I was disappointed with the service I received at this particular store. I arrived with the…read moreintention to buy a present for my partner which cost a substantial amount of money. I felt the sales staff judged me on my appearance and were not very helpful from the outset (I had just finished a night shift and did not look my best!) When I asked to see the particular product I was looking for, I was told by the sales assistant that it was probably out of my price range! I did not appreciate this and needless to say I took my business elsewhere. I found exactly what I was looking for in a different jewellery store but I felt a great need to return to Ernest Jones in Pretty Woman style & flash my new purchase in their face (I didn't though!) :0)

Au contraries, I had excellent service, lots of watches brought out for me to examine, friendly and…read morehelpful staff , including the ones who , although not actually serving me , took the time to chat about items, as I was waiting for yet more watches to be got out. Also, my sister got the watch which she already had , polished up beautifully

Bluewater is a quality shopping centre. If you're looking for Woolworths, Primark or Peacocks you…read morewon't find them here. Instead there are lots of higher-end stores ranging from designer clothing to designer cosmetics and designer gadgets. Actually, it's not all second-mortgage shopping here - there are some 'normal' shops too, they're just a bit nicer than most high street equivalents. There are oodles of places to get a snack on the way round, like Starbucks etc. and there is a giant foodhall with choices for the discerning and not so discerning among you. On that note, a trip to Bluewater isn't complete without a trip to Ed's Diner - have one of their awesome burgers and a spectacular milkshake to find out why. Just make sure you eat when you're finished shopping though as you will just about be able to stagger to your car afterwards with the feeling in your belly. If you go at Christmas there are some superb lights outside as you approach the car parks - giant deers are among the best ones, but be warned, it can get super busy there too. Ample parking means it's not such a chore to go and the whole place is big enough that you don't feel crammed in - it's akin to a lot of the big malls in the States, and one of the best shopping trips (if there is such a thing) you can make in this country.

Went on sunday for the first time in a couple of years, should visit more often really as there is…read moreeverything under one roof. Was a little busy so if you find crowds intimidating then might not be for you. Grat afternoon, even better if you have a large budget as you can spend a fortune

Excellent customer service and fixed a necklace of special meaning to me wonderfully for a…read morereasonable price. Would recommend to everyone although I feel everyone always uses Michael from all over London, we're a bit late to the party. Thank you Michael always a fantastic super friendly service!!

From the owner: A very highly recommend one stop jewellery store ,watch batteries and straps while you wait ,all…read morewatch and jewellery repairs undertaken,we specialise in bespoke jewellery using the latest 3D design software,and stock a huge range of Jewellery and watches including Michael Koran and all leading designer watches.

I didn't have the tool to adjust the straps on a couple of watches. The staff were extremely…read morehelpful and pleasant and adjusted the straps on both of my watches there and then and without charge. I highly recommend them and I'll be back when I need my watches servicing.

Was having a problem with my old Omega where I couldn't set the minutes. Thinking it was a small…read moreproblem with the crown, I took the back off and couldn't get it back on. Saw the reviews about these guys, so went in (a bit sheepish) and explained my problem. 5 minutes later I walked out with a functioning watch, with the back reattached and me educated as to how to set my watch minutes. Total cost: £0.00! Yep, no charge. I have a few decent watches that will now be getting their servicing done here. Great customer service.

A good job of repair. Were patient. Conveniently situated…read moreand free but limited parking after 10 AM.

Super helpful and friendly folk. Fixed our jewellery immediately at a very reasonable rate…read more Recommended

Family owned business offering good, reliable service. They carry a range of jewelry, clocks and…read morewatches as well as collectable items for gifts, such as Myth and Magic figures, Pocket Dragons etc. Watches can be fitted with new batteries, often while you wait. Some repairs are carried out on site and others can be sent away for repair and it is possible to arrange for items to be engraved. There is some parking just outside the parade of shops and it is just around the corner from the shoppers car park. It is a very small shop, with a step up into it, so does not have the easiest access for disabled shoppers, although there is always a chair available for anyone who needs to sit while waiting.

One of the best jewellery shops in Southend. Excellent choice from affordable to expensive. Staff…read morealways helpful with good advice given. Have bought many gifts there. If want to buy something special this is one place I always go back to. Brilliant!!

I purchased a beautiful Bulova ladies watch from Sarah Beth jewellers and I am very pleased with my…read morepurchase. The same style watch in one of the larger, well known chain of jewellery shops was three times the price! The delivery was quick and packaging/delivery good so now Sarah Beth's is my first port of call. I don't often write reviews but felt in this instance I did have to comment. Many thanks.