In have been with IMCU for almost ten years. Until, its latest software "improvement," I would have…read moregiven it a five star rating, but its latest "improvement" has eliminated automatic synchronization of my IMCU account with Quicken or Ameriprise both which I find extremely useful in managing my financial affairs. To get the information into these accounts now requires a download from the IMCU site then an upload into those apps. This is the twenty first century, not the 19th century. What's next green eyeshades and quill pens. Reluctantly, despite the hassle, I guess I will have to move my accounts to a more customer friendly financial entity. Sigh, they had a good thing going.

Helpful, fast, and professional. Available services are…read morevaried, and assistance in opening new accounts was excellent.

Everyone was so kind and the experience was extremely quick and positive. Would recommend!read more

Everything! I love this branch and the Bankers and staff are amazing. Great service and you are…read morebeing serviced by the best bank!

This review is about Donna specifically- she is an amazing banker. She is thorough, thoughtful and…read moresuperbly helpful. I am always pleased when I go in and see she is working.

Its difficult to decide who to trust your money with, and for me I work with two banks…read more You really should consider NBoI. Speak with Rich Taylor, manager of the Carmel branch for all your needs. Rich is an unquestionably honest and sincere individual when caring for your banking needs.

Friendly and personable, great app, easy to use features, this location took care of some checks…read morequickly for me. Noticed a clean and polished setup with drive thru, can recommend their basic banking services however they desperately need some relevant CashApp type rewards on their credit cards.

If you are in the market for a private wealth advisor/ financial advisor in your best interest and…read morein my personal opinion DO NOT USE First Merchants Wealth Advisors. I am trying to save you a lot of headache. First Merchants Wealth has been misleading, has failed to follow up with time sensitive requests, incompetent and has horrible communication. Just trying to save you a lot of hassle. On the other hand, Northwest has been incredibly personable, excellent communication, and extremely professional.

Closed my account after they changed their policy to require members to pay their arbitration costs…read moreand legal fees. Really? I hold credit unions to a higher standard. They also posted the incorrect interest to my account and also failed to tell me about a premium money market account. That was enough. When I called on arbitration, they said the new policy was to "encourage" members not to go to arbitration. I get that. Who else has such an anti-consumer policy.

LOVE my Carmel TCU branch!! Even though I have moved out of the area, I've kept them as my bank…read more Plus, now with electronic banking, you can do your banking from anywhere! The staff is always professional, helpfully and friendly. I've banked there for about 20 years and when I'm back in town, I always stop by for an "in person" transaction. Dee Herring the manager is great too and very knowledgeable!

I really wanted to like Star Financial Bank. I've been an online banker for about 15 years, but I…read morehave the occasional need for services from a brick and mortar bank. I opened checking & savings accounts at Star based on positive recommendations from family. Compared to my online bank, however, Star is just...not great. I've been disappointed since my first week as a customer when the bank cancelled my debit card twice due to suspected fraud - and I only found out when the cards were declined as I tried to pay at merchants. As a result, I am not comfortable using my Star debit card as my payment method. I would never go far from home without a backup. Since I don't use the debit card, I really don't use the account. But, I'd like to keep the account open to retain access to the brick and mortar branch...except for the FEES. If my balance is lower than $1500 and I do not use my debit card 5+ times/month, there is a $5.95 fee. There is a $37.50 overdraft fee. $7 fee if my bank statement is returned to the bank by the post office. $7 fee for paper statements. So now I just want to close my accounts, but there's a $25 account closure fee for accounts less than 180 days old. With all these fees, you'd think the customer would get SOMETHING to feel good about, an amenity or perk to offset the cost of banking with them. But, No - not compared to online banking. For instance, the interest rate on my Star Financial Bank savings account is just 0.020%... compared to 3.92% for my online savings account, and 0.10% for my online checking account! I want a bank that has my best interests in mind, that seems invested in my future and in my financial success. A bank should not charge fees because a balance is low - that's like kicking the customer while they are down. A bank should not charge fees to customers who prefer to see paper bank statements (rather than electronic). I just don't feel good about banking with Star. I'm counting down the 180 days until I can close my accounts without getting charged for doing so.

The best on-line banking tools we have used. Friendly service, 7:00 am to 7:00 pm drive-up…read moreservice. What is not to like?

I'm impressed by this bank. Their focus on serving the local community, excellence in customer…read moreservice, and solid banking programs are impressive. I discovered Community First Bank of Indiana (CFBI) through their community business development representative, Bonnie Riley. I had the privilege of having Danielle Gaston set up the paperwork for my new account. She was kind and courteous and even allowed me to joke and banter with her. Scott Hammersley, their business/commercial lending specialist, came out and introduced himself and spent time learning about our new business coming to the Westfield area. Later when I was having trouble getting online banking and the mobile app setup, one of the bank's team took my call, walked me through it, and stayed on the phone with me till setup was confirmed. I never felt rushed or hurried, there was a calm, steady tone and constant reminders that I was their priority and they wanted me to be set up and able to use all the resources the bank had for me. I'm grateful for my time at CFBI, and I'm very impressed with the service and resources they have available. I love their approachable and dedicated commitment to our local community.

Been with them for 1 day. Made a ACH transfer from my original bank to BMO. They said it'd take 3…read moreto 4 days for an electronic transfer that only takes seconds. That was strike 1. Strike 2 won't send out debit cards until they decide to fund the account with the ACH transfer that they take their time initiating. Strike 3 it took me 15 minutes to open the account online but when I attempted to add my wife as a co-owner of the account the representative I talked to told me it'd take 90 minutes. Will be quickly closing this account and going to recommend my business change banks also. What a Mickey Mouse operation.

No money in the ATM machine?? I called and I was told the ink was frozen. Well it happened 3…read moreweeks ago too and NO MONEY in the ATM machine.

The drive thru atm rarely works and it's by far the most annoying and inconvenient thing, seeing…read morethat theirs not many PNC's around here.

Merchants Square Carmel, IN branch. Horrible attitude from the manager down to the tellers. Typical…read moreBIG bank. They treat customers like they are an inconvenience to their business instead of the REASON for their business. Refused to shred some old statements and then rudely told me I was out of line for even asking. This branch has two drive through lanes but only open one even though there are often 5-6 cars lined up. I've banked with PNC for twenty-five years plus. I was with Midwest Bank and then NCB prior to PNC acquiring them. The PNC branch at Merchants Plaza has been nothing but NO. Classic big bank service and attitude. I used to do business at the branch at 21 N. Rangeline Road in Carmel before it closed. Completely different experience at the Carmel Central branch. Friendly, helpful tellers and managers. I asked to have some old paper statements shredded at Merchants Square. I used to take old statements to the Central branch and they gladly obliged. Both Merchants Square tellers got an attitude and said NO (one even got lippy), then a big guy who was some sort of self-important manager said too bad so sad. Something about legality. BS. Typical BIG bank attitude, just like on the radio commercials. Earlier this year I took some papers I needed notarized to Merchants Square. They said NO. Some lame excuse about legality again. You'll be sorry if you do business with PNC Merchants Square in Carmel.

I love this branch! ALL the employees are so friendly and helpful. Every time I have ever…read morevisited this branch I have received a very friendly welcome as soon as I stepped inside. There is also a coin counting machine, so I stop by regularly to sort and deposit all the loose change that I accumulate. I've visited other Forum branches but this is my favorite by far.

Literally the worst customer service I have ever experienced. Teller was snippy, difficult, & not…read morethe least bit helpful. I asked if he could follow up with his manager to which he replied 'my manager will tell you the same thing.'