had a brand new MacBook and brought it to uBreakiFix thinking they could help with a repair. What…read morethey didn't tell me upfront was that they're not authorized or even able to fix newer MacBooks. Instead of being honest about that, they still took my computer, kept it for a while, and charged me a fee, even though they already knew they couldn't fix it. It felt like a complete waste of time and money. A reputable repair shop should tell customers the truth before taking their devices and charging them for nothing. I ended up having to go directly to Apple, who told me that uBreakiFix should have known better. Save yourself the frustration, if you have a MacBook (especially a newer one), go somewhere else. I've never had one good experience here.

I needed a new battery for my iPhone. Michael was very professional and I am pleased with the…read moreprocess. I had seen the business but never had to use it before today. It certainly beats driving to Madison or Schaumburg to the Apple Store.

Worst rated business I've seen in a while…read more I Called jun 18th 2026 to get a quote on a screen I was left on hold for 30 minutes as of this writing , unknowing the employee didn't mute the phone and appeared to be training another employee by the sound of the conversation , I picked up on the name Josh They discussed smoking marijuana and other unprofessional things believing nobody was listening They proceeded to discuss how they take advantage of insurance companies and how they " put the phone down " when calls come in, insinuating that when calls come in, they take the phone off the hook so customers can not reach the team, im a business owner and I understand stressed staff but this is absolutely unacceptable, along with talks of other illegal practices Stay far away from this business, they do not care about their customers one bit

My phone broke while I was driving through and I stopped in and the services was quick fast and…read morethey reposted my iPhone 12 that had been broke before and now works like new. I would recommend stopping in and checking it out!!

I needed a battery that no longer held a charge replaced on an apple ipad6. It took a bit for the…read morebattery to come in, but once they got it, the repair was done by the next morning! My ipad 6 now works great, the price was more than fair- cheaper than I could have done it! Not to mention They had the knowledge to actually do the repair properly ! I was very impressed & will use them again if needed & recommend them to all my friends!!

Jay is awesome, always willing to help with any technology topic you can think of. :-). Very fair…read moreand courteous assistance to make sure you are making the right decision. Jay is willing to take a look at your issue at hand and before charging you anything for his time or parts. Highly recommended for your mobile and Mac issues!

I purchased a phone screen from the store inside of the Vallie grocery store. He assured me that…read more$25 for a screensaver for my phone was because of the quality? I have it seven days and it cracked called and asked if he could replace it for me. He said for a fee of $10. Excuse me you should back your product.!! Terrible I will never recommend this place to anyone. Terrible terrible terrible customer service shame on you. You don't deserve to own a store.

Great service and a greta price. Recommendations came from a friend and I was not disappointed!read more

he was great! they did a great job in fixing my headphones. super fast service at fair priceread more

They do a great job with being efficient but they recently replaced my screen this past march and…read morenow my touch sensitivity will shut off and I have to constantly turn my phone on and off to reconnect my screens ability to function. So they are fast but might be too fast and miss some details with reconnecting a new screen to you phone. I have gone other times and it has been great! It was $125 for new iPhoneXR screen so it is definitely on the pricey side. Sad that this last time has made my phone more difficult to use. A refund or re-repair would be lovely but I have lost that receipt since because I am used to trusting their services.

I had a deeply disappointing experience with Device Fix It on Pulaski in Chicago. I entrusted them…read morewith my PS4, and it ended up being almost two years before I got it back. Initially, they quoted me about $100 and said a part was needed, but after that, the communication was abysmal. I spoke directly to one of the owners, AJ, who repeatedly promised to get back to me within a week--but never did. He did this on 3 separate occasions. When I finally returned after nearly two years, AJ was clearly embarrassed--he admitted he hadn't touched the PS4. The lack of professionalism, follow-through, and care for a customer was shocking. I gave them multiple chances considering I wanted to support a young entrepreneur, and they let me down every time. I can't recommend this store at all--just unacceptably poor service.

Had nowhere to take my older BOSE CD AM/FM radio to be looked at; found them took it in, only…read morecharged me $25 & found me a new cord that fit it. Unfortunately, they couldn't get the parts but, they gave it back to me in working order. Nice to deal with!

Went in for an iPhone battery replacement. Honest, reasonable price, explained everything…read morethoroughly. Done in less than an hour. Couldn't ask for more. Thanks again! Highly recommend.

My father needed his cell phone repaired. The man at Flash Fix gave a reasonable price and fixed it…read morewithin a half hour. I definitely recommend!

Outstanding service! He even threw in a few things for free! Will definitely visit again!read more

Had a screen installed which failed after 3 months. Paid $260 for it and tipped him $20…read more He didn't give me a receipt and said it would all be in the computer. Took it to his store to be looked at, and indeed the screen was junk. The owner wasn't there and the guy running the place said my information was NOT in the computer. The place stunk like weed and he said what do you expect me to do? I can install a new screen for $250. I told him absolutely not! I also had a $50 screen protector put on another phone and that wasn't in the system either! Stay away from this criminal! He is stealing our money and using garbage components. If I could give him 0 stars I would. What an idiot!!