I give this establishment zero stars, for the price that you pay there is not quality care…read moreunfortunately. When they see family members come in, they act like they're super caring, but I've caught them several times ignoring the residents. Most of the residents look beat up and bruised from falling because they weren't being watched. The staff are thieves. Management could care less about anything. And your nickel and dimed for everything, you think you pay one price but your bill is several thousand dollars a month more. I was told one thing several times, but they never stick to their word they do what they want. I've never met a bunch of more uncaring people in my whole entire life. My parents were barely there for three weeks and couldn't wait to run away from that place as fast as possible. Don't fall for their bullshit.

Warning! Management can't or won't keep a full working staff roster. Turnover is like a…read morehurricane. Mom moved to Morningstar in 2017. It was good for quite a while, but now (Fall 2019) it is in turmoil. It is woefully understaffed (does it even meet code?). They can't retain people at any level, from primary caregivers to department managers. Pay levels and how staff is treated are both issues. The facility is nice, opening in 2016, but their management has taken a serious turn for the worse. The ownership of this facility is Morningstar Senior Management of Denver, CO. They provide no e-mail address, no complaint channel via e-mail, web or telephone, and no one on their executive team will either take a phone call or return a message. Sadly, we are going to look for another facility.

This place is great. My mom really likes living here. The house looks just like the pictures. Very…read moreclean and spacious. Rooms are good sized and have alot of natural light. There's a good energy when you walk through the house. The staff is very attentive. My mom is well cared for and she's happy. Thank you Davine and the entire staff for taking great care of my mom.

After doing a lot of research and visiting over 7 other places we choose First Choice for our Mom…read more This was the best decision we ever made. Devine and her staff are the most professional yet most loving people you could ever ask for!!! They take such wonderful care of our Mom and provide us such comfort in knowing our Mom is well taken care of. Thank you First Choice!!!

Acoya Shea has been a wonderful transition spot for my mom over the last couple of months…read more.. We were impressed with it from our initial tour. The staff have always been friendly and helpful and the residents genuinely love living here. There is a variety of daily activities for those that want to participate, quality food onsite (all meals included), and plenty of additional amenities that help make living here super convenient. It's also a great location just east of Scottsdale on Shea. The apartments themselves are a great size and the entire facility is clean and vibrant. I'm not sure if this will be "home" for the long term for my mom, but it has been perfect for the time being.

My friend and her husband recently moved into Acoya Shea. I didn't even realize that this…read moreretirement/assisted living facility was even at this location (across from Butterfield's restaurant, near Shea and Scottsdale) because it's such a new property. Yesterday, I went to visit them and have lunch with them at their facility's restaurant. From the moment I walked in, I marveled at how new and beautiful everything looked. There was even a slight smell of fresh paint to add to the newness. The decor in the lobby was gorgeous and upscale, with high ceilings, inventive light fixtures, and lots of seating. The restaurant offers sit-down service. They have daily specials and a soup of the day. They had a good variety of sandwiches, salads, soups, and desserts for lunch. The brownie was my favorite part of the meal. It was decadent! This facility allows for small pets. There is a dog run area outside. There's also a heated pool and a gorgeous seating area outside with a large television mounted on the wall. My friend showed me the activity schedule. They offer many fitness and enrichment classes, such as art classes in the art studio. There are also bridge, rummikub, and mahjong groups that meet on a regular basis. This facility is not yet at 100% capacity. I would definitely recommend booking a tour if you are in the market for retirement living, assisted living, or memory care.

Scottsdale Memory Care has been a real God send!! They took careful care of my mom for five years,…read moreuntil she passed on Nov. 27th 2017. Everyone on staff takes a personal interest in the residents well-being, and are very professional. The Caregivers are very compassionate, and demonstrate through knowledge of their most difficult jobs. The Office Staff members do a phenomenal job, Jerry, always offers his assistance in spite of the subject not in his job discription! Colleen, past Director of Medical Dept., has been extremely helpful during the tenure of my mom's residence. All of the nursing staff are exceptionally professional, and caring as well. There is not a better facility for Dementia patients than Scottsdale Memory Care. Oh, and the food preparation is awesome! Thank you Tracy! All the very best to each and every one of you awesome folks!! Thank You. Mike and Jan Larsen

I have only good things to say about Scottsdale Memory Care…read more They gave my mother the attention and care she needed and were kind , gentle and patient in doing it. As my mothers health deteriorated the kindness all the staff showed to our family was wonderful. I highly recommend them

My husband was in the rehab facility at The Terraces of Phx for several weeks. The staff were very…read morefriendly and helpful. I liked that they encouraged eating in the dining room and had nice table cloths with cloth napkins. He was given a choice for each meal. The PT was excellent and the facility is very clean. They have a large recreation room for bingo, movies, etc. Overall, it was a very good experience.

I recently completed a short-term rehab stay at The Terraces of Phoenix health center following hip…read moresurgery. I am quite grateful for the good care I received from the nurses and Certified Nursing Assistants (CNAs), and the outdoor grounds are beautifully maintained. However, there were notable areas that need improvement. There were times when the care staff felt stretched thin, leading to slow response times when calling for assistance. Furthermore, communication between the administrative team and family members could be improved. A major concern was the doctors, who visit the facility sporadically; my wife was never able to speak with them. The biggest issue was the performance of the physical therapy team. There was no set schedule whatsoever, and they often rushed through sessions in just five minutes, combining physical and occupational therapy together. I tracked each visit to the gym, and we never reached the expected five sessions per week for either physical or occupational therapy. While it is a nice facility with a caring nursing staff, closely monitoring the therapy department, staffing levels, and doctor communication would make the experience much better.

We put our 95-year-old mother who had serious memory issues in Parkland memory care, and they were…read moreabsolutely wonderful. Took good care of her really were sincerely interested in her well-being. About a year and a half later she had a terrible stroke and went to the hospital. Parkland said let's bring her home because you have eight brothers and sisters and we'll have a hospital bed and a 24 hour nurse so you guys can visit with your mother. She passed a week later, and everyone in the family got to see her, or get a telephone conference, to say they loved her. We highly recommend Parkland memory care for your consideration.

3 months ago I opted to move my mother to Parkland Memory Care even though the assisted living…read morefacility she was at had an impressive memory care unit. Through experience I have come to believe that staff turnover is highly correlated to quality and consistency of care. As I searched I was looking for an intimate and clean setting with low staff turnover as an indicator that the staff were happy in their job and therefore capable of providing consistent high quality care. Many, if not most at Parkland have been there 5-6 years. It was no contest. Parkland is a great facility, built specifically for memory care patients. What truly impresses, though, is the caring, attentive nature of the staff...and I mean everyone from the executive director to the caregivers!! They actively engage the residents and are kind, attentive and respectful. I am so happy I made the choice to take her to Parkland. She recently passed but loved her time there, especially loved the staff and the residents. If you have choice, you need to look at Parkland first. Incredible!

These people care! House is always clean and organized. The staff is very friendly and always…read moretaking extra care of their residents.

The Staff here are compassionate, attentive and truly dedicated to providing a safe and supportive…read moreenvironment. the facility is clean, well maintained and gives families a peace of mind knowing their loved ones are in good hands. highly recommended.

I was very impressed with The Retreat at Alameda. Staff are professional and kind. The security…read morefor visitors is great. Any visitor is required to sign in on a kiosk and your photo is taken. Many activities are happening for the residents. A menu is posted for the daily meals. There are two seating times for each meal. Several of us went to visit a friend who now lives there. The facility allows pets and we met Lily of the Valley, our friend's cat. The rooms are good sized with bedroom and sitting area. A small microwave and refrigerator are in the room. The cleaning staff come often. While we were sitting in her room, a staff person came to visit. She was there to help bathe our friend, but said she would come back later. It was an enjoyable visit. They have their own parking lot.

I would give this community 10 stars if I could. I stopped in to take a tour for an aging family…read moremember and was so impressed. The facility was clean and welcoming, the staff was warm and friendly and the location is very close to the freeway and easy to get to. If you are looking for a wonderful place, this one is a must see.

I had in-house physical therapy after surgery, multiple times the nurse and pt therapist would go…read morethrough my medications looking for God knows what so I stopped their appointments immediately. They have no right to rummage through your personal items in your home.

I refer my clients to Valley of the Sun Homecare knowing they will be in great hands for all their…read morehomecare needs. Valley of the Sun is reliable, consistent, and they offer excellent care!