The staff and construction crew are dedicated and very patient. Their skill is beyond amazing!read more

We were happy with Kevin, the pool designer. He was easy to work with and had a lot of great ideas…read morefor designing our pool. However, it is very difficult to arrange service calls, often with no actual commitment or confirmation that they will show up. Based solely on our experience with the office staff, I would not recommend this company.

Despite ongoing remodeling issues, the staff went above and beyond to provide our event dinner top…read morenotch service! Very satisfied and would use them again in the future.

Great place. They have updated their restaurants this year and they have been very nice. Food and…read moredrinks have been great as well with friendly staff!

Called for filter cleaning setup a date and time and left me hanging. Says he will come by but…read moredoesn't and then doesn't return texts.

Horribly unreliable and overpriced. The quality of the service we received was average at best,…read moremore often sub par. In the beginning they were much more accommodating and helpful but I think eventually took our business for granted. We are in a newly remodeled home but the pool is older. They never showed us how to properly use our Pentair system (that they installed) after several requests. Weekly cleaning was good but the owner left the tech to do his "dirty work" and tell us our repairs were delayed week after week, for months, more than once. The excuse was a broken truck. For months. When they returned our vac after we discontinued our service, they had had it for a month. We had requested repairs for two months prior to them picking it up. Our pool was without a vacuum in the height of pollen season and looks awful. The (admittedly older) vacuum was not repaired AND had a newly broken wheel. The new service we hired tested the water and said our chlorine was extremely high and the acid was almost to the point we'd have to drain the pool and refill. On top of this, I would very professionally contact owner and he would respond to my husband. We really tried with these guys, gave them 10 mos. They were overpriced and did not deliver on the most basic of requests. Hopefully they read this and do better for their customers in the future.

If I could give it no stars I would. We hired them for weekly pool cleaning. The manager over the…read morephone said it would be $200 and then came out to our house and said it would be an extra $50 because of the size of our pool...which wasn't any bigger than a normal backyard sized pool. We just moved in to our house so the pool needed some maintenance but it took them a while to get it up and running. We were quoted $250 a month for them to come weekly and only saw the guy come every other week for a maintenance cleaning. When we finally fired him it was because we didn't see him for three weeks straight and no communication at all of why. Don't even waste your time by looking into this place. Move on to the next company.

We love SafeSplash! Our kiddo has made some amazing progress. We have tried other private lessons…read morein the past, but nothing ever made a true impact. Our daughter went from almost zero confidence in the pool to advanced swim skill level in a matter of a few months. This is with only one lesson a week. The coaches here are professional and knowledgeable. Coaches Daniel and Emma are awesome, but I'm sure the others are great as well! The other staff are super friendly and helpful. It's not just for kids,they do offer adults lessons as well. Highly recommend SafeSplash if you're looking to sign up at a swim school.

I am so disappointed in SafeSplash Swim School. I wish I could award two scores as the coach has…read morebeen very good, but "management" and the call center are cold & indifferent to customers. I enrolled 3 kids, and was hoping for a better experience. We had to miss a couple classes and the company only allows you to make one up. Additionally, it has to be done within two weeks. They have very few class offerings, 1 to be exact. I asked for another option and they wouldn't offer one. I asked if they could extend the makeup period by a week and they said no. I asked if they could be flexible and work with me and they said no. Again, no empathy. So I said I'd have to cancel, bc I can't be losing money if they are so rigid and they said ok and cancelled for me. Again, I just wanted them to be flexible so I wouldn't lose those lessons, but the call center's lack of empathy just convinced me that they're not a good organization to do business with. Be cautious especially if you think your child may have to miss a lesson or two along the way. They will not allow you many (if any) options to reschedule. You're better off finding a different company.

Pool build started out good. Communication was good. Build time was good. Happy with design…read more Problem occurred after completion. Whatever stone they used for the coping WAS NOT what I was suppose to get. Pool is two years old and stone with just washing away. I ended up getting some very cheap form of limestone which is not suppose to be used for pools/water. I've had other pool companies come out to look and give me quotes, only to agree that I got ripped off. Upon talking with Backyard Lagoons about how we resolve this. He immediately back peddled and put the blame on me and said it's my problem. The other pool builders and masons I've had out, said there is no way pool coping is suppose to do that, especially after 1-2 years. I personally know 2 other customers who are having major issues with their BRAND NEW pools , that are having trouble getting fixed due to poor craftsmanship. I've asked the owner to come out and look for himself at the stone before pushing blame on me. He did not come out. He was not around when stone was delivered to make sure it was correct. Haven't heard from him since.

From the owner: Welcome to Backyard Lagoons. We specialize in designing, building, and…read moremaintaining stunning pools for your private sanctuary. Dive into perfection with us.

David was awesome! He did a 50 by 50 structural slab for our church and it was done quickly,…read morewell, and at a fair price. Then he did leak tests on my personal pool saving me a ton of trouble and money.

David and his crew are solid! I had many doubts initially, but they were all dispelled when I saw…read morethe final outcome. It's really hard to get the look that you see in your mind, but David knows how to work it out. I would recommend their work if you're looking for any type of concrete work, especially staining and coloring and finishing. Absolutely reasonable pricing, great communication throughout the process, and a serious dedication to make sure you're happy with the end result!