I was coming to Florence from the US and missed my initial email from booking.com telling me there was a problem with my reservation as I was on my way to the city. I called the owner of Olga's house and spoke with him and he went out of his way to accommodate me. He assisted me with finding a place to park, with my bags, and was pleasant and helpful sharing his knowledge of the city. The room was clean and comfortable. I would recommend a stay here if you are looking for a customer oriented, wonderful, personal experience!!! read more