Their developing work is as good as ever, but the quality of their scans has been significantly…read morereduced. I first noticed with my last batch that the 135 scans they did, supposedly at "full resolution" were noticeably pixelated, with jagged edges visible at 100%. I was surprised, since this problem was not present the scans this same lab had done for me in years past. I called and they agreed to re-scan them on a different machine, which ended up producing scans of about 1/4 the resolution of the original job. I finally talked to the manager of the lab who admitted that they deliberately reduced the quality of the scanner's outputs, so even though they bought a machine that can do impressive 30MP files, they no longer collect that much data off the film. They refunded me, but refused to change the settings on their machine. So even though you're still paying the full cost for "high res" scans, you're getting significantly less quality now. This isn't just lazy, it's bad business practice. Their lab work is fine, but if you're looking for quality scans, look elsewhere. Their results are garbage, and they don't even care.

Great service. Very knowledged staff. Down side, not cheap,…read morebut if you are new, the best

I fully rescind my prior review. That initial experience was awful, but luckily it was a one-off…read moresituation. Over the years, I've been a customer at the exact same location several times, and it's where I've bought many new pieces of equipment. The service and prices have been stellar ever since. They are my go-to camera store.

Went for a French passport photo. They were welcoming and professional. I didn't wait and they did…read morethe photo according to the right specs- all good!

Do you need good passport photos? For heaven's sake, avoid Walgreens and CVS at all cost. Horrid…read morelighting, zero privacy, grumpy and impatient workers. After checking options at these pharmacies, which seemed extremely unappealing to me, I decided to look for some sort of photo studio in my neighborhood. See, I am not comfortable taking these kind of pictures. And I want to look sort of presentable on them, since they will be in my passport for next ten years. I chose this photo studio randomly. And this time, I got lucky! It is conveniently located close to the Malden Center station. The owner is this older Italian (I think?) charming man. He immediately made me feel comfortable. His studio was quiet and had a special area for taking portrait pics. He took my picture, and I was shocked to discover that he didn't use digital camera, but a Polaroid one. I said, what if we need a retake? He said he can retake them, but said he trusted this one will be good. He asked me to trust his experience. And he was right - it came out great, without making me look like a walking dead. The best part - all cost less than Walgreens shots. Bottom line: this guy takes great photos for a very low price. He is old school, devoted to old ways of doing photography, but that said, he does know what he is doing. He is like a character from a movie a little: charismatic and with his own flavor. And you can sense he is a good, nice human being that is devoted to his business, providing good service, and making his costumers happy. I hope more people will give him business thanks to this review.

We had a very very terrible experience in this photostudio. My wife and I took our son to this…read morestudio for his passport and Visa photos. We spent $30 for six printed photos, and we found none of them can be used latter, the cutted size is wrong and the head position of my son in the photo is inclined, with his two eyes not at the same level. All in all, we have wasted our money and time here.

I just went with my daughter to get our passport photos taken. Joe was friendly and the pictures…read morecame out great. We will definitely be back for some more photographs.

Absolutely fantastic! We needed photos for our Canadian citizenship application for the kids. Joe…read morewas awesome - he has all the setup required to get the photos just right, and was super careful and clearly took his time to make sure the photos meet all of the Canadian requirements! Highly recommended!

Rita did a fantastic job converting six unique VHS home videos to DVD ! They'd been sitting in my…read morebasement for years untouched and without a VCR it was impossible to estimate where exactly a couple of them were on the tape, plus a few were short clips amongst a bunch of lame stuff I no longer wanted. Rita put the three short clips on the same DVD and labeled them nicely, which was really appreciated. She is friendly, does great work, and gets things done quickly. And I loved the fact that I could meet her downtown since I don't have a car and we live on opposite sides of the city! I highly recommend Rita to help get your old videos onto DVD!

This company is amazing. Great communication, great customer service. It is hard to find…read morecompanies these days that really care about quality and true customer service and Rita gets it. I wouldn't hesitate to use her for whatever you need. She is hones, upfront and does a great job. Thanks Rita.

Rented a Sony A7III, was forced to leave a $4,296.00 deposit, upon return they kept my deposit and…read moresaid camera was damaged... it was not

I write guides for dSLR/Mirrorless cameras so I pretty much rent every mid-level+ Canon and Nikon…read morewhen it is released. LensPro always gets the new models quickly, and they have it ready early in the day for pick-up. Whenever there was an issue or delay, they went out of their way to track down the shipment or get the item from another location. Every camera body and lens I have rented has been in great condition, and without any issues. Their in-person customer service is great and friendly, and a much more enjoyable experience than going to that other nearby company (which has now closed).