I came in to do a return with a receipt from an online purchase (and email receipt). The supervisor…read morenor manager could figure out how to return my item, so they asked for my drivers license to do a "non-receipt" return. This was unfair to me. Then, I got jipped a dollar on my return because the current dollar value of the item is less now than the day I paid for it, which was also unfair to me. I won't be shopping here again.

Jackson Kohl's is my favorite place to shop in the city! The associates are fun and remember my…read morename (I guess I come in pretty often). The store is always changing things up and their displays are well done. The deals are so ridiculous I sometimes feel like I save more than I spend. Love, love, love my Kohl's.

I ordered a hat from them and after 5 days I had to call to find out where my order was and was…read moreinformed that they couldn't find what I ordered. which I understand things happen but for me to have to call to find out and what was going on. That is awful customer service

Horrible customer service Received a gift and just wanted…read moreto exchange for something that fit. I live 1.5 hrs away and made a special trip to find the store and the staff was extremely rude

I visit this store on 7/2/2026 and a very friendly young Lady approach me with a big smile and a…read moreMay I Help You. She was super and very good sales lady I told her I would be back on the 7/3/2026 which I did and made a good sales with her.Her name was Miss Caylie Parkerson.a very nice Employee for sure you are Bless to have her on your pay roll. 7/3/2026.. Judith A. Jordan. I will be back again in Future.

The service was horrible when I was there this passed Wednesday , they have also take. Out 99…read morepercent of their pointed toe boots and very few round toe boots, I do t wear square toe I don't wear round toe dress boots! They appear to be following the other boot store in Jackson which caters to the Hispanic crowd with square toe!! And when you asked the mgr a question about having something and they walk off ! Yes little short round brown headed girl! I will take my business elsewhere

They have nice things but their a little high on something's plus they never want to give you…read moreanything for your clothes. They can also be rude at times some of them are helpful but some seem to present them self as better than others and aren't very friendly.

I brought some jeans last week, paid like 14.00 bucks for them. Wow good deal for NOTHING because…read moreonce I got home to wash them, because they smelled like goodwill's trash,I couldn't wash them because they left the big black security alarm tag on.So I went today to take them back or trade for a different pair or get them alarm tag off the used jeans, with receipt in hand, no lie the little girl tells me that she don't see the Plato closet tag which looks like a yard sale sticker tag that I couldn't trade or refund. I just said well there's nothing I can do with them and told the chick she could just have them with my receipt on top of them.........BUT I wish I would made her take their black alarm security tag things off that did NOT work because I didn't BEEP going in nor out! Then I would have took the black fake useless security tag that I paid 14 dollar for off the counter and STILL left the jeans and receipt! I wouldn't waste my time going to that smelly over packed rude environment! Goodwill hands down 100 times better and way better prices!

Great new local store for all your outdoor apparel and gear needs! Located on 405 Vann Drive next…read moreto Robert's Jewelers. New summer items are on display.

Love the MAX Always…read morespend way to much $$$ but love all there stuff It never disappoints

What an unexpected gem! An LA quality boutique in Jackson,TN. Shop owner Calista is like having…read moreyour own personal shopper - she was so helpful in putting together cool, hip and stylish looks to send my daughter in college. Besides the great clothing lines, the unique jewelry and purses were irresistable. Luckily with only a :30 lunch break, I didn't go too much over my budget, but with such affordable great looks, I will be back soon!

From the owner: A resource for stylish, confident women who desire exclusive yet affordable fashions, Beyond Vogue…read moreis an edgy, feminine, polished, and trend-forward hybrid of hand-selected collections from predominantly Los Angeles and New York, bringing an affordable luxury aesthetic to every aspect of a woman's lifestyle. The carefully curated selection of sleek accessories, select modern home decor, and extensive assortment of young contemporary fashions from established and up-and-coming designers provide the modern woman striking ways to make her own style statement. Unique merchandise combined with iconic brand elements make Beyond Vogue's fashion goods unmistakably retro chic, a marriage between East Coast polish and refinement and the West Coast's flair for uniqueness.

I've been in a lot of Ross stores, and used to say Ross was my favorite store, but over the years…read moreI've seen the Ross stores go downhill. But nothing could have prepared me for how terrible the Jackson, TN, store is. I've been there 3 times and will never go back. All three times here is what I observed: A mess! Clothes off the hangers in the floor, shoes off the shelves in the floor, socks and house shoes in the floor, the personal items area so mixed and unorganized it was difficult to just look around, much less find something specific. Household items department was worse. It looked like someone had stood at the end of the isle and threw things up in the air and if anything landed on shelves then it did, and when most didn't then it was fine with them. On top of this, the store is very dirty. The floor looks like it hasn't been cleaned in a long time. And... they have a very small selection of items. I guess that is because they don't sell much, and I can see why with the condition of the store and the lack of customer service. Also, there were never many people there, including store employees. The employees who were there weren't about to offer any help, and when asked just pointed to a direction of where something would be "if they have it." And rude, I should definitely mention that they are rude!!!! I'm not kidding when I say that this is the worst store I've ever been in during my entire lifetime! I've never seen anything like it. I sincerely wish that Ross management would get this store cleaned up and in order because this is the closest Ross to me. I'd rather not drive to Nashville, but as of now, if I want to go to Ross I have to. BEWARE IF YOU INTEND TO SHOP THERE!!!

The workers followed me and my family and then I heard one say to the other that she was stealing…read moreand that was such an insult as I own my own business and I could have bought one of everything in the store on van drive ..I'm pretty sure I make what their salaries are in a week is the same as I Mae in a day . They clearly were judging off of looks because no one was looking suspicious. I also was still in work uniforms so clearly no one looked like a threat . With this world being as awful as it is . It's sad to say that you can not spend your hard earned money in peace . So SHAME ON YOU ROSS .. for less.. on Van Drive Jackson Tn

The merchandising and presentation of this store is superb! There may not be a cleaner more…read moreorganized retail store in town.

Staff super helpful and super friendly and the selection is amazing . It's in a quiet and safe…read morelocation. The value is unbeatable. And the array of colors is amazing

Great customer service!! Very helpful staff! Huge selection to choose from!!…read more I really appreciate having the ability to shop online and pick up in store