I have been with TCU over a year, I check my accounts every day and I found a weird transaction so…read moreI called the TCU, they took a look at it and said let us research it and get right back with you, within an hour it was resolved, for such a small amount that is great service especially given the time of the Covid19 pandemic. Another item I wish to point out, I keep money in my savings even if it only gets a very small amount of interest, (like most institution's) one time I didn't have enough money in my checking and they took it from my savings which was the I wanted it set up for me in the beginning, and if there no money in savings then from CC, to see a 2$ charge for the whole amount that needed to be transferred (not a charge for each item) was such ease on my mind. Even in the age of technology and we all know it costs the institution's nothing to do this, it is way better than Notre Dame Federal Credit Union as some other's charge you $36, now I think it's $32 per item to add to the billions and trillions of dollars to maybe their endowment fund I suppose, I only say this because I get really sick to know that when I hear that a day or year worth of interest could go to helping out South Bend considerably, don't you think Notre Dame would want a better city for their students? Institutions are now being sued for overcharging customer's for large charges to customer's account, I can only hope NDFCU is part of it, causing harm to already low-income people (accounts) is not helping anybody but NDFCU and why would you want to hurt people right where it matters for a lot of people in South Bend IN, money is a huge issue? I was charged over 150$ it was like they would charge you for over-drafting on overdraft charges it was crazy and I had to fight like hell to get most of the charges taken off, and that in itself tell you a lot about a banking institution.

This Credit Union has been on a steep steady decline since being acquired by Everwise. The best…read morething that will happen is AI will replace most all their people for a much better customer experience. Go AI in this case.

This is my favorite 1st source location. Smiling faces, excited to help me when I had a problem…read morethat was totally my fault.

Love 1st Source Bank! It's been our best banking experience through the years. Bankers are real…read moredown to earth people that have a I want to serve you attitude!

I absolutely love this bank, the ladies Nichelle and Beth are absolutely wonderful and always so…read morenice and polite, any problems I have they always help me out.

Best customer service ever experienced with a financial institution and very responsive and…read moreefficient when we secured our loan with Sturgis. Thank you

5/3 bank is terrible. Their regular banking is okay but tread carefully when deciding to obtain…read moretheir credit card. I was a victim of a form of identity theft and therefore there were fraudulent charges on my 5/3 credit card. 5/3 didn't even extend to me the prudent courtesy of contacting me to verify the charges prior to approving them. They treated me like the crimnal not the actual fraudsters. People, please beware.

Great for emergency savings. Close and kind…read more ............................................................................

I am just sick over what Circle Federal Credit Union has done (or not done) to me/us…read more In short, after multiple desperate attempts to gain ANY sort of clarity and/or answers regarding my account, I am left disappointed, frustrated and quite frankly - just tired of dealing with Circle. Not a single staff member is able to sensibly explain why I am being charged $1000+ dollars in NSF fees - not only when my account shows that I have a POSITIVE balance, but also even AFTER I was told by their Branch Manager, Tracy, the overdraft service would be disabled and overdraft would no long be an option. After excessive (what feels like) pleading, they agreed to refund LESS than half of the charges (assuming partial responsibility), however have completely ignored and refused any further attempt to recover the remaining inappropriate fees - and continue to blindly charge the account. With no answers, a negative balance and no place left to turn - I elected to reach out CEO, Susan Larson, (multiple times) with my concerns, providing more than sufficient evidence - and no response. At this point, I ultimately feel as though I have no other choice but to pursue things legally. Last, but certainly not least - my father is a former GNCFCU/Circle FCU board member of 40+ years, and to say I was proud to become a member (years ago myself) is an understatement. Today, I am sad, frustrated, stressed, and exhausted from "dealing" with them and this mess. If I can leave you with any piece of, worthy and useful advise today - DO NOT EVER CONSIDER DOING BUSINESS WITH CIRCLE FEDERAL CREDIT UNION. Please see photos for reference Thank You.

Since UFCU merged with First Resource Federal Credit Union, their customer service and respect for…read moremembers who have been with them for a long time, has gone down hill. They are not applying my car payments to my auto loan, they charge an "ignore variance" fee twice a month and have not explained what that is, they will not work with you when you are on disability and they are just very nasty anymore. I have a lot of family members and friends who bank with them. Most of them are reconsidering banking with UFCU. They are not what they used to be.

4 years ago, the wife and I opened an account at United because their interest checking offered…read more6.01% annual interest. No one, and I mean, no one, offered that. We actually went to a local bank (I live in Texas) and were looking to refinance our home and the guy asked us why we didn't open a personal account with them. We said, "Our money is in an checking account with high interest." "Oh yeah? We have that too. What rate are you getting?" Us: "6%." *silence with his mouth agape* Him: "Where are you getting that? You can't even get guaranteed interest in the market right now." We talked some more and the guy wanted to know the bank so he could open an account there. So for 4 years, up until this past week, we had a United FCU account and were pretty happy with it. Currently their interest rate is 1.85%. To get that, you need to have at least one automatic deposit to the account each month and 10 debit card transactions. It wasn't too hard to get that, but it was sort of a hassle since we normally used our other credit cards with rewards on our normal purchases. We once went in there and withdrew a bunch of $1 bills and put $20 bills on both ends of the stacks and the tellers gave us the associated $1000 bill straps to wrap the bills in. Hilarious when someone opens a briefcase and thinks he's looking at $20k. We even had a little money sack that we drew a dollar sign on for him to stash the cash. So much fun. So we're done with United FCU, but we did enjoy our stay. It was time to consolidate our accounts and having one out of state just wasn't convenient anymore. Thanks for the good times!

Honor has some capable and promising staff. They try hard to do their jobs well for the customers…read more Then there is the leadership that recently instituted a new Bill Pay system. It seems as if they purchased this system before they tested it. It has many flaws and causes confusion. They just dropped it on us customers one day and asked for feedback and questions. They seem to ignore all feedback and answer questions with poor explanations. Bottom line is that they seem to have acquired a poor Bill Pay structure and now customers are just stuck it. Not a great way to make customers happy. Someone should look into how well they evaluated and tested with Bill Pay before they committed to it. Not great at all.

From the owner: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our…read moremember promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service not only at our 27 member center locations, but meeting our members where they want to be met with services like online and mobile banking. Not only do members have access to many local fee-free ATMs, but you also can take advantage of more than 35,000 affiliated ATMs and thousands of Shared Branches nationwide. Take a look through our website, and you will quickly see the full range of products and services, market leading rates and other ways to access your money, easily and dependably.