I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

Great staff. Appropriate wait time for number of patients. Dr. Beaupre is caring and…read morecompassionate. They were a big help with a medication issue for my 98 year old mom. I will be back whenever I need an urgent care provider.

Dr Beaupre is a great doctor! thorough and he listens and always calls you with results and refills…read morescripts promptly. The staff is friendly and you can get xrays and bloodwork done right at the office and not have to travel all over to get things done. Always accommodating to schedules and Dr. Nadeau is great too!

I like Dr Olga although I am new to her office She is busy…read moreand she is thorough !! I've been a patient of another Dr for 50years who recently retired ! When I mentioned I was seeing Dr Olga he was pleased ! He said she was very smart as he knew her from Miriam hospital when she did her residency ! I fortunately don't have many issues as I try to stay healthy but as we get older things can creep in and I like to know I have a smart doctor who listens to whatever I need to tell her and advises me according to her best medical knowledge !

I have had this doctor for over 20 years. However, I did not like her attitude when I saw her…read morelast. She did not have a care in the world about me. She is no "bedside doctor." Stone faced. Did not smile. I had a paper in my hand and she said nasty "What is that". If your having a bad day, don't take it out on your patients. And the front desk. I waited over 5 minutes at the window just to sign in. Another miserable person. I know she was on the phone, but couldn't you just say to the person on the phone, please hold a second and JUST ask me my name. That's all she had to do. If I could rate her a 0, I would.

Strong practice Convenient bloodwork…read moreTechnologically savvy It's high time for an update, and I have both more and better things to say about Wayland Medical ~12 years in. Getting appointments with the practice has been notably smooth throughout my time with them; the staff is willing to work with you based on your needs and clinician availability. I've also enjoyed seeing a few of the other practice members (eg Benitez, Berg, Rodriguez), each of whom is thorough, knowledgeable, and helpful. The use of the Healow medical app as a portal, and their fully integrated connectivity to electronic medical record systems, has given me peace of mind that all my instances of care are suitably connected in one place. It's also convenient to be able to head downstairs for a quick and easy blood draw when required - and again, clear results are available in the app shortly thereafter. I've also noticed the patient set is younger than it used to be - not just geriatrics anymore. As important as anything above, Dr Ruggieri is friendly and engaged during visits, as the rest of the staff I've dealt with are also. I definitely have a "medical home" at Wayland Medical.

Dr. Very nice and probably very good. Office staff rude and alliwed to get away with being rude to…read morepatients.

i saw Dr. Leonard today She is always kind..considerate,,and leaves no stone unturned. Dr…read more Leonards staff was great too :)

Dr. Polly has the potential to be a wonderful doctor; however, she currently does not have the…read moreability to see the importance in either advocating or listening to her patients. The intent of all medical professionals should be to listen to patient concerns and rule out all possibility for the sake of reassurance. In my experience, Dr. Polly was quick to bill the simplest of exams, which provided no real substance in regard to medical advice. However, when I requested additional services for my current situation (blood work, neuro referral, etc.), she immediately shut it down as it was not her medical opinion. I even had blue cross blue shield following up regarding my service and when I explained my situation, they also saw concern for the lack of urgency or concern Dr. Polly exhibited. I am not dismissing Dr. Polly's diagnosis, because it could very well be accurate; however, her professionalism and the will to listen to her patients is my concern. My wife had also called expressing her concerns, and she was told her call would be returned; however, it was not despite her follow up call to see if the office may have forgotten. This is not the physician I would want for my loved ones, especially those that do not typically advocate for themselves.

Dr Alizadeh has been my Primary Care doctor for well over a decade. He's always been attentive,…read moreknowledgeable, and returns call promptly. His staff are courteous and professional. When I need to see the doctor, I can usually be seen the same day I call. Finally, he has two offices; one in North Providence and the other in Cranston, which makes it convenient to schedule a visit. I highly recommend Dr Alizadeh.

The very best doctor! So compassionate and attentive. And Kelly is wonderful! I wouldn't trade him…read morefor anyone

Dr Khan and his office staff are amazing. He actually listens to what you say about your health and…read moreasks questions to clarify what he feels he needs further information about. Highly recommend.