I needed a key fab made on an emergency basis. And I Can't explain how Please I am to have had a gentleman named Shay come to my rescue. Not only was he here within Literally ten minutes but he Was undoubtedly knowledgeable and skilled in what he does. He explained the whole process and made it look as simple as can be. Most of the time when engaging with customer service technicians im left feeling unsatisfied and quite honestly insulted and/or scammed. So many are unprofessional these days. But Shay is a different Story. He was so professional, So polite, and personable. I couldn't have had a better Experience and I thank him kindly. read more

If you EVER get locked out of your car in the Syracuse area this is THE business to call. PROMPT, FRIENDLY, CARING personnel (ask for Shay). They know what they're doing and give you back possession of your car without damage to your vehicle OR your dignity! Shay even suggested a car hack to avoid this situation in the future. Now how many businesses care so much about their customers as PEOPLE that they'll tell them how to avoid using them in the future? Can't say enough about this lock service and its employees. Thank you so much, Shay! -Patricia, Watertown, NY read more

We had someone gain entry to our house because of a broken lock, and wanted the doorknob replaced ASAP. We don't have many locksmiths in our area, and none that provide 24-hour service. Even though they are 45 minutes away, On the Go covers our area (Utica) and I had a new doorknob installed and keys within 2 hours of calling. Our tech was Vlad, who was extremely quick, professional, and friendly. I think the job took 10 minutes and the price was reasonable for such excellent service. 5/5 would definitely recommend! read more

I am so grateful for Shay and Eden. They were extremely courteous and professional. My father drowned the keys to his vehicle while fishing and got stranded by the lake with no spare and no way to get home. These men drove to my father's location using GPS coordinates, found him, and essentially rescued him by making him a new key on the spot so he could get back in his car and drive home. Mind you, this was at night, in the dark, in the middle of nowhere. Forever grateful for their service!! 5/5 read more

On the Go was a life saver. My husband and I were travelling for the holidays with our 2 year old and twin newborns. The morning of our 4 hr drive, we realize that we can't lock our Thule roof bin and have no idea why- possibly frozen, or a bent key/cylinder. I called 6 different locksmiths, all of whom were supposedly 24:7, and On the Go was the only one to answer. They were incredibly helpful, quick to get to our house, and solved our problem in minutes. We would have been stuck without them! read more

On The Go Locks & Keys provided exceptional service when I needed my locks rekeyed. They responded quickly, arrived on time, and got the job done efficiently. The locksmith was friendly, professional, and knowledgeable, explaining the process and offering helpful advice for better security. Their pricing was fair, and the quality of work was top-notch. I'm extremely satisfied with the service and highly recommend On The Go Locks & Keys for any locksmith needs. They truly go above and beyond! read more

my key broke and I was in a tough situation since I didn't have another key. Shay came out and helped me and was very nice and courteous, and walked me through the whole process all from the convenience of my own home. I had called other locksmiths and their price seemed very high, but the price Shay charged me was very fair and I was comfortable with it. I would definitely recommend his services in the future and will definitely be using him again. read more

I had an issue with my car keys--they wouldn't start the engine, so I needed them reprogrammed and registered in the car's system. This company responded incredibly fast, and Shay resolved everything quickly and at a fair price. The service was top-notch, and I couldn't be happier. Highly recommend them for their quality, efficiency, and professionalism! read more

The two technicians that came out were very friendly and helpful. They gave me a flat rate over the phone for the service call and the pricing was fair. I got a car key made for an emergency lockout and it only took them 20 minutes to get to me on a weekend night. I would definitely recommend them again and use them in the future. Thank you! read more

Just bought a new house and of course, changing the locks. This small business showed up when they said they would. Communication was excellent. The work was done in a timely fashion and the price was very fair. The technician was a very polite, well spoken young man who was patient and tolerant of my very large guardian dog. Highly recommend. read more

I have nothing but outstanding things to say about this great company . my technician was kind , respectful , professional and efficient with his work . very quick and fast service, he came on time and finished the job quickly and efficiently. couldn't be any happier thank you I highly recommend read more

My roommate move my car this morning and lost my keys. My car was locked, no key to be found. This awesome guy named Shay came and got my car unlocked and made me new keys. Awesome job. He was so nice and polite and helped me immensely. read more

Best pricing in 315 area. Very quick, good quality. Service requested for new keys and done within 2 hours including an hour drive. Recommend this place to anyone who lost their keys and need a new set read more

Shay was professional and courteous and most of all got the job done quickly replacing a broken deadbolt on my main door ! Prices are also reasonable and would recommend to a friend for family member. read more

I have a 2014 Chavy Cruze and need a new key fob. Awesome service. Tech was on time, very fast and extremely nice. It was able to set up the appointment and pay electronically over my phone. read more

Excellent!!! Best Customer Service Ever!! Fast efficient and went above and beyond to help me out in a crisis and I can now feel safe again in my home. Thank you for your amazing service!!! read more

Nice guys, they tried hard to reprogram my truck but it wouldn't take, I don't think it was their problem. At least I got a key cut so I could drive back home read more

I want to thank Shay and his guys who took care of my replacement lock within a few hours of my first phone call. Very easy to communicate with. read more

Amazing fast professional service, highly recommend!! I called needed service in Cortland and the came in less than a half hour from Syracuse. read more