We decided to save money and go with a service that offers phones, and voice recordings. Not to mention their products had been not working properly for some time and the on hold system was being held up with tape as they said there was no real other option with that system.... So I called to start the termination process. When I asked about our contract and how to discontinue they mislead us saying it was a 3 year contact as of 2010. Assuming we could end at any time since it was now 2019. I attempted to get a confirmation on our cancellation because I was suspicious on how they were acting trying to get us to stay. It took over a month and I was informed that because we did not send a certified letter last month to make it an official 90 days + notice. Now we are stuck with them for another 3 years. A good company would have not mislead us and gave us the info we needed or allowed us to discontinue services. After giving them the opportunity to reach out to correct there actions they said we are SOL, and they will hold us to our contract. read more

My experience with Woodstock Media Group (On Hold Concepts) was a extremely positive experience for my business for 10+ years. When I had to replace my hardware that they required at a hefty cost for the second time and still was having continuing problems with the equipment, being outdated, and the phones that were required with this system were over 10 years old, I was still having problems with cut-outs for an on-hold system...my customers were missing part or all of the message while on hold. I asked them if they could help? They said I needed to purchase a different hardware component. My agreement with Woodstock Media Group / On Hold Concepts, was to write a new script for my business yearly. They did not provide a new script, but still continued to bill the yearly amount and added, interest , with threats of sending it to collections, and also a letter from their attorney was received. If I ran my business with these kind of practices, I would be out of business! It is much cheaper and less hassle to do it yourself. Good Luck! read more

Our firm has utilized the services of On Hold Concepts for many years. We consider it be an excellent way of communicating with our customers while they are on hold. We have the opportunity to have a professional voice talent describing our products & offering enhancements while our customers wait for just a minute. On Hold Concepts works with our company in developing the script content and style that we want to project. Chuck & Lisa Woodstock and their entire staff are fantastic to work with! read more