Arrived a little late. We had reserved a base model car with automatic (which is still a lot in…read moreEurope). They didn't have any so they upgraded us to the top of the line model that they did have for free. We didn't even need to buy a GPS because it had one built in! This is probably standard for rental agencies but this went smoothly with no problems. Well done.

When I returned my car, there were two scratches--both less than an inch long and 1/32 high. The…read moreguy who did the intake felt sure there would be no charge: the next day I got a bill for $534. When I have called for clarification and explanation, they have shined me on each time. This is straight rip off. DO NOT RENT FROM THIS COMPANY--APPARENTLY KNOWN FOR SUCH SCAMS.

Unfortunately I have a dispute with a damage claim with SIXT. WHATEVER YOU DO, DO NOT SIGN THE…read moreAGREEMENT AT THE END OF THE RENTAL PERIOD. I was told that even if I signed the document, I would have a chance to dispute the claim. THAT IS UNTRUE! Once you sign the closing document, you are required to pay. Also the trunk lid of the car I rented did not open after the first day. When I called SIXT they told me I would have to drive hours out of my way to pick up a different car. They made no effort to fix the problem or to get me another car. That never would have happened in the United States. We had to get our luggage out the passenger seat the entire trip and it was not very easy. Consequently I had to park backwards to get the luggage out. When I did, I nicked the bumper. Even though I told them what had happened they did not reduce any of the claim or compensate me for not renting me a fully functioning vehicle. They also said there was additional damage on the wheel, which I did not do. But because I signed the document, I am required to pay for it. DON'T SIGN THE DOCUMENT -- TALK TO A SUPERVISOR. I have tried over and over to resolve these problems and have been unsuccessful. I will not rent from SIXT again.

This place is a complete scam. Stay away. They charge a $1,000 security deposit and will find any…read moreway to keep to it. Also, we witnessed multiple mechanical problems with the bikes that make them extremely unsafe for the busy roads in Marseille.

This was my first time renting with Europcar and it will 100% be my last. What should have been a…read more$350 rental turned into over $800 because of sneaky extra charges and bogus damage fees. They slapped on a cross-border fee and a premium station surcharge even though I had already paid what was required when I booked. Then at drop-off, they claimed there were scratches on the car. Funny thing is -- when I picked it up, there was no damage report provided at all. The car was parked in a ridiculously tight garage, and they apparently expect customers to crawl around inspecting every inch, then go all the way back to the desk to argue about it. Completely unrealistic. When I contacted customer service, they were no help at all. Basically, their attitude was "too bad, you should've caught it." No accountability, no fairness, nothing. Bottom line: Europcar will nickel and dime you, tack on hidden fees, and then blame you for damage you didn't cause. Out of all the rental companies I've used, this was hands down the worst experience I've ever had.

From the home country Europcar was founded they take pride in fucking over the tourists that use…read morethe service. Made a booking 6 months in advance and paid for it at the time and they gave me a shitty car instead. Shorted me on fuel and charged my card $100 2 months later. I thought Avis and Hertz was the worst, now it's EuroTrash!

From the owner: Notre agence Rent A Car vous propose la location de véhicules de tourisme (voiture économique,…read moreberline, familiale, minibus) et utilitaires de 3 à 20 m³ au meilleur prix.