last night experience was horrible!
I received poor service, rude attitude from the staff, delayed order, lies and more,I'm traumatized!
I called the restaurant to placed an order for takeout, been told it will be ready in 20 min.I agreed, told them I'm on my way.
I asked about the cost, been told that they don't know but promised to call me back!
I arrived after 23 min, no one called me regarding the cost!
Anyway, I called asking if they can kindly bring my order to me in the car as there is no available parking spot, the owner lady was kind to agree and I told her that I'm paying cash, so I need to know how much is the cost, she didn't know the cost but she said that the order is coming!
another lady came 10 min later, asking me to pay $$$ for the order, I told her, I'm paying when they'll bring my order and why I'm paying this amount for 10 kabobs,5 chicken Tikka,grilled onions and tomatoes only
She was confused, didn't know the items that they were serving and its prices! she kept guessing and asked me to do the calculation !! and I told her that she is the one who works at this restaurant she should be able to tell me the prices and not me trying to figure it out!
Any way, another 5 min passed
looks like the owner lady saw me keep looking at my watch annoyed, she came to greet me and chat! and when I asked her why am I paying 100$ for the order, she did some calculating and got 86+ she looked confused too as the numbers are different! she said she gonna check and that she's gonna text me the receipt, (she didn't) I inquired about my order again and she said she will check!
I waited another 10 min and finally they brought the order , saying that the cost is 99+, I gave them $$$ and because I was pissed off from the whole situation I asked her to bring me the remaining of the $$$.
10 min passed no one came,The staff were laughing and ignoring me!
So, I went to the restaurant, the guy on the cashier gave me a 1$ as change and when I asked for my receipt, they said they do not provide receipts!! strange isn't?
When I experienced my disappointment in tonight's service, they were careless, kept laughing. and when I told them that the service is a shame the cashier guy told me to go and write a review! that they do not care!
25 min delay my friends!,total of 45 min to prepare my order :)
It doesn't make sense,the restaurant wasn't busy!
The order wasn't prepared and they started to prepare it when I arrived! they lied, they could simply be honest and say that they don't take phone orders!! right!
The staff are not knowledgeable of the menu and the prices !! which is silly as the don't have a huge menu to begin with!!
The staff didn't know the breakdown of the receipt + they don't provide a copy to customers, so you gonna pay unaware of what are you paying for ! That's suspicious!
So, instead of being professional, apologize to the customer due to the delay and be transparent regarding the situation, that"we're sorry the order wasn't prepared, it gonna take extra 15 min or so, that we value you as a customer..ect" they just kept laying and fooling around!
The whole situation and experience could have been different! if they handled it in professional way!
You think this is the end? NO!!! the worse is coming!
Next day, I woke up to find that the owner lady texted me on my cellphone at 2:30 am!(they got my no. when I called to place the order)
She texted me unprofessional, rude and insulting messages! Called me names!
accusing me that I was begging for free food! that she doesn't run a charity /shelter and she doesn't serve to the poor!!
saying it was a simple delay and that I'm not "American" and shouldn't speak and act like "Americans"!
P.C. my parents shared the same ethnicity w her, so she expected me to accept the mistreatment, not to complain and just go with the flow!!
I'm really speechless! unexpectedly disappointed! and shocked!
I still can't believe the low level communication and the savage texts she sent me! read more