"Keren and her team were very responsive, helpful, and not to mention they got an interest rate that no one else could beat!" We saw this in an advert about OnQ and Keren Rubenstein. Well, I guess we can repeat some things that that person mentioned. OnQ was responsive...AT THE LAST MINUTE... to hurry us to sign a change in the loan terms that would raise our interest rate and cost over $16K during the life of the loan. They also upped the origination fee at that time, too. The TITLE was URGENT!! and they knew we were planning to travel that evening. They also responded to us, quickly even- after we had done everything on their to do list...with more things to do...sometimes things that were redundant or even unnecessary. We were basically compelled to go to the IRS office downtown Denver at the last hour to be told that our visit (to the IRS office) was unnecessary, by the IRS office, and that our request for an official tax transcript- "required by OnQ" couldn't be met and that all of this should have been known by our lender. Our application with out the official transcript was later quickly accepted by OnQ. I am dissatisified with the redundancy of requests, the requests to do unnecessary tasks, and ESPECIALLY with the surrepticious raising of the interest rate with an email titled URGENT- it also included a more than $1.5K raise of fees that weren't there before-AT THE LAST MOMENT!!!!!! I feel they were taking advantange of the fact we were planning to leave on a specific evening. I have to credit them with getting us a loan quickly, but most of that was because we had the requisites met to get a fast loan. DON'T try to rob your clients!!!!!- because you'll get reviewed like this. Finally, they sold our loan to other rats- BSI Financial. read more