My experience was terrible. My basement was flooded due to a neighbors frozen pipes. They were the company used through my insurance company. The project manager blatantly has lied about things that happened. And he tried to blame me for things they agreed to do and chose to do on their own. He chose to upgrade my flooring without my knowledge and then threw that in my face. He agreed to do some of the painting in a different color (which I bought the paint for) and then when the painter made mistakes (for example painting over top of pieces of tape), he blamed me! The painters made a lot of errors with all the colors of paint but somehow doing one special color made all these errors my fault. I found out he lied to the insurance company claiming they painted the bathroom trim as a favour, again another lie. They had to replace part of the trim which meant the whole trim had to be repainted. The painter OFFERED to paint it with the paint that I bought (even though I said I would do it) and they did a terrible job painting so now he is lying to the insurance company to cover his butt. When they redid the floor, they had to move my freezer and when they put it back it was not closed properly and all the food defrosted and there was water all over the new floor. Then the flooring person said he didn't move the freezer, well you cannot do flooring under a freezer without moving it. There were so many things that went wrong. When dealing with a flood, it is stressful enough and then the contractor is bad makes it worse. I submitted my issues in the survey they sent me and not one person even contacted me to apologize or anything. I honestly think they believe I am lying and the problem! I don't deny was a control freak because I have dealt with these companies before and never goes well. On-Side did a restoration once before in my house and it was terrible then, I was reassured it would be better...it really wasn't! I would never recommend them. read more