the worst store you could shop at. I used to love old navy for their prices and styles, but they messed up an online order and refused to refund me. I bought such cute clothes on sale for my kids. one of my packages that was supposed to have 28 items in it came with four items, and only one thing was what I ordered. After two months of speaking with multiple people, waiting for them to respond, and returning the clothes they gave me that weren't mine, I'm still out $100. how am I supposed to shop here anymore? they make a mistake on their end and I can just be out of my money like that? godforbid I went on a shopping spree and was out of $500. they told me I couldn't get my refund until they received the incorrect items back. the physical store laughed and treated me like I was ridiculous for suggesting I couldn't drop them off in store to get my refund back. I'm completely unsatisfied and I've been telling everyone so they're aware what could happen to them. read more