The only good thing about the service was the price. Came and replaced a tire on HWY 16 at about 11:30pm but it took them over 2 hours to get to me because she was grocery shopping. I wasn't tripping about that because I understand it's after hours and this is an emergency situation. But communication is not up to par from a business standpoint. She called me and said they were about 20 min away when she finally was on the way but it took more like an hour and a half. The phone is never answered in a timely manner and it can take hours to receive a call back. Mind you the husband changes the tire so I'm not sure why the phone is not being answered if the wife is just waiting to collect the money.
Fast forward to the next day. I hear a loud scrubbing noise even after pulling off the night before but by the time I pulled off they were gone so I decided to wait until morning to ask about it. Lady told me to bring car Monday when I got off because they knew what it was. Mind you this communication took the entire Sunday because she either didn't answer the phone or she took forever to respond to my text.
Monday came and I sent a text that morning reminding her and asking for a secondary number because she barely answers the phone. NO RESPONSE ALL DAY. So when I got off I called as mentioned in my text and of course NO ANSWER. So I went to another tire place and they fixed the problem at no charge BUT also pointed out that IT WAS THE WRONG SIZE TIRE! So of course, I texted the number and told her it was the wrong size tire AND of course no response. On top of this on my way to get the scrubbing issue addressed I see my tire light is on! So after getting the scrubbing issue done I put air in tire.
Tuesday morning, (which is today 01/28/25) I sent them a text letting them know I got the scrubbing issue fixed but there shouldn't be a reason for my tire going flat so quickly after two freaking days. HORRIBLE CUST SERVCE. DO NOT RECCOMMEND! read more