Ever since the closure of my local Entertainmart, me and my family have switched to Movie Trading…read moreCompany for buying movies. They have more variety than Entertainmart, and it's easier to find rarer films for cheaper than their online listings, but I do have to admit their prices are higher than I'd like (especially their "New" items, which are usually priced $3-5 higher so they can make a profit off it) and their sales aren't the best either (their best they'll do is Buy 2 Get 1 Free). That being said, we're regulars there and visit at least once every 1-2 weeks. As for the staff, they've never been rude or unhelpful to me. (I don't know if they treat me different because I'm a regular, but even after not visiting for several weeks they're still nice to me.) I've had issues like not being able to find an item or wanting to return something, and they're always speedy and helpful. Even when I do somewhat complicated things like special order an item from another store in their chain, they don't act rude or unhelpful to me. As for their selection, I'm usually able to find something I want there. They carry all sorts of different items- games and accessories for various platforms, movies on DVD and Blu-Ray, music on CD and vinyl, comic books, collectibles, board/card games and accessories, anime/manga, and even older toys. If they don't have something you want, they'll special order it for you from another store of theirs and, if it's not available at any store in the chain, they'll order it for you off Amazon. Special orders can either be shipped to your local store for pickup or just can be shipped to your house. So in total, I give Movie Trading Company a 4 out of 5. They're not perfect, I do have some pet peeves with them that i've listed in this review, but overall I still really like the store and love to shop there.

Store sucks. Lady with nose ring she is Hispanic.. was rude and disrespectful and ask for my ID in…read morea rude way because I spend more than $200 on items . I felt kinda discriminated. . Not sure I'm going back and I will pass this complaint to corporate office .

BUYER BEWARE: Unlike every other record store in DFW they make it nearly impossible to use the…read morediscount card once earned. I've spent hundreds of dollars here but have never once been able to use my cards. 1) Card can't be used the same day you spend $100, have to come back 2) If you comeback and have an older card, they won't accept, 3) If you have more than one card you have to come back to use them individually, 4) Actual discount is only 15% off ONE item (under $100) while every other store gives a set dollar amount off from points earned, so cheap! Both employees got mad at me for trying to use my cards, owner refused to reply. No respect for regular customers.

Simply the best customer service of all time, along with a very music smart employees. They…read moreremember you and suggest things that you might be interested in.

If you like the nostalgic feel of slapping a disk in your player and all the movie trailers before…read moregetting to hit play on a main menu, then this store is for you. Feels like a blockbuster on steroids. The sale deals alone make it worth visiting, not to mention the incredible ammont of collectors editions you can find shelved throughout the store. It's a lovely place.

This THE store to buy old movies/games. I got two games and the prices were AMAZING! Both discs…read morework perfectly. I would definitely recommend taking a trip here and getting some nostalgic movies/games to brighten ur mood.

One of the few movie rental stores left :-) these guys are great, everything in the store is…read moreavailable to rent, and buy. The boyfriend bought a 5 disc DVD set, for less than $25, and rentals are $3 or less. The staff is very nice, and if they don't have what you're looking for, they will purchase it. Support small business, rent here. You get to take them home for 3 nights, which isn't bad.

I'm done with Redbox, I've missed the good old days that you walk into movie store and look at the…read morepictures of each movie.. the shelves with different suctions that you actually speak with someone. I was surprised and pleased to know that the good old days are still here in this place. Large selection of older movies and new ones. They can even special order for you any old movie that you couldn't find.

Don't take your system to this place they don't care about the costumer I have a system in the shop…read morefor 2 weeks and now it's been a month and it's not done and there attitude is they don't care come pick up your machine

This place is rad! The guys who work in there are super cool, and always have time to talk. I…read morewandered in and had some questions about consoles. They let me know what system would work best for me, but unfortunately they didn't have one in the shop. If anything happens to my systems, I'll definitely be giving them a call.

This location is not as good as it used to be in terms of customer service and selection. Shift…read moreLead Rachel was kind and helpful, but the other employee not so much.

Great selection of movies at prices that won't break your bank account, plus all kinds of posters…read moreand video games and well there is just too much to name. The only downsize is it opens at noon time, just in time for the lunch hour crowd at the Firewheel. But it is what it is, will be back!

First time visiting, but will be coming back more and more! This is a place I could find myself…read morelost in for hours. Prices are a LITTLE high compared to what you're going to find online, but the customer service and immediate availability more than makes up for it. The selection is something that rivals FYE in its hayday with a much smaller footprint and you're going to still find some really obscure titles which is just wonderful. This 100% will be a place I consistently keep coming back to.

It already sucks that they're overpriced to begin with but it's Super not cool that they do this. I…read morewas peeling price tags off bc these are gifts and noticed they were cheaper before. The staff was nice and helpful though.

This is the GameStop closest to me in Plano, and it's... fine. Not great, not terrible. Just very…read moreGameStop. I usually come in to browse and fill out my collection, occasionally paired with a trade-in. I'm mostly shopping PS5, Switch, Switch 2, and some retro, and to their credit, this location is actually pretty well stocked. Good game selection, and I appreciate that the store isn't 70 percent Funko Pops. The collectibles are there, but they don't dominate the entire wall, which is refreshing. The employees do know games, which I appreciate, but interactions here can be hot or cold. Once it becomes clear that I also know what I'm talking about, the energy sometimes shifts and it can get weirdly intense. Not rude, just awkward, especially when you're ready to leave and the conversation doesn't seem to want to end. Trade-in values were surprisingly reasonable the last time I brought something in, though I rarely trade these days. Pricing otherwise is... GameStop. Used games usually feel a little optimistic unless there's a sale happening. It's not THAT bad, which is why it lands at three stars. It's convenient, the inventory is solid, and sometimes it's exactly what you need. Just don't expect a relaxed, browse-and-bounce experience every time. Sometimes you get it, sometimes you really don't.

Hats off to these guys... In the midst of the Covid crazy GameStop has curbside delivery. This has…read morebeen really helpful for people like me who have asthma that are trying to avoid as much contact as possible. I just purchased a PS4 online and was not able to get a warranty- these guys hooked me up without any issues and handled all the paperwork inside so I didn't have come in. I don't know if curbside will change permanent ways in which we shop... but it has been pretty cool to just order online, meet me at the door and grab my stuff and go! This is an introverts shopping paradise! I have been coming to this location for years- manager here is great and the events (Madden and 2k) they hold at this location are always smooth and orderly. This location actually holds on to good employees- so there is minimal turn over, so ends that their customer service recognizes their good returning customers. Hope this point survives as it's convenient to have it in little elm instead of driving to large shopping areas.

They have thousands of DVDs, CDs, and video games to choose from. But what made my experience extra…read moregood was the help I got from Henry. I was looking for some rather obscure CDs that I had formally listened to in college many years ago. Henry was super patient and helpful to me. He looked up the titles and then even went to the racks to pull the CDs for me. 10 out of 10 for excellent customer service!

the prices are awful and game selection is basic. pokemon is marked up almost double.read more