I had to sign up to review this shop because I think the world deserves to know just how amazing…read morethe service is here not to mention having some of the most beautiful jewellery I have ever seen. We first went in to look for an engagement ring and were served by Mr Graham, the owner of the shop. He was so charming and so knowledgeable, I felt so special. Needless to say I am now wearing the most beautiful, unique ring that I simply adore. I feel like we paid a really fair price and am confident that that my ring is very good quality. I would recommend this shop to anyone and since we've discovered he does repairs and alterations too, we;ve become true regulars.

Dear Team, Would…read morelike to make an official complaint as I'm hoping your team will learn from it in the future. Went today 27 Dec '24 in Reigate store as I want it to return a bracelet my partner bought for me for Christmas as a present . Your colleague Sam approached the situation with such an unresfectful way, I've asked for the money back of the bracelet as the bracelet was small but also not for me, I didn't want any other products in exchange neither online or in store...he said he cannot to that due to different policies you have online and in-store... By the time I was keep trying to ask for further details in regards who should I escalate this further, he said will call the security on me, trying to intimidate me and causing me lots of stress and anxiety onto the point I start having a panik attach ( you can see onto your video cams from your store). I spend almost 2 hrs of crying and stressing myself so much and have the terrible panic attach only for another customer who came in store to try and calm me down... I will appreciate a reply back and where can I escalate this matter further ( I'm expecting Alan Higgs to get in contact with me on 07828859895). I will also contact the customer service commissioning team for Bad Business Practices in UK to explain the situation and how I been treated awfully by your colleague Sam and explain of how much this situation impacted me and cause me a lot of stress and ending up with the pannik attack while your colleague from the store didn't even be bother to help me at the time. AWFUL SERVICE STAY AWAY SCAM PEOPLES WHO JUST WANT YOUR MONEY STORE POLICY, ONLY EXCHANGES SO YOU WILL END UP WITH UNWANTED ITMES IN CASE YOU RECEIVE A PRESENT AS THEY DON'T GIVE MONEY BACK.... SAM IS MOST UNRELEASED AND UNHELPFUL WITH CUSTOMERS.

My partner and I always use T H Baker. It is our local jewellers - there are tons of jewellers in…read morereigate and I would never use any of them apart from this one as the service is second to none. You are always great by a friendly smile and they are extremely knowledgeable. My last visit was to get a new battery in my watch. I was advised that it would probably take 2 weeks as it had to be pressure tested in another branch. I was delighted to get a call after eight days to say it was back and ready to collect. Great service as always. Thank You.