Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Frank was on time, ready to access the issue, courteous, and professional. He was able to…read moretroubleshoot the problem and also recommend various solutions with pricing that was reasonable. He will be our go to plumber and will be highly recommended to family and friends in the greater Hartford region!

Frank the Tank's was quick to return phone calls, on time, and well-priced service for quality…read moreinstallation done on a new hot water heater that was purchased at the Home Depot. A++experience! **Highly recommended**

Booked an appointment and they never showed. Called back to reschedule, assuming that issues happen…read moreso let's try again, said they'd be coming the next day and nothing. No call, nothing. Disappointing. They were referred by another nationally branded company so I assumed they would be professional and legit. Nope. Good luck if you decide to try to schedule with them. Hopefully their work is better than their scheduling department.

The owner did a previous job for me using pex/press fittings (cheap!) to bypass some baseboard…read moreheat. He had full access in the basement and was done in 30 minutes. I over paid him in cash for what he quoted was several hours of work - of which he only took 30 minutes. I then asked him to hook the same heating back up. This required 4 holes through 4" subfloor into the basement. I offered to drill the holes, but was unable to due to a family death just 3 days earlier. He didn't communicate what size holes and demanded more money for a job that was already overpriced. He stormed out of the house cursing with my young kids in the home. Completely unprofessional and poor communication.

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.

I had Brett install a new hot water heater and a 30 gallon well tank. The well tank kept having the…read morerelease valve activate. He replaced the computer sensor and still didn't work properly. The computer system needed to be replaced. He advised that it would take several days for him to come back and install. There was no communication at all from that moment on after I paid him for his services already completed. He never returned my calls or texts. TOTALLY UNPROFESSIONAL. I had to hire someone else to fix the problem. I do not recommend him at all. Stay away

Indoor pool by way of of a broken hot water heater. You're old, terminal and indigent...who are you…read moregoing to call? William's Home Services! Relief has arrived byway of this competent, courteous and compassionate craftsman. Not only did he do a phenomenal job installing the new equipment, he also addressed an existing issue leaving our home and ourselves in a better place. Five stars for this star!

EXEMPLARY customer service!! He answered a late night call and was still extremely warm, friendly,…read moreprofessional and knowledgeable. We truly appreciated his help, expertise, integrity and honesty! Our problem was resolved in lightening speed!! He will remain as a contact in our phone logs for future plumbing needs. I HIGHLY recommend!! A+++++

Great experience from start to finish. The sweet young lady…read morethat took the call was very informative and efficient. They put in a service call for next morning. ( non emergency) . The gentleman who showed up ( on time) was very friendly and knowledgeable. He was later joined by another employee who was just as nice and they got the job done quickly without fuss and made sure they didn't leave a mess. Gave us some tips so we wouldn't have the same problem again hopefully. Came recommended and I would pass along that recommendation.

Disappointing Experience: Overpriced…read more I recently hired JMB to install a faucet and a garbage disposal in my condo. The recommendation came from the contractor who handled my countertop and backsplash installation, so I trusted their judgment. Unfortunately, my experience with JMB left much to be desired. The installation itself was carried out by an apprentice and another worker, who spent around 45 minutes completing the job. Everything seemed to be in working order, so I didn't anticipate any issues until I received the bill. To my shock, I was charged a whopping $1229 for what should have been a routine installation. When I reached out to JMB to address my concerns, I was met with a series of dismissive responses: Missing Quote: They claimed to have sent me a quote, which I never received. Lack of Communication: They deflected responsibility onto the contractor who recommended them, despite my assumption that pricing would be fair and reasonable. Unjustifiable Pricing: Their insistence on charging a flat rate without considering labor costs left me feeling taken advantage of, especially when other plumbers confirmed that the job should have cost significantly less. Unresponsive Owner: In my business, I would be speaking to the customer about a situation like this - never heard a word In an attempt to rectify the situation, JMB offered me a mere $100 credit toward future services, which did little to address my dissatisfaction. Ultimately, my trust in JMB was misplaced, and I regret not seeking multiple quotes before proceeding with the installation. I've since learned that this company bids on services through our town municipality, and I'll be sharing my experience with the superintendent of facilities for further review. In conclusion, while I can't dictate others' choices, I feel compelled to share my disappointing experience with JMB as a cautionary tale. Proceed with caution and consider exploring other options before entrusting them with your plumbing needs. Note: I anticipate an answer claiming the cost of the 3/4 Horsepower Insinkerator with 7 year warranty was much higher than the ones I found on line and calling plumbing supply companies ($220) - My math shows that even if the disposal was marked up 100% the labor is still over $800/hour

Called Bill on a Sunday morning about a growing water stain in my ceiling. He was at my house that…read moreafternoon and was able to assess and complete the fix in a very short period of time. We were very happy with his customer service and professionalism. He is definitely our new go to plumber in the area

Prompt, good service at a fair price. I highly recommend Bill for your plumbing needs.read more