I always have a great experience shopping here. Karen is so nice and helpful. She is honest and…read moretells you if it works or not if you ask. That I appreciate. Honestly is important. She wants to make a sale but wants to make sure your happy. I will always shop there

Having a bit of a problem with an employee in your Washington PA Tanger Outlet location. Karen, the…read morestore manager, makes shopping at that location extremely uncomfortable with both her unfriendly disposition and ad hoc credit card policies. My wife and I both feel like she follows us around the store after we politely decline an offer of help. When we check out using the card reader that faces the customer(which is designed specifically so my card doesn't leave my possession), she always asks to see our credit card, even after we present our PLATINUM MEMBERSHIP card(which she coincidentally forgets to scan so we lose our points, so we've called customer service with our past two receipts to have them manually credit the points to our account). She then asks for ID, which I understand once in awhile is ok, but every time I shop there, it's the same story(and I've watched her ring other customers up without checking signatures on credit cards or ID'ing, so why me? Is it because of my accent?). MY WIFE AND I SHOP THERE ABOUT TWICE A MONTH AND EVERY OTHER EMPLOYEE OTHER THAN KAREN IS FRIENDLY AND RINGS ME UP WITHOUT A HASSLE. After my wife complained to me about how uncomfortable Karen made us feel last time, I got Robin, the regional manager, on the phone and asked for clarification on store policy and an apology. Karen called today and gave the most insincere apology I've ever heard(it was more a slap in the face than a conversation to clear things up) and cited her level of discomfort calling me since no customer has ever complained about her before. Her ID and card policy is something she only does because someone stole her credit card, not a store or company policy she said. I ended the conversation after it was apparent she didn't empathize with my position as she saw my issue as a mark on her perfect record

J.Crew is a retailer that sells women's, men's, and children's clothing, shoes, and accessories,…read moreand J.Crew Factory is a separate division that sells merchandise that is a slightly lower quality and price. This particular J.Crew Factory store is located in the Tanger Outlets shopping mall. When I entered this J.Crew Factory store, a salesperson immediately greeted me near the door. Ten to fifteen years ago, I loved J.Crew's clothing, but more recently, I have not liked the styles as much. (J.Crew, please bring back your styles from 10-15 years ago!) Nonetheless, as I looked through the racks and shelves of clothing, I found one t-shirt to buy for about $17. I did not have to wait in line to check out. The cashier immediately said hello, rang up my purchase, and sincerely thanked me.

I love that this outlet store virtually has similar items to the regular J.Crew store at 1/2 the…read moreprice!! While the items aren't exactly the same, you can still get away with buying jcrew outlet stuff while looking trendy and current. I just wish they had crewcuts here!! They also seem to have 40% off jewelry and outerwear. Don't forget they offer 15% for students if you show your ID.

Out of all the outlet stores in this Tanger Outlet this was by far the best we came across…read more Actually offering outlet prices made me feel alright to purchase items in here. I didn't mind knowing that these prices were truly lower than area department stores. Customer service was excellent in here. Calm and helpful.

Considering Levi outlet store in manager is so concerned about Covid she not only wears a mask but…read moregloves - she denied our even wchange of Levi's for a larger size ( which my husband has worn a 30 waist for 30 years) but because the purchase was from November she wanted to charge us the current sale price which was more. Covid prevent us from getting there. Why not just exchange the 3 pairs of jeans? When I asked for a Corp number she gave me a card that I later realized only proved her direct store phone number! Lol really??

H&M at the Tanger Outlets is definitely one of the better locations. It's spread out well enough…read morethat you can easily navigate while loading up on those H&M deals. For me, I like the size of the men's department which features a wide-selection of clothing. I've noticed the department growing in all stores, but I really felt like this store had a ton of things I wanted to buy, which isn't great for my wallet. The store is well maintained and organized. Sometimes it looks like the back of my closet, but this location wasn't like that at all. Everything was pretty orderly and in place. For out of towners- Pennsylvania doesn't have sales tax on clothing so stock up. I know I do when I'm in town. Save those coins where you can. The checkout is in the middle of the store which was fine, but the line was long, which IS something I tend to see in all locations. The cashiers (there were two) seemed friendly and the line moved as fast as it could for an outlet location and eventually I was waited on, so I could leave- no I'm not still there writing this review from the checkout line. The selection is great. The prices are all the same as other locations. It's organized. The staff is nice. This is a solid location for sure.

The rudest and nastiest manager and staff I have ever encountered my whole life…read more First, I asked a cashier if I need a second coupon for my friend's item. She said it is ok to use one coupon as long as we use different transactions, one item per person. Since we got more items, we told her that we needed to decide which two we wanted to check out for the discount. Then, I came back and another cashier, which presumably the manager, told me that we cannot use one coupon for two people. I told her another staff said that we can use it. She said it is miscommunication (but deep down I know it's a lie) and she gave us an attitude. Fine! Then I went to the service center and got a second coupon. When I came back, it's the first cashier there being passive aggressive, so I simply asked her why she told us that we could use one coupon if we cannot. She denied! Of Course! Then I asked her if I could at least have a second bag for my friend's item since it was just being dumped like a trash in a bag. Then "the manager" accused me of being rude. I raised my voice and said, they were the people who were being rude and treating people like trash. Then the "manager" said: "You need to LEAVE the STORE since you are being so loud." I was so speechless!! So I returned everything and left the store. Those staff simply don't care about their jobs, and abuse people as they want because they thought they have the "power" to ask people to LEAVE THEIR STORES. No human being deserves the treatment like this!

Banana Republic is a retailer that is owned by The Gap and sells upscale clothing and accessories…read morefor women, men, and children. Their Factory stores sell clothing and accessories that are a slightly lower quality and lower price. This particular Banana Republic Factory store is located inside the Tanger Outlets shopping center. When my husband and I first entered the store, a cashier immediately greeted us. My husband's and my first thought was that the store looked half empty! We walked around the store to browse the merchandise. I did see many quality styles of clothing for women. A different salesperson asked if I needed any assistance. I selected one shirt, which was on sale for $21. The cashier accurately rang up my purchase and thanked me.

Given that this is a chain store or higher end clothing, I have to say that it had a decent…read moreselection of clothing. I do have to slightly agree with the one review, there is basically no customer service. It is like they begrudgingly greeted me into their store with this look on their face that looked like they were secretly battling the urge to blurt out how much they hated it here. I think that is the only time that I had an interaction with anyone in here. Plus the coupons don't help here, you might as well just not take it from them as you enter the store, better off waiting for these items to show up at other area discount stores if you really want them.

Polo Ralph Lauren is an American fashion company that was founded by the designer Ralph Lauren…read more This particular store is located inside the Tanger Outlets shopping center, and it sells clothing and accessories for women, men, and children. As soon as I entered the store, a salesperson kindly greeted me and asked if I needed any assistance. I appreciate that she acknowledged me but gave me space to browse the racks of merchandise on my own. She also made some friendly conversation with my husband who was waiting on me. Throughout the store, the clothing and accessories looked to be a high quality. I did not need any of the clothes, so I ended up picking out only a pack of socks for $18. At the checkout counter, the cashier greeted me, accurately rang up my purchase, and thanked me.

This is my new favorite store at Tanger…read more It is huge and filled with Polo clothing for men, women and kids. For men they offer belts, wallets, key chains, hats, baseball caps, t shirts, polo shirts, button up shirts, dress shirts, dress blazers, jackets, sweaters, sweat shirts, sweat pants, sneakers, casual and dress shoes, cologne and much more. Prices are kind of high to be a outlet but, you can really clean up when they have a sale. I picked up a $125 Polo shirt for $17! What I really love about this store is their huge selection of Polo merchandise. They have Polos in colors I have never seen before and I have a ton of them! The women's section is just as well stocked as the men's. They also carry jewelry and accessories for the ladies as well. The kids section also offers a lot of cute Polo clothing for the little ones in sizes from new born all the way to pre teens. The customer service is always outstanding as well! Insider tip: Be sure to sign up for their free email list so they can send you coupons and let you know when their sales are.