I brought my new e-bike on for a once over, which Andrew, the shop manager, was kind enough to do…read moreright away at no cost. I asked about some of the e-bikes they had for sale. Later that day, I brought my wife in to test ride one. She enjoyed it so much, we bought it on the spot. I'd known about Vermont's financial incentive programs and asked about them. Apparently there was some confusion about how it worked, and I left thinking I had to apply for a rebate, but in fact it's a voucher program. That meant I had to apply for the voucher, then use it towards the purchase of an e-bike. I contacted the state's program and was told I had no recourse. I called the shop and spoke with Andrew, who was very apologetic, offered a solution that met with our satisfaction. What it came down to is that I can get an e-bike anywhere in Vermont. It's the customer service that will bring me back, time after time.

Giving this two stars (as opposed to one) only because the guy was relatively nice when he finally…read moregot to me. Walked in this morning with the intention of buying a bike and let the clerk know that that's why I was there. I told him that I wanted to look at some bikes with him as soon as he got a chance. He then proceeded to wait on other people who came in after me and I finally had to remind him that I have been waiting 20 minutes to look at a bike. After the weight and then basically told that they have very limited stock and if I wanted The kind of bike he would recommend for me that I would have to order it out of a catalog, site unseen, and I would own the bike even if it didn't suit me when it arrived. As someone who's not an experienced bike rider that just seems ridiculous. Anyway, I'm sure if you are a very experienced bike rider and know exactly what you want this place is fine. For beginners or people who haven't ridden for a long time...not so much.

matt was great at helping me select and demo some skiis and boots. wow what a difference. great…read morecustomer care. i could not have asked for better. make sure to leave the proper time to get the best care. they open at 8am for that purpose. i was able to try 3 different skiis and they provided boots as well. everyone at the shop was personable.

If you care about which skis you are renting, save your money and go elsewhere. Terrible selection…read moreeven when you reserve ahead, and only have options for ice. God forbid Stratton has a powder day! Demo to ski option the require you to come back to change out your skis 3-4 times. Too bad because I would have actually considered buying skis from them if they weren't so stingy! I rent skis because I like to try out different models and get different skis based on conditions. Have been doing this for 10+ years. This was the worst rental experience that I have had.

Sad to loose so many retail icons in Manchester ! My favorite shopping spot for decades. Burberry…read more, coach etc. Armani would be better off closing this location ! I have shipped with my infant son , now 20. The manager Maureen was amazing ! Personal or helpful new my name As well as my style and size ! With in moments Of entering a fitting room would be Filled for me to peruse and purchase . Today will be the last time I enter this location ! The belligerent ignorant harridans that should be working are the downfall to all that was charming luxury retail in Manchester ! I requested that they help me replace the sunglasses I purchased last l week for my son at this very location ( he lost them) No response ! Glared at me As if I was an alien , my husband laughed at first. The other frauline at the register was in the phone yapping away pretending to not see me less that a yard away waiting at the register . After 28 minuets of unbearable resolve I left my $986 purchase , still with out Acknowledgement and left . We were the Only customer literally impossible to not notice us . Very disheartening to end an era of decadent shopping sprees .

Great deals and great location. Suits are affordable prices from one of the world's top suit…read moremakers. Staff are hands off and allow you to peruse as necessary without the feeling of being pressured to buy something. Their other Manchester location was better but the current location suffices. Plenty of places to park at the new location. Store is clean, and free of dirt. Definitely would return to this location.

My Di2 was totally dead, and I didn't have my charge cord. I called and they had me bring down the…read morebike and let me charge, free of charge. Great guys, great shop, a level of customer service that is seldom seen these days.

this place is awesome! I went in all frazzled after getting a "brand new" bike for one of my kids…read moreoff of marketplace that I picked up in parts, it needed more piecing together, tightening and training wheels. The two guys working in the shop were calm and very nice and helped me right away. We got excellent customer service and left with a safe, working bike with training wheels. Grateful to have a bike shop in such a small town.

Stopped in, picked up a few items (hard to find pickups, old DJ cart). Small shop, great owners…read more There were a couple guitars I liked as well as some electronic pieces that were interesting. On the way home, will stop in again to Pickup something from the window. Maybe look through the cases again. Yes, if you're a gear head you should take a look.

Excellent fishing store. I was here recently to do some trout fishing and needed some tackle. I…read moreended up in this store. I asked the owner Dagmar some questions and she was very helpful. She explained the local terrain and what the fish were hitting in each location. I talked with her for quite a while about fishing and she was not only helpful but very knowledgeable. The prices were also competitive especially considering that Orvis is their competitor and Orvis is extremely expensive. They have everything from live bait to fly fishing equipment. Definitely check it out!

Helpful, friendly, knowledgeable staff and a good selection of firearms & ammunition. The location…read moreis a prime spot for anyone in the NY/VT area. A note to the NYers out there: no BG check on ammo.

Best retail experience I've ever had. After shopping around for my first road bike, I went back to…read moreTim in large part specifically because of the service and information I got on my first visit in. It did take a little (lot) longer than expected (they were incredibly busy due to a combination of factors), which could have been frustrating if I were in a hurry. But I actually enjoyed the opportunity to watch Tim and Steve interact with other customers throughout the afternoon. Every question and request was answered fairly and honestly and everyone was treated as a friend. They provided a wealth of information but I never heard a single sales pitch or an attempt to rush somebody despite the frantic pace they were working at to keep up with everyone. They were patient with even the more trying customers I encountered. There are some very good shops in the area but Tomhannock will be #1 out of my mouth whenever I have the opportunity to recommend a place.

Big thanks to Tim and the crew at Tomhannock Bicycles. I ordered my bike direct from Specialized…read moreand honestly wasn't expecting a whole lot of service when I picked it up. I was pleasantly surprised to have Tim spend around an hour with me going over all the features and care for my new bike as well as ensuring everything was dialed in for me before I left. Best of all, I was invited to ride on their trails. You simply can not beat the level of care and love for the sport that Tim has. I will definitely be taking my bike to them for future work and tune-ups. Definitely recommend Tonhannock Bicycles for all your bike needs.