Our experience started with us waiting in line for ten minutes to check in for our reservation. When we got to the front of the line there had been a mistake in scheduling so the ONLY HOSTESS ON SHIFT ON VALENTINES DAY ON A FRIDAY told us we were a few minutes early and made us wait even longer. Finally we were seated and given the Valentines Weekend Menu which had no options without seafood--and I'm allergic. After settling on the surf and turf, we were brought bread and the appetizer which we ordered which, the food was good, I'll give them that. The waiter then came out and told us that he forgot to take our salad order and that the kitchen lost our ticket and made us reorder. We asked for bread, didn't get it, and had to ask again. We finally got it around 15 minutes later. When our salad came, my plate wasn't clean but I knew asking for a new one would take too long so I decides to suck it up and use it. After a long wait where we didn't have any water and couldn't get anyone to fill it because the waitstaff was short handed and whoever was not serving was training this poor kid who was here apparently for his first shift. Meanwhile, still waiting for our food, a couple who sat down and didn't see a waiter for 30 minutes got up and left. NO ONE EVEN NOTICED. Finally, our food came, but the waiter had taken my boyfriend's fork and he didn't come back for so long that we started sharing. We were forced to order a dessert and wait longer, because it's built into the price of the meal. Now, waiting for our check, another table has been unwaited on and decided to leave as well. We have been here for two hours now and don't even have a check yet, we are thirsty because no one refills our drinks, and we are never coming back. And our waiter continues to try to bring us the wrong thing because they apparently have no system or organization. Other peoples' salads, bread; everything but our check. Never once did he apologize for everything that's been going wrong, to us or to the two other agitated tables he's (supposed to be) waiting on. Oh and they have no music, wifi or 3G/4G/LTE reception for the wait. Happy Valentines Day to us. The bill came to $85.
The entire time we kept comparing this experience to when we ate at the Royal Court Dining Room at Peek N Peak, which was wonderful. Go there instead of wasting your time and money at Olive's. read more