Very nice old navy with decent selection. Store felt well organized. Staff assisted me with finding some items. Watch for people speeding through the parking lot. read more

Old Navy - Um random sperm , um ghost boxers - Men's Clothing Near Me - Vernon Hills, Illinois

It was so nice to shop here, no one was in the store. I didn't really have to wait at all for check out at the register! Lots of staff to help me with items that I couldn't find sizes for! There were lots of Christmas face masks on sale! I really love helping my local stores and the service was great too! read more

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In order to make more money, old navy made their men's jeans zippers shorter. Now men have to pull their pants down in order to go number one. Will not be shopping there any longer. read more

Had a great experience! got some great staples and Karen was the most wonderful employee in the world! she was so kind and a joy to speak with, extremely helpful :) read more

Went to try to buy jeans... but goodness gracious that place was a complete mess. Went first thing in the morning and the jeans were neatly stacked... however, none of the jeans were anywhere where they were supposed to be. Sizes weren't with similar sizes. And the different jeans (skinny vs. curvy vs. rockstar) weren't even together. It was like an employee just put them wherever was an opening so it looked good but didn't bother to properly clean up the area. And speaking of clean... when I did finally find the right size and shape to try on... there were ridiculously HUGE dust bunnies under the changing benches. It was like someone hadn't even bothered to clean the area. Ew. I'd much rather try to order online and return if I have to... good grief this was a massive waste of a trip. read more

I had a very atypical "Old Navy Experience" at this location today. First - the store was clean. Never seen that before at ON. Second - things were pretty organized. I mean, not totally, because it's Old Navy, but sizes were generally where they were supposed to be, there wasn't stuff strewn all over and I could actually find what I needed. Third - a staffer checked to see if I needed help AND helped me find a size. Finally - there were people waiting to check out, and they actually opened ANOTHER REGISTER. I've never experienced any of these things at the Old Navy's in my area, most of which resemble poorly organized garage sales. read more

I came to the store upset as my delivery package had a wrong item inside. Kate (the Manager) was super nice and handled the situation very professionally. Hats off for everyone working there, great team and atmosphere! read more

We went looking for a down vest, and of course Old Navy had one!... But only one. It might just be the season, but their selection of outerwear was really, really lacking. Only giant sizes and no color choices, unfortunately. Competitive prices and a dependable place for staples! Just maybe a little less dependable at Christmastime... read more

I went shopping at this location yesterday and got an email this morning the i had super cash to use the I didn't know of! We were already out running errands. I had my receipt and called to see if I could come in a get the price adjustment. The person I spoke to on the phone said yes, no problem and I asked and said twice that I didn't have the items on me, just the receipt and she said no problem! So I walk in and wait in line to only be told by who I assume was the manager that they can't do that. I only had 4 items in that transaction. I explained to her that the person on the phone said it wouldn't be a problem and all she said was no. I've worked and still work retail and it's so easy to make a quick adjustment/refund like this. I don't understand why it was such an issue. read more

Staff very unpleasant and the store seems overly disorganized. Clothes hung on racks labeled 50% off and staff members stating that they are in the wrong place. Well there were a rack full of them so the staff member grabs them and states they are in the wrong place. Hhhmmmm so even though it's clearly marked 50% off still wouldn't honor the discount. If I could give zero stars just from customer service alone I would but since I can't they get one star. read more

I am generally fairly satisfied with the women's selections here but the men's is always very picked over. I can never find the size I need (Men's medium) or often even the shirt or pant that is prominently displayed on a model. The other day I found a sweater that I liked online and used their "Find it in Store" tool. Sure enough it was there in the store just as promised! read more

The mens department is terrible. No selection at all, however, there's a huge selection for womens fall clothing!

This morning during my work break I ran quickly to Old Navy to get my wife a shirt and some shorts for me. Well, to begin with, none of their staff said anything to me even though I made eye contact with them twice! The first girl I saw had a flat face literally, saw me twice and never greeted me even though I smiled at her and I said "morning". Then I couldn't find my wife's shirt nor my shorts and no one came to help me even though I was walking from one side to the other. Then that flat faced girl passed by again and actually greeted a caucasian and assisted him knowing I was standing next to him. I literally felt discriminated! This other lady working there saw me too and never greeted me. I left without buying anything, sad to say I talked to my supervisor about the visit to this Old Navy and she told me she's felt discriminated there as well. Sad.. read more

Old Navy is really great for basics since the prices are good and the quality is good as well. If you have an Old Navy, Banana Republic or Gap card, you can get even better savings. The store is pretty clean and the staff is pretty nice. Also, the clearance sections are pretty big so you can find some great deals there. read more

Horrible experience last Friday. The line had 8 people waiting, after 20 minutes; we politely asked for more cashiers however the employee said there was only three employees in the store. We were annoyed as we wasted our time for the two cashiers to sign new members up for the Old Navy credit card. I was on my lunch and this was a very frustrating experience. I have had many bad and similar experiences at this store. I asked for the District managers phone number and they told me to call the 1-800 Old Navy number of which they never provided:( read more

Terrible terrible service!! They are clueless! My mother bought some clothes for my kids, they didn't want them so we went to go exchange them, then, they said the the money would go to my mothers account! I DIDN'T EVEN WANT MONEY BACK!! Don't even bother going to old navy! They won't do anything about refunds read more

Bad experience with online ordering for pickup in store. I placed and paid for my order at 6:18 amCST. The online system states, "How long will it take? Orders are typically ready within 4 hours of purchasing. Please note, orders placed after 4pm will be ready the next day" The store opens at 9am so I assumed about 4 hours after 9am to give the employees a fair chance to get the order ready..I called at 1:00 pm and the store had not even received the order from their corporate office on the west coast yet. I told the store manager I'd like to pick up around 2:30 pm (8.5 hours after ordering)She told me I just have to wait for the confirmation email and there was nothing she could do. I blame Corporate - first for launching a system that doesn't work and second for failing to train their employees to better help clients. Telling a customer "there's nothing I can do" is unacceptable. read more

The worst experience ever!! The cashier behind the counter didn't know what the hell he was doing!! instead of getting help or telling us he didn't understand how to split a payment, he kept saying he didn't know how to give us $5 back! My husband calmly explained what he wanted 3 times before losing his cool. The line was getting long, my husband was pissed and ready to leave without the purchase, the other cashiers wouldn't help, this cashier didn't understand what he was being told and too stupid to get help right away! Never going back and this wouldn't let me not put a star!! I give this store no stars read more

TERRIBLE CUSTOMER SERVICE!! Went to the Vernon hills store to buy some clothes for my kids. The day after buying over 300.00 in clothes I received a coupon via email for 20% off. I called the store and asked if they would honor the 20% off from the purchase the day before. The sales person told me they WOULD honor the purchase for up to 14 days. I asked if I had to bring the clothes from the purchase in order for them to process the 20% discount. She said no. When we got to the store we were faced with all sorts of resistance from the manager. She said we could return the clothes but she wouldn't "resell"them to us because we got the coupon the day after the purchase. I've never heard of a retailer refusing to take a return and resell a product to me. Apparently "Old Navy" has an agenda which is NOT consumer friendly!! read more

every once in a while i find great deals in old navy & this day was 1 of them cuz they had flip flops on sale for $1! woooo hoooo! i only needed 1 pair but they had other clothes on sale 2. i ended up buyin 2pairs of shorts as well. the place was kinda messy but not so much that i couldnt get around. i didnt have to wait long to checkout either so that was appreciated. read more

Went in yesterday with a gift receipt to return a top when they didn't have my size to exchange. The man banged away on the register without asking me anything and then said, "ok, your credit is on the card that was used to make the purchase". My jaw dropped and I said, "it was a gift - see gift receipt - why would you put it on the credit card?". I asked to speak with a manager to get it corrected. The manager looked at it and said there wasn't anything he could do. That's it? I repeated that I wanted my gift card and they could figure it out. At that point, the manager told me to leave the store because he didn't want this to become a scene (fyi - I wasn't yelling or anything - he just wanted me to go away). They refused to help me. Now I have to go back to the gift-giver and tell them what happened. Awkward!!! Remember these lazy incompetents when you hear people demanding they deserve a certain wage. read more