One of the worse customer service experience!
On a Monday afternoon I decided to stop by Old Navy briefly to look around. I was in luck that I found two t-shirts that were lovely and great price as well. As for quality? I can't speak well of Old Navy's clothing quality. They are often very think fabric/cotton and very flimsy. Indeed it's inexpensive, but the quality doesn't justify the price. However that is not the worse part. Customer service is this particular location of Old Navy is one of the very worse I've encountered, and this comparing with many major retails I have been to.
Once I was ready to pay, I notice that there were 8 cash lines available. Sadly, only one was open while two other co-workers were chatting among each other. When I stood in line, I had six people in front of me. Six! Keep in mind.. Employees were either floating around the store doing little to nothing or talking.
After a 15 minute wait to pay, I very professionally and politely said to the person at the cash. "Strange that you have 8 cash registers, and only one open, it would have saved all of us quite a bit of waiting time" Their response "It's Monday.. We don't need more people to work at the cash, this is how it normally is" With the added tone of attitude and shoulder shrug.
Did I mention there was another employee working at the cash(It was closed, of course) simply and only folding clothe. While the employee kept looking at the line how it kept growing and growing, never did they bother to do anything about.
So since they do not bother to focus on good customer service and manners, I will not bother ever again in purchasing anything else from any Old Navy. Period! Never should a store or restaurant be rewarded in any way by providing you poor service. So I move on to many other store selections. read more
