the damn box apart horribly. And then didn't take it. Like, thanks! Selling it is gunna be a real breeze now. I'm absolutely most irritated with this. Just right pissed actually. I was given two when my son was born so it literally was never out of its box and now it looks like it's been through a war. They make you sign this thing saying if you don't return the same day you relinquish everything for them to "donate" I think these guys just hope people don't come back so they can hand you the $25.00 lousy bucks they offer you for the couple items they want and pocket the rest of your things for free. Now, if you wanna buy stuff here: again don't bother. 80% of the stuff on their racks is junk. The other 20% is grossly overpriced. A little baby rocker thing that retails BRAND NEW for 110.00 is being sold for $70.00 here. And it's in mediocre condition. Plus, brand new stores offer sales sometimes which puts their prices on par with Once upon a child's. Why would anyone bother shopping here? On top of all this I find the staff rude and dismissive, they barely look up to answer you if you have a question and basically tell you "too bad" if you dare question the pricing or their reason for not taking things. I won't be back, it's crowded, dirty, overpriced and they take nothing anyways. this was my first and last time there. read more

I decided to go to once upon a child to bring some stuff in . When I got there the 2 ladies there were super rude and and stated that we don't take things in plastic bags . I asked what is should do if I should take it out and put them on the counter the lady that stated it's comments since you need to leave and bring it back in a box the other items I had were not in bags but in a reusable cloth carrying case. The lady them grabbed the stuff animals and through them back in the bag and stated raised her voice stating you were here yesterday and we already told you, I'm not sure if they had me mistaken for some one but if so they should treat anyone like this I would definitely not go to the Macleod trail store read more

Shopped here here and there. Entrance is usually piled with stuff people are trying to consign. I asked my husband to pick out some costumes for our tot since I am ill. He comes home and sadly they don't work. He goes back to the store on THE same day...and they refuse to refund him or do an exchange. Staff did not tell him they were FINAL SALE! Do you think it would be important to tell customers that when your REGULAR policy is 7 days for refunds? Do you think it would be important to tell your customer when they are buying 3 of those items of the same size and they only have one baby with them? read more

I dropped off several baby items and had no idea I was supposed to come back within a couple hours to pick up the unacceptable items and money paid. The store has a lot of good stuff!! I hope they enjoyed the stuff I unknowingly donated to them. LOL read more

I was very disappointed with the selling process. They are very picky and only accept certain brands, and I felt very judged that I was not bringing in the high end designer children clothes that they are looking for! I also find this store very inconsistent regarding what is acceptable from one day to another. I think I would be better off to take the extra time photographing the clothes and selling them privately, or donating to a more gracious place. read more

I'll admit, this used to be a pretty filthy location, but I went in just a few weeks ago and they have cleaned up their store significantly. The overcluttered floors have been cleared, and they are choosier about what they accept (sucky for the seller, but no more filtering through grubby stuff on the shelves now). read more

Its a store with lots of variety. But for a 2nd hand shop, I found it ridiculously overpriced. A 3T snowsuit for $35-50! I got 3 sets of 2nd hand snow suits for only $15 each on kijiji and 1 set included some really good snow boots. If you want an actual store to buy from instead of kijiji, Prices are better at Goodwill, salvation army or value village. read more

I was very disappointed in the customer service within the store while dropping off items and coming back. No hello, no thanks, just a rude girl who pointed at my items they didn't want. I will never utilize this store again. I will donate all my items from now on. Customer service can make or break a place and it certainly breaks the location on McLeod trail. Very disappointing. read more

I had a problem with the store I am now speaking with the owner. He is going to review my problem and hopefully she is going to do right I will let you all know how I have been treated. Once this problem is rectified. read more