Ive been to this pub on many occaisions with friends, family and friends with young children, including my own daughter.
On most of the occasions I've been the service has been good with no complaints. You order your food at the bar and it usually arrives promptly. The food has always been of good quality, good value for money (even more so with any offers on) and of more than ample portion sizes. The staff are usually polite and helpful and usually quickly correct any mistakes with any orders, which to my experience doesn't happen very often.
The only occaision Ive had bad service, we were in fairness warned they were a bit busy on ordering the main course, but not to the 50 minutes it took for the main course to arrive. As the non kitchen staff prepare the desserts in an area seperate to the kitchen and were blatently not busy, we were quite frankly appauled that the desserts also took around 50minutes to arrive, we had 2 children with us and had chased the desserts up at 30 minutes after them being ordered to be told they would only be a few minutes and it took over a further 15 minutes to arrive. I did raise this with the member of staff when the desserts were finally brought (I don't usually like to complain, but both children were tired and it had taken around 2 1/2 hours for a course meal) who then just stood there looking at me like I had acquired a second head with nothing to say, not even an appology.
On another occaision myself and my partner went for tea and unfortunately ordered behind a large group of 16. Thankfully as its easier to time two meals together than 16 ours wasn't held up by the larger order.
Despite the one bad experience I have been back and will continue to use the pub as hopefully it was a one off. It is good value, there is a supervised play area for the children upstairs for a small charge, and there is also a small play area outside. read more