Drove my big pregnant butt all the way to target to get myself some maternity clothes only, gas…read moreprices are high. I like to feel what I am buying before buying it. Last time I seen them was earlier this year when I did not need them. I am so mad I will not be shopping here anymore

The service is absolutely terrible. First I was completely ignored by the people working in…read moreelectronics. Then I had to wait and wait for a manager to tell the electronics people to shift their arses. That's 30's of my life I won't get back.

People leaving 1 star reviews obviously don't understand the concept of this store. They are mad…read morethey were only offered $30 for a bag of like new clothing, then also angry that gently used/like new clothes were priced the way they were. This is a used clothing store. Not Tjmaxx or Walmart. They can't pay you a ton of money for your stuff because they need to turn around and sell it for a reduced rate. They also have to pay rent and pay for employees. If this bothers you, sell on Facebook marketplace or don't sell at all. You are paying for the convenience of someone else doing the work for you when you drop off clothing here. That being said, this store is exactly what it should be. Gently used children's items at a fraction of the cost. They have nice brands here, not cheap Walmart clothing. All the people complaining simply do not understand the concept. The store is clean and everything is organized. Instead of paying $39.95 for a warm baby Gap vest you can snag one here for $8. Sometimes their items still have the tag on so they are pretty much brand new. This is a great place to get quality children's items at a fraction of the cost. Obviously inventory changes all the time and they stock appropriate clothing based on the seasons. If this annoys you, go to Walmart. Bye, Felicia!

I am writing to make a complaint about my experience at Once Upon a Child in Syracuse on October 3,…read more2026. I came into the store with a tote and another partially full tote containing girls' clothing in sizes 2T-3T. The clothing was freshly cleaned and brought in specifically to be considered for purchase. There was also a significant amount of name-brand clothing in the totes, including clothing that still had the original tags attached. The items were in good condition, and I was not bringing in a tote of damaged or heavily worn clothing. I understand that the store was busy, and I waited for over an hour while the employees went through the items. I had no issue waiting and understood that they were busy. While I was waiting, I happened to look toward the counter and saw one employee going through one of my totes. Another employee began going through my other tote. I watched as this employee took individual pieces of clothing out, smelled them, and then visibly put her nose in the air as though the clothing had a strong or unpleasant odor. She then proceeded to take the clothing around to the other employees and have each of them smell it as well. As I was watching this happen, I noticed that the clothes were then placed back into my tote. The other employee who had been going through my first tote also put everything back without continuing to go through the items. Shortly afterward, I received the text message notifying me that my items were ready. When I went to the counter, I was told in front of other customers that they could not purchase any of my clothing because it supposedly smelled like "storage." I explained that the clothing had been freshly cleaned. The employee then went around asking the other employees what was wrong with the clothing. Each employee proceeded to smell the items, put their noses in the air, and look at me in a way that made me feel extremely uncomfortable and embarrassed. This was all happening at the counter in front of other customers. What I found particularly unprofessional was the way the situation was handled. If there was genuinely an issue with the smell of the clothing, I would have completely understood being told privately and respectfully that the store could not accept the items. Instead, I felt like the employees were making a spectacle out of the situation and making me feel embarrassed in front of everyone. I was also told that the store does not wash clothing before putting it on the sales floor and that they did not want my clothing "tainting" the other clothing. I found that comment especially inappropriate and insulting. There is a major difference between professionally explaining that items do not meet the store's buying standards and making a customer feel as though their clothing is contaminated. I was with my cousin at the time, and because I was genuinely concerned that perhaps I was unaware of an odor, I asked her to smell the clothing herself. She did not smell what the employees were describing. I understand that Once Upon a Child has the right to decline clothing that does not meet its standards, and I am not upset simply because my clothing was not purchased. My concern is with the manner in which the situation was handled. I had brought in freshly cleaned clothing, including name-brand pieces and items that still had tags attached, and I expected the items to at least be evaluated professionally and respectfully. I should not have been made to feel humiliated in front of other customers while multiple employees smelled my clothing and reacted to it. If there was an issue with the clothing, I would have appreciated being told discreetly and respectfully rather than being made to feel embarrassed in front of the store. I am asking that this experience be addressed with the employees involved and that management review how situations like this are handled in the future. Customers should be treated with basic courtesy and professionalism, even when their items are being declined.

An enjoyable quick shopping today. The things I was looking for were in stock, and even with rising…read moreprices, very affordable. Some food and snacks for our dogs were the main reason. Staff is always friendly and efficient at check out.

I I've noticed in the last few months how unorganized the store is. Carts with boxes piled in the…read moreaisle , books are scattered all over. the gentleman who was in charge I don't see any more.,and it shows over generations with star

Almost every place I have reviewed, i've given five stars to except for this one. Most of the items…read moreare five dollars or below except for the ones that aren't... anyway service there isn't the best either, I've had employees argue over who will say "WeLComE tO FiVE BelOW!" . Overall I'd recommend this place if you are looking for something quick and you're fine if it's low quality...

If you'd like a bargain go on in with plenty of parking a friendly staff and stocking stuffers for…read moreall. Plus it's budget friendly I'll be back .

Great hardworking and delightful staff who made the whole shopping experience easy and accessible…read moreto someone like me who is basically useless when it comes to tools and hardware. Workers "Matt" and "Robby" were SUPER helpful in helping me find my item as well as giving me advice about how I should set things up. Also, I don't mind that their cookers are in boxes in the cellar, I'm sure it makes the front of the store a little less clustered, haha! Keep up the good work team!

It requires no stars, but I can't do that. My wife and I stopped; I wanted to check a BBQ pellet…read moresmoker. The cost is about a grand. We asked a person we were told an asst manager, then he told my wife we have many cookers in boxes in Cellar. Just rude, we would never buy or stop there again. Other places sell them thank goodness. Horrible people skills, I hope the owner reads this. They are trying to sell a big-ticket item without seeing it. Clowns

We bought a $1700 mattress here that felt good in the store. We were told if we bought the $100…read moremattress protector we would have 60 days to exchange if we didn't like it. The guy stated he was a new employee because he needed to call his boss three times on the phone while we were there. We hated the mattress and went back on day 30 to exchange for the top of the line $3800 mattress, which we should have splurged on in the first place, and were told it was only a 30 day exchange, not 60. And delivery had to take place before the 30th day. We are devastated beyond belief. We feel that the guy we bought from being a new salesman was at fault for the misunderstanding.

As soon as we walked in the door we were greeted and our salesperson was kind and polite and…read moreknowledgeable. We purchased a beautiful bed for my mother in law and it was delivered two days later and she loves it.