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    Downs Financial

    5.0 (4 reviews)
    Open 9:00 am - 7:00 pm

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    Mortgage services

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    Westerra Credit Union - Outside view of Westerra's Cherry Creek branch

    Westerra Credit Union

    (130 reviews)

    Cherry Creek, Southeast

    I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

    I have an auto loan through westerra. there's an online platform to make payments, but it takes…read moresometimes 5+ days to post so that's 5 days that interest is accruing after I already paid. after several payments I realize I can go into the branch and my payment posts immediately. I didnt have the time today to go in so I decided to call and see if I could make the payment over the phone. the women on the other end verifies me 5 ways to Sunday and than gives me some information, half of it wrong. she says the interest doesn't keep accruing but I literally saw it happen and did my research. she did not listen to me and kept giving me information that wasn't relevant and finally I was just too frustrated to waste more of my time just trying to make a payment. she was so unhelpful and I really think yall need to listen to your customers to understand. I think giving your customers misinformation is really shady and the ways to make payments are deliberately convoluted and set up to make you more money off of me, for no reason. I will never work with Westerra again after these experiences and I hope to refinance and get out of this arrangement asap.

    Cherry Creek Mortgage Company

    Cherry Creek Mortgage Company

    (5 reviews)

    Cherry Creek, Southeast

    Cherry Creek Mortgage- Sabrina Kary of the Kary Lending Team is one of the most professional places…read moreI've obtained a mortgage and refinance from. Anytime you're dealing with purchasing a new home or refinancing... you're always a little skeptical regarding the process. Sabrina and team works hard to be experts to address any uneasy, uncomfortable and unique situation you may have. Sabrina is patient, thorough and intentional in ensuring that you understand the process, eases your mind by her knowledge and wisdom based on whatever you are trying to accomplish. She discusses the pros, the cons and everything in between - making sure you have the best option available. I LOVE working with her! Her follow-up is impeccable and just how she makes sure you're part of the family is amazing!!! Thank you Sabrina for all you've done for me and my family!

    I have bought three houses and refinanced multiple times and this was hands down the WORST…read moreEXPERIENCE EVER. If you decide to roll the dice and go with this company and end up with Carlton as your advisor RUN. He has zero idea how to do his job and will make the entire experience and expensive nightmare. I repeatedly had to explain to him how to do his job and he nearly cost me thousands of dollars because of his incompetence. He loves to just talk on the phone and "brag about his experience" which I have to assume is lies since he had no idea what he was doing. Seriously I would rather refinance at a higher rate then deal with him or this terrible company again. They also go by the name of blue spot mortgage as well so beware of both.

    Downs Financial - mortgagebrokers - Updated May 2026

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