Empathetic care from EMTs. EMTs display experience, knowledge, and practice proper medicine.

When my husband was released from the hospital to home hospice, with an estimated 6 months to live, the hospital required we use an ambulance to transport him the less than one mile home. The hospital contacted Olympic Ambulance, who informed the hospital they would arrive at 2:00 pm on his release date. I left at 1:30 to go home to meet the hospice team, who was bringing a hospital bed, a wheelchair and other durable medical equipment. The plan was for me to ready the room and wait for his arrival, probably by 2:15 or so. At 3:30, my husband called me quite distressed because no one had come to pick him up and he was waiting in a darkened hospital room with no clue as to what was going on. I contacted the hospice team, who informed me they were at the mercy of the ambulance company and did not know when they could come. I called my husband and asked him to hang tight and to call me if they hadn't arrived by 4:00. He called me at 4:20, very distressed. I spoke with the floor nurse, who was very kind and did his best to calm my husband. The nurse said this was not unusual and that ambulance services in this area can be flaky and unreliable. He suggested I give it another half hour. I called my husband back at 5:00 and, of course, no ambulance. By now he was in tears, just wanting to be at home, feeling like he'd been abandoned by the ambulance company. Realizing I was dealing with a flaky and unreliable company, I took the new wheelchair and packed it in the car, drove back to the hospital and went up to his room. He was alone in the dark, just waiting and waiting. I told the nurse I wanted to forget the ambulance, and asked him to help get my husband in the wheelchair so I could transport him home. He did with some difficulty as we needed to navigate a colostomy bag, some possessions and hospital supplies and my husband's weakened body. As we were rolling him to the elevator, the ambulance people showed up. It was now 5:50, almost four hours after the time they said they'd be there. The ambulance drivers blamed traffic on the delay and said the company gives them no way to contact a hospital, a patient or their family. Once I calmed down, I agreed for them to transport my husband home. I was very surprised, then, to receive a huge bill from the ambulance company with zero acknowledgment of their ineptitude nor discount for arriving four hours late. I called the number on the bill and spoke to a very unfriendly and mildly antagonistic billing representative who told me this was their bill, there was absolutely nothing she could do about it and essentially, for me to just shut up and pay it. Extremely poor customer service, in my opinion, with no empathy for my husband's situation nor acknowledgement of the horrible service provided on the release date. It was only after I repeatedly stated that this was unacceptable billing practice that she took my number and said a dispatch manager would be in touch with me. Of course, I have not been contacted by the dispatch manager or anyone else at the company. All I can say is: stay far away from this company. Their service at a time of need was awful and their customer service after the sale is non-existent. read more

Outrageous charges and completely unwilling to work with you on them. I didn't even call the ambulance, Kaiser did, Kaiser should be picking up the bill. I'm getting charges $2000 for a TWO MINUTE ride across the street when my wife easily could have taken me. I'd be willing tot settle for a lesser amount but insteead they have been harassing me for a bill that I am not responsible for. DO NOT USE AN AMBULANCE!!!! CALL AN UBER!!! It wasn't until too late I learned I could refuse service. These people are crooks, plain and simple. read more

Sleezy billing practices. My son was transported from Olympia to Puyallup at a cost of $2000. Outrageous price but there are only two services in Olympia so they will not be part of the insurance companies in-network provider. The insurance company was willing to reimburse $577 of that fee and I really didn't really have any other choice. No kudos to the hospital either for not asking if the company was OK for me. If I had read the reviews before the hospital picked this company, I might have had a chance to use someone else. They were supposed to transport at 4pm and showed up 4 hrs later and then only after several calls from the hospital. read more

These people are greedy, as previously stated in other reviews. We are being charged ~$1300 for a 3 mile ride with no other services performed. They don't have enough integrity to tell you anything about the pricing prior to taking you to the hospital..... Unlike me, you've now been warned. read more

This service is a fraud. My mother had to be transported less than .06th of a mile and charged my parents $976. Thankfully my father called Medicare and told them what was going on, they told him that they would pay it and not too worry. Their charges seem criminal to me. I would not use this service given a choice. BEWARE!!! Complaint will be filed with the BBB. This was the Shelton branch. read more

A very uncompassionate business. No such "forgiveness" of any kind to honor someone's serious life-changing concerns, i.e. a parent's sudden death and for the one who is not employed trying to manage expenses. I did not call these folk, however, this is a greedy business. Be ware. read more

I was injured very badly and the ambulance employees had me walk from the house to the ambulance and then climb in. I had a badly broken collar bone, a broken shoulder blade, four broken ribs and a punctured lung. Then all they did was drive me to the hospital. They didn't do an IV or anything. My husband or friends could have done this. And then they charge me $1107.00 for that. WTF??? Now they are only billing one of my insurance companies and will not bill the other. They do not deserve a stars. Very uncompassionate. read more