#1: The Drivers are NOT the problem: Once they finally arrived, the Driving team transferred the human being with gentle respect and performed their duties with professional kindness, empathy, and care. The preventable harm appears to be a reflection of (GREEDY $$$ AF) OWNERSHIP that likely requires the Dispatch staff to overbook, shuffle between scheduled transportation clients and "emergency" calls, and reroute Drivers to make as much $ as they can grab. All of this clever maneuvering on their business side while a scheduled patient waits. Hopefully, On Time Transportation passed all this additional revenue to pay the good employees doing ethical and responsible work and hire enough personnel to meet their strategic choice to take on more and more calls. The Company name "on time" transportation is a complete oxymoron. This Company accepts a transport time from one facility to another. The patient gets emotionally ready and staff at the receiving location prepare in anticipation for the appointed time. The patient is now anxious and staff at receiving facility continue to wait, as the scheduled time passes with zero communication. Hours pass as the patient or their advocate is left with no communication until they ask the now "gone for the day" staff to call, only for "On Time Transportation" to respond with another non apology excuse and pushes to next hour. The patient and staff at receiving facility wait. The cycle repeats itself while the medically and emotionally vulnerable patient feels abandoned by the not funny anymore joke known as On Time Transportation. 4:00 no show, advocate/family member called and told 5:00, no show, advocate/family member called and told 6:10, (by now the patient's family member is left to do the calling) no show, called and told 6:30. The exhausted and traumatized patient was transported around 7:30pm. Consider the human being nearing the end of their earthly life and how they feel left waiting for their scheduled Hospice transfer to die with dignity: The OWNERSHIP & MANAGEMENT of "On Time Transportation" should spend a few 1:1 hours with a waiting patient, who by now, is upset and crying by the fact no one cared to provide one final ride "On Time" to a facility for what is supposed to be their own peaceful death with dignity. NOT at all peaceful and ONLY because of the GREEDY priorities to take on more and more "emergency" calls as the scheduled patients are left waiting in despair for "On Time Transportation" read more

Worst medical transport company there is. All the times my mother has been transported by on time it's NEVER BEEN ON TIME. 2hrs later then given time and the worst of all 7hrs being left at a facility 2hrs past their closing time. read more

My 96 year old mother was scheduled to be picked up at the hospital and transported to a nearby rehab facility. Original p/u time was approx 5 pm. It then became 7- 8:00, then 9:15 pm which did not make us happy. They finally arrived at the hospital at 10 pm. She was frightened when they woke her up, roughly handling her, taking off her id braclet and saying "you won't be needing this where you're going". She actually thought she was being kidnapped! She didn't arrive at the rehab facility until 10:45 pm. This is totally unacceptable and disrespectful to treat an elderly woman in this way. Should she need ambulance transport in the future I will make sure they are not called again. How can they call themselves On Time!! read more

This service was horrible. My mother's pick up time was scheduled for 5:15 pm, when I called at 5:15, the dispatcher told me that they were 5 mins away. Now at 5:45, I called again and was told that the pick up time would be at 5:50 pm, here is it 6:05 pm and they still have not arrived. Never will I ever consider them for transportation and I recommend you don't either! The name should be changed to NOT ON TIME! read more

Horrific Situation On time driver's came to pickup patient. I was notified by driver's that supvr was 20 mins away. They never came in my house to see my husband when they arrived which was not the normal procedure. When I went outside to ask how long would it take for the supvr to get to our location, to make sure he would be able to keep his appt., they sped off, leaving me confused. I called the location where my husband was going and I indicated the driver's had lied. When I complained to on time Supvr, he stayed the reason for the cancellation was justified. He said driver's stated my husband was in the bed and not dressed, which was a lie. The driver's tried to cover up their lies. This was very unprofessional of the driver's. On time had been picking my husband up for a year and this type of behavior has never occurred. Due to this situation, my disabled husband missed his appt, was left in pain with no treatment and now On Time is refusing to ever pick him up again. This situation should be throughly investigated. Star rating 0- read more

This company doesn't deserve a star. Pick up time was supposed to be at 6:00 PM. I did not receive an update until I asked a nurse to call and check in at 7:30 PM. When the nurse called she said they would be here at 8:45 PM. Once 8:45 PM came I asked the nurse to call again and transport was then pushed to 9:45 PM. Now it is 10:00 PM and I decided to call the company myself and I was told they are behind and they should be here in thirty minutes. The name of the company is just a joke. There is nothing on time about this company! read more

This was my second ambulance transport by On Time Medical, and it was perfect. I'm a bariatric patient, so any transport can be quite strenuous. Some of my transports by other companies have even been hazardous. But with On Time, my transport was easy. They had the right bariatric stretcher with an automated lift, sufficient expertly trained personnel with a pro-patient attitude. The staff was safety-minded and personable. Fun, in fact. I felt 100% safe, and had a comfortable transport. So, thank you On Time. I hope everyone who needs transport can enjoy your superior services, what I believe to be the best transport services in NJ. read more

I really try to be understanding.but yesterday I drove to meet with my brother at the doctor's office. On time transport was not even close to being on time. I realize they can't be exactly on time but he got him there 45 minutes early then to pick him up we waited 1 hr 15 minutes for him to pick him up. Not a word from the driver was said. He could have at least said, sorry, traffic, something! It was like we were an inconvenience. Anyway it was really a bad experience with this company. read more

On Time Transport - Medical Transportation Near Me - Roselle, New Jersey

I just booked transport with On Time. Ebony was a dream. She was polite, professional, thorough and helpful. She made what was a stressful situation easy. I highly recommend this agency to anyone who wished to book medical transportation. ABS read more

We have used this company to transport a relative twice and I cannot say enough about how well our sister was treated and how professional the staff at the company has handled our situation. Since we are out of state, it was difficult to find transportation for our sister in Union, NJ. These folks are fantastic. Everyone we have dealt with has been very helpful. They make the reservation process easy and they call back when they say they will! And best of all, they care about the patient! They have gone out of their way to make sure our sister got to where she needed to be. read more

Ralph, our driver was polite and professional. He was ON TIME and helpful. He did a lot to help an anxious situation. I would highly recommend him and this medical transportation service read more