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    Old Oak Frame House

    4.0 (1 review)
    Closed Closed

    Old Oak Frame House Photos

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    Photo of Richard F.
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    2 years ago

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    Art Alley and Frame Clinic - Crooked medal about to fall off mat.

    Art Alley and Frame Clinic

    3.0(2 reviews)
    36.9 mi

    I had my father's service medals framed here. My niece took them to the shop. I didn't give…read morespecifics as to what I wanted exactly, and just expected a professional job. When the framing was finished, the shop owner sent a picture for approval. The name was wrong on the name plaque and she redid this. The total was $538.80, apparently after a 30% discount. I was floored by the price and was not happy with the look of it, but took some responsibility for not being more specific and decided to live with it. The photo was not even matted, but just glued on top of the mat and the photo was sitting right on top of the brass plaque. After getting it home, the metals started falling off the mat board. Two fell off completely, and 3 more appear to be about to fall. In addition, on closer inspection, the placement of other items was not completely straight. I called the shop and requested a partial refund, no longer confident in the work, and figured I would take it elsewhere for a more professional job. I wasn't asking for the entire amount as I could reuse the frame, glass, maybe the mat and possibly the brass labels. The owner promptly called me back and said she would redo the work and pickup/deliver to my house, which was nice, but I told her at this point, I'd rather have a partial refund and move on. She at first agreed to refund $100, saying I should have been more specific, and that "this discussion is tabled." Then she texts back and said that she forgot the amount she'd had to pay for the brass labels, that she made nothing on this job, and was not refunding anything. Please look at the photos and decide is this is a $760+ framing job and then decide where to have your framing done.

    Along with custom framing, Art Alley has a wide selection of locally sourced art, from paintings…read moreand pottery to stained glass and woodwork. They also host special events, including sip and paint classes. A great place to find something unique for yourself or for a gift.

    Photos
    Art Alley and Frame Clinic - Medal not well adhered with glue

    Medal not well adhered with glue

    Art Alley and Frame Clinic - Medal not well mounted

    Medal not well mounted

    Art Alley and Frame Clinic - Fallen medals

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    Fallen medals

    Old Oak Frame House - framing - Updated May 2026

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