From the minute, I walked into this business they were very friendly and very professional. I brought a ego string trimmer that I had for probably about two years but didn't use it cause I had a small more compact one, but I decided to use this one because I forgot to charge the batteries on the other one. As soon as I snapped the battery into the battery compartment, I saw a puff of smoke, but I didn't think anything of it cause I figured it was dirt or something but then when I went to pull the trigger on it, I just heard a quick click almost like when you have a starter problem on your car . I tried several times and then I called the company EGO and the lady had me taken the whole thing apart and said it was the head of the string trimmer that needed to be replaced but once I got things apart, I got a little sticky and she gave me the number of a company to bring it to. Well, the lady from the company gave me an address in 1144 Ridgewood Ave. in Ridgewood for some reason and I went hunting around hunting around couldn't find the address so I called the number she gave me and found out that it wasn't in Ridgewood at all, it was in New York Off of Airmount Road, which was 40 minutes in the opposite direction. When I arrived again again like I said in the beginning of this review, they were very nice and friendly, and I spoke to the person Oral who explained to me how to process had to go so that it could be warranted and I had to go online and I had to download a form and fill it out and bring it to him and then they had to confirm it with the EGO company which they did and it took approximately a week and a half, but the trimmer was all repaired and it actually didn't cost me a dime In the end Oral showed me all the things that needed to be repaired and we both chuckled and said it would've been simpler for them just to replace the item because almost everything was replaced on it but kind of like Washington DC works all red tape all waste and unfortunately time, but I will have to say this company was excellent and I will return when and if I need to have anything repaired as well as it's a great supply place you can find all the things you need for products like Milwaukee, DeWalt and it seems like a new companies on the scene called Flex. read more

On Time Supply - Ego string trimmer battery connection - Building Supplies Near Me - Suffern, New York

TITLED: "Inept and inconsiderate with a total absence of decency and moral obligation. " This is a sad and unfortunate story. Please read and BEWARE! I had an issue with my Makita multitool and brought it to them. They said 2 weeks the latest I would have the diagnostic. FOUR WEEKS LATER NOTHING. So, I called them. They couldn't find my tools; they had no idea what or when I dropped it off. If I hadn't followed up they would never have gotten back to me So I wound up being on hold for nearly 30 minutes. I got bounced around between some pretty rude people during this time who didn't have a clue about my tool; one guy I couldn't understand very easily due to his accent (Bit of advice, only have people who know how to pronounce English words talk on the phone to customers). However, they did say that they had looked at and diagnosed my tool. I came to realize they hadn't even looked at my tools. While I was on hold they must have been running a quick diagnostic OR, as I suspect, they made up an issue figuring that I would have them repair it, then they would do the real evaluation. So they get back on and tell me that the speed control devise is broken I need a new one. Then they gave me the price, $25 short of buying a new one!!!!!!!!!! I said no way! That was highway robbery. Now they could have come clean and said, sorry, we misplaced it and never looked at it. Honestly, mistakes happen and I would have been a bit upset, but I would have been okay with their honesty and perhaps even written a positive review because of it. But they lied; they made something up on the spot due to the fact that they were not qualified to diagnose the problem while I was on hold for 30 minutes. So I ordered the $22 part. Now in the mean time I bought a new tool because it was taking so long and, now I can see, they had forgotten about me. I needed it for work. So today, being stuck inside, I decided to finally get around to fixing my multitool and having a backup. It took 7 minutes to install the part from disassemble to close. A child could do what they wanted $75 to do. (Plus tax, tip and bottle deposit) I hit the switch FREAKING NOTHING!!!!!!! THEY LIED!!!!!!!!!! They never looked at it so they made up some part that was broken and it turned out not to be that part! What kind of human DEGENERATE would do that? Inept and inconsiderate with a total absence of decency and moral obligation. People like this should not be allowed to operate a business, when in fact the customer does not come first, when it is obvious through their blundering ineptness that they cannot even manage their accounts, when they have proven to be unreliable, insincere and fraudulent... Regrettably I am not permitted to use the fowl language that comes to mind. So, I spent $25 + tax on their BOGUS repair summary AND I bought a part, I can't return, that I DIDN'T EVEN NEED!!! Because of them! These guys don't have an iota about what they are doing. Summary take-away points: -They lie: they told me they looked at my tool when they couldn't even find record of me dropping it off. -They are inept: they couldn't even diagnose the problem correctly. -They obviously charge exorbitantly: they wanted nearly the price of a brand new tool for a simple 7 minute repair. -If you don't follow up on your tool you may never get it back -They are thieves: they charged me for a service I NEVER RECEIVED! I WANT MY MONEY BACK YOU DELINQUENTS!!!!!!!!!!!!!!! I want them to pay for the part I ordered that is now going out in the trash along with my defective tool because by now it definitely is too expensive to repair with all the money I have invested in it. Just have to wash my hands of it. Advice: Don't believe them Don't use them Don't trust them Go elsewhere If they give you a price you can get it cheaper through someone else who actually knows what he's doing! read more

On Time Supply - Building Supplies Near Me - Suffern, New York

Nice clean place. They were able to fix our equipment in a timely manner. Was a bit turned off by the owner. First of all, someone attempted to help us behind the counter. Owner stepped in and shoo'd him away stating that he could help us. Unfortunately, the owner had no idea how to put our info into the system and if a bad thing couldn't get worse, he then took a personal call and had us wait and wait and wait while we heard all his personal stuff. He also had a bad potty mouth and had no problem throwing f-bombs in front of strangers who didn't look like they reciprocated. read more

They offer a multiple of top quality tools and have a once a year event that has distributors there to answer your questions also. Very helpful. People come from all over to this tool supplier. Carolyn Rice, Westwood, Nj read more

A great family owned company who cares about their customers. I get all my construction needs through them and will for a long time to come. I highly recommend to anyone out there looking for tools and supplies to check them out first. read more

I've been Buying from On Time Supply now for over 4 years. They are EXTREMELY helpful and know their stuff. Great inventory and if they don't have something you need they can get it fast and will stock it for you. The best part are the prices! I would HIGHLY recommend On Time Supply. read more

i have been buying materials from on-time for approx 10yrs they have all the fasteners you could need and the service is exceptional keep up the ggod work!!!!!!!!!!!! read more