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    On The Go Mobile Detailing

    3.6 (11 reviews)
    Closed 9:00 am - 6:00 pm

    Services - On The Go Mobile Detailing

    Auto detailing work

    Engine cleaning

    Interior detailing

    On The Go Mobile Detailing Photos

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    3 years ago

    Even more thorough than expected. Windows looked great. Car exterior and interior looked like new.

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    5 years ago

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    7 years ago

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    ProntoWash

    (37 reviews)

    So, thankfully the Manager himself reaches out to me surprisingly quick and we were able to reach…read morean agreement and get the issue resolved! We discussed a time showed up promptly and delivered on his promise and finally I have a nice clean car! He was very apologetic and understood my frustration and he himself cleaned my car and made sure it was in tip top shape! If it wasn't for the manager I don't think I'd give it another shot but I was impressed with how well he managed the situation given how rude and upset I was. That's professionalism!

    I don't know how this place has the star rating that it does honestly. I came in after booking an…read moreappointment and when I showed up 15 minutes early to make sure I was on time, there was one other car being detailed, the person working rudely told my my appointment wasn't for another 15 minutes. I know that, I came early to make sure I could get checked in and sorted out before my actual appointment time, I wasn't demanding to be seen... So I wait next to the location until he waves me in and tells me it's okay to drive into the space, which is all totally fine as I'd expected to wait. He finds my name and my requested package, and tells me it'll be a couple hours. I tell him that the duration is fine since I'd be going into the mall to wait, he lets me know that they'll call me when my car is finished. Fast forward almost three hours later and I don't have a call or text or anything. I had to go into work later that day so I walked out to their location and as I'm walking up I see the one guy working on another car and my car is parked off to the side, so I assume he was finished since there was no equipment staged next to my car. I approach and ask about my car and he lets me know he's done and that I can take my keys to look at the job that they did. One glance inside and I can tell the interior was not shampooed and dried, the windshield is smudged and dirty, there is still dust and debris all over the buttons and knobs. So I go back and ask if the interior has been shampooed and he says "No, was it supposed to be?" I bought the auto spa ultimate, which is their highest package, of course the interior is supposed to be shampooed and cleaned, there shouldn't be smudges on the windshield, and I shouldn't still be able to see debris on the interior. He's still not sure so he calls his manager who comes and speaks with me and tells me the interior DID get shampooed, and I tell him it certainly didn't because there was a surface stain that I could still see in the seat. He says "ohhh yeah, I guess he didn't do it then" if you don't KNOW that someone did something, don't tell the customer that they did. At this point I have to leave for work, they have no idea what is supposed to get done and what isn't, they call their boss on the phone who tells me that since I came early to retrieve my car they couldn't get it done. YOUR guy didn't call me, already had my car pulled off to the side, and gave me my keys to inspect my vehicle to see if it was to my liking, which it was not. Only after I tell him all these things does he tell me to come back another day to get the shampoo done, because he was only willing to give me a small discount on the price. So I say forget it, I pay for the whole thing and will come back for the shampoo, since that was the only service I really needed. The other thing is the tech was not able to set the price on his end, he had to call his boss who adjusted the price, and when I asked for the 15% check in discount he did not know how to do it, it already took 10 minutes to get the correct price pushed through from his boss, I didn't want to wait another 10 minutes. Give the people who are there the ability to adjust prices, it only makes sense since they are the one dealing with the customer. I come back the next day at the scheduled time to the same two guys working, they tell me to pull into a car port and I asked them to go over the windshield again since it was really smudged, same story, "We'll call you when it's done" so I go into the mall to wait again. To my surprise they actually call me when my car is finished about an hour and a half later. The interior is shampooed and the lighting is not right for me to fully see my windshield so I assume they went over it again. I drive off thinking that all is well, then I glance down at my gear shift, there are dots of liquid all over it as well as all over my radio buttons and knobs. Looks like whatever they used to spray down my seats was done carelessly and they got it all over the surfaces they detailed the previous day. The next morning on the way to work I see the windshield was not gone over again, the pictures are from the very next morning of the interior of my windshield and the view through it, not a $300 job. It's not worth it at this point for me to go back and fight for them to do it again, $300 down the drain for poor customer service, bad management, and a terrible job done. I will not be coming back or recommending this place to anyone unless they properly train their employees on the packages and on how to actually detail vehicles. TL;DR Bad job done, shady practices trying to blame customers for jobs not well done. Pay the price for a high quality job and get a subpar low quality job instead. Workers are not properly trained, you'll have to wait a long time to get any prices adjusted, and any requests you make, may or may not get done.

    On The Go Mobile Detailing - auto_detailing - Updated May 2026

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