I've been using this laundromat for months and although it states that they close at 11 they are always open until the last of the clothes and people are out and that is why I continue to use them because I thought it was very courteous of them to allow people to come in at quarter till 11 and be able to get their clothes out at five after 11:00. tonight I dropped my clothes off at quarter till 11, came back at 11:04 and it's locked so no I have two super loads of laundry in there that I'm not sure I'll be able to get Now. Much of my clothing there is work clothing, so not cheap. management is horrible as they should be well-versed in customer service if they have a business such as this. All summer long there were people doing their laundry here until well past midnight with doors wide open when their hours were the same as they were now so the inconsistency is what I'm most upset about if I had known they would lock their doors at 11 I never would have dropped clothing off to begin with. It's just upsetting to know the owner KNEW the laundromat was occupied yet couldn't even wait ten minutes past 11 to see if the owners would claim the clothing in time. Business owners with no empathy don't deserve customers, period. I'd rather go now to the ghetto laundromat in Westmont and step over dirty needles to get to a washer, just to not give this a**hole any more of my money. read more