Blimey! Don't pop in here with a quick query!! You can't just ask someone something at the desk,…read moreyou have to be booked in to make an enquiry!! and then you have to queue up to be booked in.!! The staff are pretty abrupt and fairly condescending too - not pleasant. They don't have many brochures on display - this is probably to stop you helping yourself to brochures!! The shop itself is pretty cluttered, and doesn't look that inviting. Their opening hours are on the front door in very small writing, so you have to get right up to the door to see if they're open! There aren't that many travel agents in Cheltenham, but this definitely wouldn't be my first (or second!) choice. I'm sure that the staff are very knowledgeable, but they're too rude to be helpful.

The service I received in Thomas cook Cheltenham was first class…read more The staff were very friendly and couldn't do enough to help me. although it is a very busy shop I felt a valued customer. The member off staff even matched the Internet price! I would return knowing I would be looked after by the knowledgeable staff!

This is the most disappointing Travel Agent i had to deal with... and God knows I'm used to rent so…read moremany villas. I won't go in full details but basically they only act on the owner's interest. They wanted to charge us for "gardening" after we left the villa. The cleaning service provided during our stay was just a joke . Terrible communication and follow-up. We felt left over. Ah and if you come with kids, it's everything but not kids friendly, they can charge you the full price of a mattres protector if a child accidentally wet it. Good luck but clearly NEVER again for us.

After some disagreement, Red Savannah was able to resolve issues. My faith in businesses willing to…read moredo the right thing has been restored!