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    Old Town Realty

    2.8 (12 reviews)
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    Services - Old Town Realty

    Property management

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    mold found in our apartment, old town did a walk through our apartment and "didnt see any mold"
    Faith S.

    Old Town Realty is a horrible company that takes advantage of the low-income students in college areas. I lived in a property managed by old town realty for 3 months and experienced 15+ illegal infractions. They were as small as coming into our home without notice and as large as our home flooding with sewage and mold breakouts that were neglected. Beyond this, we did not have full disclosure before moving into our home. We contacted the carpet cleaning company and found 7 floods in the past 2 years in our space, which was not disclosed in our lease. Their maintenance men are completely incompetent (excpet for matt, get out of there man those people are monsters). So much so that our situations were worsened on numerous occasions due to their work. They inadequately changed pipes which lead to more mold, left a whole in my wall and then left the home and my cats got stuck in the wall, and they did not correctly seal the main sewage pipe which resulted in sewage consistently leaking in our dining room. After bringing in a private inspector, we were assured that anywhere we slept in the house would be detrimental to our health. This left us homeless as OTR did not re-home us. We then turned in a letter to withhold rent until our damages were repaired. Rather than fixing our home or re-homing us, old town sent us an email explaining our home was under new management. This severed any responsibility they had for our living situation.

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    Evelyn Roberts - NestEgg Properties

    Evelyn Roberts - NestEgg Properties

    (25 reviews)

    Evelyn is the person you want on your team when buying a house…read more We recently closed on our first home. She's very easy to work with, and knowledgeable about homes and the quirks they may come with. She was on site during our home inspection to make sure she knew everything that was going on before we proceeded with the purchase. Evelyn and her team made the process so easy that I was questioning if I was doing something wrong, but she made sure everything was how it should be. I highly recommend NestEgg for any First time buyer.

    *Somehow my review was posted before I completed writing it, so I repost this with a full version…read moreof my review. --- My husband contacted this company via email to seek assistance in finding a tenant for our duplex unit. After going back and forth, they said they could meet at 11 am on Saturday. Now, Saturday came, my husband was in the online meeting room, but nobody showed up. He waited for 30 minutes there and ended the online meeting. Now, after he left home, Evelyn called him and said she had forgotten the meeting, with no legitimate reason. And after wasting part of his weekend, she told him that they only offer the full management service and do not help just with finding a tenant. The purview of their service is fine; that is their choice, but this could certainly be communicated via email instead of going through this unprofessional and disrespectful experience. I was surprised to find many great reviews about this company, which was good for them, but I guess our need wasn't lucrative enough for them to care if you can drop a meeting they scheduled without giving a legitimate reason.

    Bob Rubin - Arbor Properties

    Bob Rubin - Arbor Properties

    (2 reviews)

    Kerrytown Ann Arbor

    We rented from Bob Rubin through Arbor Properties for two years from 2007-2009. We had a great…read moreapartment in a quiet neighborhood in the old West side of town. We never had any complaints, and when something was required to have repairs it was done promptly and proficiently. Bob was professional and fair. We would recommend renting from him and his property management group.

    Bob was by far the best landlord I've ever had--better than I could've ever imagined a landlord…read morecould be. From the first day when we met, when he picked me up on campus during my welcome weekend visit and drove me to a wide variety of his properties, I was impressed by his care and his desire to make sure I found a place to live where I was really happy. The apartment I rented was exceptionally well-maintained, and I lived there the entire 3 1/2 years I was in Ann Arbor. Every time I called Bob, he answered the phone. And anytime I needed a repair or regular maintenance, his warm and friendly staff (the wonderful Al and Tony), arrived within the hour. Whenever I called Bob, he asked how I was doing, and it took me a while to realize he was really asking and really wanted to know. And once, when I was horribly sick with the flu and I had to be on campus until 10 p.m. and I had a flight at 6 a.m. the next morning and my car was snowed in, I called Bob to tell him of my predicament and ask if he knew anyone I could call for help, and he sent over his crew to shovel me out, just out of kindness. I felt cared for and taken care of by the folks at Arbor Properties. I'll miss them, and I give them my highest recommendation.

    J Keller Properties

    J Keller Properties

    (16 reviews)

    I am writing this long overdue review for J Keller Properties. My partner and I have been with J…read moreKeller for almost a year now, and it was one of the best and luckiest decisions we made. We had previously been with another property management company for ~5 years, and we lost A LOT of money while with them. We are very trusting, but over time we couldn't trust them, as they're accounting was horrible. Hey couldn't understand the simplest of requests. They used antiquated systems, and we would get statements 1-2 months late. It was just horrible. We knew it was time to change, and to be honest we didn't think there would be a huge difference between management companies. We interviewed 5 places. One place has been in the business for a long time, but he was too arrogant, and the others were nice but didn't seem to do anything extremely special. We settled on one, not J Keller at first, and then Jon convinced us to just give his company a shot so we switched last minute. We were impressed by his motivation and professionalism. We can only thank Jon tremendously now for convincing us to go with him because for the first time in years we are in the black. He is honest, organized and uses updated technology for accounting. His team is excellent at communication, and we trust them 100%. We were at API t where we couldn't afford the losses we were taking when with the other management company, but we have now decided to keep the properties since with J Keller they are in excellent shape, and we finally have cash flow. You have to be crazy not to go with J Keller, and I say this after being a landlord for over 10 years and having worked in the Ann Arbor real estate business. I know who the other companies are, and J Keller is head and shoulders above them all.

    I have partnered with Jon and his stellar team for a decade to manage my rental properties and they…read morehave done an amazing job. They are professional, prompt, and have always kept our rentals occupied and well maintained. They provide great insights and recommendations and I have never had anything but pleasant conversations with Jon and his team. I 100% recommend them if you're looking for a top-notch property management team.

    Trillium Real Estate - Kathy O'Connor, REALTOR®

    Trillium Real Estate

    (4 reviews)

    One star is generous…read more Our experience with Linda -- who, oddly enough, is a co-owner of the agency -- was beyond disappointing. We hired her to sell our late mother's home, during an already difficult and emotional time. Initially, she seemed compassionate and competent. But the moment we signed the contract, she vanished. We went weeks without communication. When we finally brought it up, she responded with an offensive and insensitive excuse that I won't repeat here out of basic respect -- something she clearly lacks. Even our late mother was disrespected in the process, both in her words and in her complete lack of empathy. At one point, Linda even confused our property with another client's -- her own buyer's specialist had to step in and correct her. That showed us how little attention or care she gave to our situation. Referring to our mother's belongings as "junk" was another degrading moment we'll never forget. Accessing the property became a struggle because she refused to give us access without a code -- and since she never answers her phone or shows up, that became a nightmare. All of the actual work fell on her buyer's specialist (who, to be clear, was the only professional one in this ordeal). Linda didn't even bother to attend the closing. Excuse after excuse, absence after absence. What hurts the most is that we were grieving and needed someone reliable and respectful. Instead, we were treated like an afterthought while she collected a commission check she barely lifted a finger to earn. If you want to be ignored, disrespected, and treated like a paycheck instead of a person, hire Linda. Otherwise -- for your sanity and dignity -- look elsewhere.

    I highly recommend Linda Lombardini, Sandi Smith and the entire Trillium team. They helped me find…read morethe perfect condo, guided me through the entire purchase process, including providing a detailed check list of things I needed to get done. The entire process of buying a condo could not have gone more smoothly. Highly recommended you give them a call!

    Cabrio Properties - 200 E. Washington

    Cabrio Properties

    (29 reviews)

    Unprofessional and very unresponsize, specifically after you've spent your money with them. You…read morewon't get an email back once, and when you go into their office to get answers because they won't respond to your emails, they'll give you so much attitude you'll think you were the parent to a teenager. Begging and pleading with you the reader not to waste time or money on these people.

    I had a pretty good year renting an apartment through Cabrio. However, issues began to arise when…read moreit came to their renter's insurance third-party company. The service that they use and choose to pay takes months to add in renters' insurance information, adds extra charges in the meantime, and will not remove the extra charges despite them confirming multiple times that they will. I had called their third-party service multiple times regarding extra charges, and had gotten confirmation from cabrio itself that all of our rent payments were properly taken care of, so I was extremely surprised when I saw a deduction on our security deposit for utility charges that had most definitely been paid. I contacted the property and was informed that we had extra charges, and I repeatedly asked if it was due to insurance charges and if I could be refunded if it was, because the insurance and rent were paid on the same account. After getting some attitude for reminding them of Michigan law regarding withholding a deposit for unauthorized charges, I called cabrio and they told me to call Lease track and they informed me that I would have to call Cabrio and have Cabrio contact Lease Track since I do not have a Lease Track account, but cabrio does. Now I am unsure of when or how I will get refunded, and cabrio appears to have zero concern for the third party they select.

    Kramer-Triad Management Group - Associa Kramer-Triad has been a long time participant and supporter of Making Strides here in Michigan.

    Kramer-Triad Management Group

    (54 reviews)

    Purchase a Condo at Plymouth Landing, in May/2017, Association fee payment schedule for…read more 6 mouths came in a booklet with 1st bill due July 1st. next bill on Aug 1st and so on.Although paid according to schedule , this management came with late fee on my account and refuse to provide a rational explanation on why i get charged fees for respecting the payment schedule they establish them-self. This is horrible and i wonder how in the world this management got into the business of managing this nice condominium. Update: After the review was posted a team contacted me and waived fees , provide account update and explained the initial payment schedule initiated by a third party company wasn't accurate. Need a better account management team there. I had my security light bulb off and they promptly send a contractor to fix that. A+ on that end

    Please stay far away from any condo using this management company. I have lived in knollwood pointe…read morefor two years and I am still in shock about what crooks they are. Almost every month I receive notices that I owe late fees, so they continue to tack on $$$. I have no control over mail delivery but if the payment isn't there on the first day of the month, you are fined. I guess they think they can harass everyone here because we are mostly old retired people. I have called, written letters but no response! Plus they say they do maintenance but the place is a wreck, they take sneaky pictures of weeds and send them to us. It's just a nightmare living here. I have medical bills to pay and I can't donate extra money to this hideous company for the fun of it. I want to take them to small claims court when I recover from surgery, I just wish they would centralize the office instead of having places all over so maybe bookkeeping could get a clue. Please stop taking advantage of retired people! Stop with the ridiculous fake fees. Make us safe and maintained instead of threatened and unhappy. Please send response if you live here too!!!! Catherine Tocco 17828 pointe circle Clinton Township Michigan 48038 Help!!!

    Old Town Realty - propertymgmt - Updated May 2026

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