His billing staff is horrendous.
My husband was a patient of Dr. Olsson's over 4 years ago. Yesterday, I received a very small bill from his office. (I have not had any correspondence from his office in 4 years). When I called, today, to ask why I only received the bill now, the woman on the phone was rude and abrupt. Initially the information she gave to me didn't even make sense. When I finally made some sense out of it, I understood that my payments were being applied one month behind the bills. I attempted to say that to her and she rudely told me that I should learn how to keep track of my payments.
The doctor's billing department shouldn't wait so long to send out reminder bills! The amount is so small that I will mail it in and not research, but how do I know that it is not just a mistake on their part, since it is so long ago? read more