PART 2 of review:
This was my response to the owner's last email:
On Dec 14, 2016, at 10:44 PM, Samantha wrote:
Wow. Defensive/accusatory much? Your response is not exactly professional OR elegant! I'm a very reasonable person, and everything you've offered as an explanation regarding seniority and experience would've been an acceptable explanation to me as to why all the small girls were in the back row. That would've been the end of it, had that have been all that you said.
However, your criticism of my SIX YEAR OLD daughter's lack of preparation for picture day and the recital are outright hostile and offensive, and obviously directed at me. Of COURSE I recognized her on stage. Are you insane?
I should NOT have to defend or explain myself to you as a PAYING CONSUMER of your services.... You should be offering me apologies and explanations without getting defensive or accusatory! That's not how businesses succeed...
Regardless, I feel compelled to address your other statements and offhanded passive aggressive remarks.
First of all, I was out of the country for picture day, and my ex-husband took my daughter to photo day... He was told ahead of time that the other parents would help him get her hair and make up ready. Considering it was the first time we've ever been at your school, and your instructions and text messages are vague at best and confusing at worst, we can't be blamed for not doing her hair/makeup according to your requirements, which were never shared with us.
Second, I spent an hour doing her hair and makeup before the recital, and did my best with ZERO instruction from you. I was simply told "hair in a bun and stage makeup." Being as this was our first recital, I had to wing it and do what I thought was appropriate. Apparently it wasn't. Lesson learned. A guideline or instruction or pictures or even a tutorial from you would've really helped, so we could've all been on the same page!
Third, to address your "they are not in a second performance," comment, they WERE; a tap song and then a ballet song. THAT'S what I meant when I said that I was hopeful the front and back rows would switch for the next performance.
Finally, while your comment "I would recommend another activity for her that
doesn't have quite as many requirements" was addressed above, I would like to know what the HELL are you implying by saying "ballerinas are the epitome of elegance?" That my daughter is NOT elegant? Are you kidding me!?!? Have you seen some of the girls in the class?!?! You don't have any standards of elegance!!! If that's what you're going to use as a reason to discourage my daughter from ballet, then you better tell some of the parents of the other girls in the class that they need to lose weight and be more graceful! We're talking about six-year-old's in an after school activity for god sake! They're not auditioning for the nutcracker!!! Clearly you're just accepting anybody and everybody into your school that will pay you! Talent and elegance and obviously PROFESSIONALISM AND CUSTOMER SERVICE mean nothing to you!
I'm all for activities that have strict requirements, when they are CLEAR, and PRECISE! You can't expect parents of a six-year-old child who just started ballet eight weeks ago to instinctually know what is required for hair and makeup when you don't spell it out for us...
I'm both sickened and saddened by your complete lack of understanding and this ugly turn of events. I will be taking your advice, and removing her from your school. Not because of the strict "requirements," (which you've never shared with the parents) or her "lack of elegance" (which you've clearly suggested) or our "lack of preparation," (which is your fault for not guiding us in preparation) but because of YOUR absolute and complete lack of professionalism, elegance, and grace befitting someone who runs a successful business in customer service and instruction of young children.
I will be sharing this email thread with the other parents, social media outlets, and the better business bureau. You need to take some business administration classes in customer service, conflict resolution, and client relations. I NEVER attacked you personally OR professionally, I simply brought a legitimate complaint to your attention, and you attacked me, my ex husband, and my daughter. BAD IDEA. read more