Dear Team,
Would like to make an official complaint as I'm hoping your team will learn from it in the future.
Went today 27 Dec '24 in Reigate store as I want it to return a bracelet my partner bought for me for Christmas as a present .
Your colleague Sam approached the situation with such an unresfectful way, I've asked for the money back of the bracelet as the bracelet was small but also not for me, I didn't want any other products in exchange neither online or in store...he said he cannot to that due to different policies you have online and in-store...
By the time I was keep trying to ask for further details in regards who should I escalate this further, he said will call the security on me, trying to intimidate me and causing me lots of stress and anxiety onto the point I start having a panik attach ( you can see onto your video cams from your store).
I spend almost 2 hrs of crying and stressing myself so much and have the terrible panic attach only for another customer who came in store to try and calm me down...
I will appreciate a reply back and where can I escalate this matter further ( I'm expecting Alan Higgs to get in contact with me on 07828859895).
I will also contact the customer service commissioning team for Bad Business Practices in UK to explain the situation and how I been treated awfully by your colleague Sam and explain of how much this situation impacted me and cause me a lot of stress and ending up with the pannik attack while your colleague from the store didn't even be bother to help me at the time.
AWFUL SERVICE
STAY AWAY
SCAM PEOPLES WHO JUST WANT YOUR MONEY
STORE POLICY, ONLY EXCHANGES SO YOU WILL END UP WITH UNWANTED ITMES IN CASE YOU RECEIVE A PRESENT AS THEY DON'T GIVE MONEY BACK....
SAM IS MOST UNRELEASED AND UNHELPFUL WITH CUSTOMERS. read more