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    Olson Pearson Auction & Realty

    5.0 (1 review)
    Closed 8:30 am - 12:00 pm

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    13 years ago

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    Auction Solutions - Lonestar Liquidation

    Auction Solutions

    (21 reviews)

    $

    Keystone, West Omaha

    I went to the Brix Village Point auction at the Auction Solutions location at 78th and Military and…read moreI had an amazing time. You walk in and check in with the employees. They were super nice, accommodating, and answered all of my questions beforehand. It was a two-ring auction so basically, two auctions were going at the same time by two different auctioneers nearly right next to each other; so you had to really concentrate on the auctioneer that you wanted to pay attention to. The auctioneers were great and were super nice throughout the entire 6 hour auction. At the item pickup at the Brix location that following week, someone gave out all but one bottle in a lot of 9 bottles that I purchased to another person by mistake. It was for the better as the beer that the other person was supposed to get was of a better variety than the beer I would have gotten. Also, they couldn't find one of my six packs of booze for another lot so they ended up calling me a few weeks later and I had to run out to 78th and Military to grab it. Kind of inconvenient but it was nice to get out of the office. Figuring all of the booze in different lots, and all of the bidders, having only these two mishaps for me was pretty dang good. All in all, one of the funnest, best auctions I've been to. If I see another auction that I'm interested in and Auction Solutions is holding it, I'll definitely go.

    WARNING: Aggressive Staff, Hidden Reserves, and Zero Accountability -- BEWARE…read more We recently had one of the most frustrating and disturbing experiences I've ever had with any business, let alone an auction house. Auction Solutions Inc. in Omaha left my wife and young child shaken and me completely stunned at the lack of professionalism, honesty, and basic human decency. We bid in good faith on a set of sockets and several other lots during one of their online auctions. No reserve was visible. Nothing indicated we weren't actually winning the items. After winning that first lot, we continued bidding--excited, having fun, and truly enjoying the process as a family. But when my wife and young son went to pick everything up, they were told the main item--the one that started it all--wasn't actually sold because of a hidden, behind-the-scenes reserve. It had "not met reserve," something that was never communicated in the interface. When my wife asked about it, a younger employee named Caleb was brought out--and that's when things went from bad to completely inappropriate. Caleb got aggressive. His tone, body language, and words were hostile and confrontational. He spoke down to my wife, postured like he was ready for a fight, and made my wife and child feel so uncomfortable they walked away. My wife was literally scared that the situation could escalate in front of our child. That is completely unacceptable. Over the phone, I tried to calmly resolve the issue. Caleb kept doubling down and actually said, "If your items sold for 10% of your reserve, what would YOU do?" I responded, "I'd honor the sale or make it right with the client." That clearly touched a nerve, because his response was unbelievably smug: "Well, you can get your own auction license for $49.99 and run your own auctions." I expected more from the owner. When I spoke to Shane, I was shocked to hear her defend Caleb's behavior. She even admitted their technology has had problems in the past but still demanded I show proof (which I have--a full screen recording). I told her I'd gladly provide it if she agreed that Caleb would apologize in person to my wife and son for how they were treated. Her response? "I can't promise that." Let that sink in: even with proof in hand, she would not commit to making her employee do the decent thing. That kind of leadership tells me everything I need to know. I write this review not just out of frustration, but because I genuinely hope it reaches someone in that company who still believes in doing the right thing. If you're reading this from Auction Solutions: you have a real opportunity to reflect on this situation and choose to do better. Treating families with disrespect and refusing to take accountability when your own system fails is a fast way to lose trust. That said, I believe people--and companies--can change. I will be giving them one more chance. We're participating in one more auction, and based on how they handle it, I will update this review. Here's hoping Auction Solutions decides to choose integrity over ego this time.

    Olson Pearson Auction & Realty - realestatesvcs - Updated May 2026

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