Went into this location for the first time today. We just moved here from a different state and it is my closet local location to my new home. right off the bat, while this shopping center is lovely and has so many big box retailers in one location, it was very poorly planned and there is nowhere near enough parking. Getting a parking spot and in and out of the shopping center is very frustrating. So just be prepared for the hunger games just to park. Does not matter what time of day.
I went in specifically to try on a pair of Pajamas for size which said they were stocked at this location online. Come to find out this location does not stock adult pajamas. Not sure who is at fault in that case, be it the location or the website having incorrect info. Either way it was annoying. Staff is also hard to find - I wandered around a bit before I found a staff member to ask.
Store is kind if a mess - there was a sale on so I decided to try some things on while there in case of making an order online. The fitting rooms were unmanned and full of clothing left behind by people. They do not have the updated lighting in their fitting rooms and they were dirty (stickers, dislodged tags, dust and left over clothing) 3 fitting rooms were closed off for back logged clothing.
I went to buy 5 items - a pair of jeans, shoes and some accessories. All were supposedly on sale. I went to price check the jeans which were in my cart online and showing as $17 and change but sold out online but they ran g up as full price on both price checkers. I put them back as I didn't want the hassle
While in line at the till there was a woman who kept standing so close to me that she was physically touching me. Every time I moved up to again be touching me. She was also on the phone on speaker so just generally not someone who cares about anyone else. When I finally asked her to please step back and give me some space she walked in front of me. Then she proceeded to try to check out before me. I said absolutely not my asking for space was not giving you the right to jump me in line and she backed off. While I realize this is not the store fault, it is indicative of the experience you may have at this location. Furthermore, none of the 3 store employees who saw this said anything to her about it, nor did they apologize to me about it or even broach that it happened. So at this point, I am annoyed and flustered and I just wan to leave.
I ended up buying a pair of ballet flats and 3 bag charms. Went to go pay and all rang up as full price. I had to ask her to discount them to the sale price (which was marked online and with signage in store). She did so but that should have happened automatically so watch it if you are purchasing in store that you are actually getting whatever price is advertised. I did not realize until I got home that only one of the three bag charms I purchased was marked down. So I was over charged. I called to get it ratified and they couldn't find the purchases (this was maybe an hour and a half after the fact) I was on the phone for 20 min with them only for them to say that they were not all on sale despite my buying two of the exact same one and being charged completely different prices.
So nothing about this interaction was positive. I will likely avoid this location in future unless it is to make a return. read more