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On Duty Gear

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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4 years ago

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The Orthotic Shop

The Orthotic Shop

2.8(48 reviews)
1.8 mi•Downtown Mount Clemens

Worst customer service experience ever. It takes nearly a week for an order to be processed. When I…read morefound out that my order had not shipped 5 days after submitting (payment went through right away, though) I tried to cancel. At that point, I noticed that they had duplicated the order, as well, so I had to cancel both orders. I contacted the Orthotic shop through their web form from their official site. I also called and left several messages. 3 days later, the first order shipped after I thought they might read a message or listen to voicemail. I tried calling again and spoke to a human after several attempts. I was told their processing, shipping, customer service, etc. are performed by a third party, and that they had received no voicemails nor had the web form to email worked. They shipped everything and I must pay return shipping, as it is my fault. Later I received a message that they had responded to my emails and did receive my voicemails (there was no response to my emails, even in my spam and junk folders). I am trying to leave town and will now have to have a neighbor collect packages and try to get someone to complete this return within 45 days, plus pay for shipping on both orders, as they say it was me that placed the second order (it was not). This is precisely what I was trying to avoid. It is likely I will not return within their return window, so I have been robbed by the Orthotic Shop. Buyer Beware. I'm still not sure this is legit. I

Don't buy it unless you have a doorman!! My son's…read moregrandmother bought these boots as a Christmas gift but we've never received them. They arrived a day we were not home at the moment that I received an email it was delivered but I've never found them even though I asked all my neighbors. It was almost $90 and there wasn't even a note from the carrier that they missed us. I emailed them and explained the situation but they didn't help, they just said they don't have a policy that they'd resend lost orders. I'm not only angry but sad because his grandmom is from Turkey and his grandmother paid about 1700 Turkish Liras to buy this boot which is very expensive. I was thinking that I'd buy from them for years for my son's orthopedic needs but I'll never buy or suggest anyone. I'm so sorry it ended up like that. I wish it'd be different.

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The Orthotic Shop
The Orthotic Shop
The Orthotic Shop

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CBD Surgeons - Shop with Surgeons! Learn more at surgeonsolution.io

CBD Surgeons

5.0(3 reviews)
2.0 mi

I was looking for honey that was infused with CBD because I read there was many benefits of using…read morethis type of product. I visited CBD Surgeons store at 130 Dickinson Mt. Clemens, MI. and found exactly what I was looking for. They carry honey that has 1000mg of full spectrum CBD and explained the benefits of using this product. I have been using it for 2 weeks and it helped me with my anxiety and the muscle aches and pains. It also has helped me to sleep better at night. I also read that this product helps brain function and is a natural antibiotic. There honey tastes fantastic and I would highly recommend it to anyone.​

Sheila and Ryan were very helpful, knowledgeable and friendly. When we came in Sheila was very…read morewelcoming and she listened as I told her my hesitation, as it was my first time looking in to this (wanted pain relief only, nothing that would alter my being or make me sleepy). Sheila made suggestions and offered her knowledge (and some personal experience using some) of each. When Ryan arrived he too was very helpful, knowledgeable and understanding. Coming to Surgeons proved to be a smart choice (we also purchased some other things we did not come in for based on their helpfulness :-) and we will definitely continue to use only Surgeons (Ryan and Sheila) going forward. Thanks for the great first experience! Kathy and Tina

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On Duty Gear - uniforms - Updated May 2026

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